2017 Honda Accord Hybrid

TL* THE CONTACT OWNS A 2017 HONDA ACCORD HYBRID. WHILE OPERATING THE VEHICLE, THE "BRAKING SYSTEM FAILURE" MESSAGE WAS DISPLAYED AND THE VEHICLE WOULD NOT IMMEDIATELY STOP WHEN PRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO WHITE PLAINS HONDA (16 BANK ST, WHITE PLAINS, NY) WHERE IT WAS DIAGNOSED THAT THE TANDEM MOTOR CYLINDER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

MANY NEW CARS ARE NOW EQUIPPED WITH DAYTIME RUNNING LIGHTS. I HAVE EXPERIENCED MANY DRIVERS INCLUDING MYSELF, WHO HAVE STARTED OUT DRIVING AT DUSK AND NOT REALIZED THAT THEY ARE DRIVING WITH THE DAYTIME RUNNING LIGHTS ON ONLY. THE VEHICLES TAILLIGHTS ARE NOT OPERABLE WITH ONLY THE DAYTIME RUNNING LIGHTS ACTIVATED. I JUST RECENTLY APPROACHED A VEHICLE ON A POORLY LIT ROADWAY THAT DID NOT HAVE ANY TAIL LAMPS ACTIVATED. THIS SEEMS TO BE A BUILT IN DANGER WITH THE NEW VEHICLES.

IT'S 2017 HONDA ACCORD HYBRID EXL. I AM DRIVING IN NEW YORK HIGHWAY. I WAS DRIVING ABOUT 40/45 MPH IN HIGHWAY AND ALL IN SUDDEN I SAW A MESSAGE IN THE DASHBOARD IS SAYING " BREAK SYSTEM PROBLEM" "LANE DEPARTURE SYSTEM PROBLEM ", "AUTOMATIC CRUISE CONTROL SYSTEM PROBLEM" AND "COLLUSION MIGRATION SYSTEM PROBLEM". I THOUGHT ITS MAYBE SOMETHING THAT GONNA GO AWAY AFTER RESTARTING THE CAR. BUT IT DIDN'T. I WENT TO THE GARAGE TO SEE WHAT IS THE PROBLEM THEN CHECK ON THE MACHINE AND ITS SHOWING ERROR CODE: P258364 MILLIMETER WAVE RADAR AIMING ERROR. AND IT DOES NOT CLEAR. THE PROBLEM STILL IN THE CAR.

AUTOMATIC BRAKING SYSTEM BROUGHT THE CAR TO FULL STOP AS I WAS ACCELERATING WHEN A LIGHT CHANGED FROM RED TO GREEN. THERE WAS NO RISK OF HITTING ANYTHING IN FRONT OF THE CAR. SPEED WAS ABOUT 10-15 MPH WHEN THE CAR PUT ON THE BRAKES. I WAS ALMOST REAR-ENDED BY THE CAR BEHIND ME. THE CAR WOULD NOT GIVE CONTROL TO THE ACCELERATOR FOR SEVERAL SECONDS. MY FOOT WAS OFF THE BRAKE. IN ADDITION, THE AUTOMATIC BRAKING SYSTEM OFTEN GIVES FALSE POSITIVES SUCH AS WHEN DRIVING AT NORMAL SPEED (30-50 MPH) ON A 2-LANE ROAD (ONE LANE EACH DIRECTION, YELLOW SOLID LINES SEPARATING THE TRAFFIC) AND THE ROAD CURVES AND AN ON-COMING VEHICLE IS CORRECTLY AND SAFELY IN THEIR OWN LANE.

I WAS DRIVING DOWN A ROAD NEAR A CONSTRUCTION SITE, I SLOWED DOWN BECAUSE THE CARE IN FRONT OF ME MADE A QUICK RIGHT HAND TURN. THE BRAKE LIGHT SENSOR WENT OFF AND IT SELF BRAKED. THE CAR IN FRONT HAD ALREADY MADE THE RIGHT HAND TURN WHEN THE CAR SELF BRAKED TO A FULL STOP. I COULDN'T GET IT TO STOP. THE GUY BEHIND ME ALMOST HIT ME, BUT I COULDN'T GET THE CAR TO STOP BREAKING AND GO SO THE GUY BEHIND ME WOULD'T HIT ME. LUCKILY I DIDN'T GET HIT. BUT THE SELF BREAKING SYSTEM IS MAKING ME NERVOUS. I WANTED TO ADD THAT IT HAD BEEN RAINING PREVIOUSLY IN THE DAY AND IT WAS SORT OF OVER CAST. THE CARE WAS IN MOTION ON A CITY STREET GOING STRAIGHT.

TL* THE CONTACT OWNS A 2017 HONDA ACCORD HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKES FAILED TO STOP THE VEHICLE EVEN WITH THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD. THE CONTACT STATED THAT ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED, INCLUDING THE BRAKE INDICATOR. THE CONTACT MANAGED TO SHUT OFF, RESTART, AND MOVE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO HERB CHAMBERS HONDA OF WESTBOROUGH (774-760-0500, LOCATED AT 350 TURNPIKE ROAD, RTE 9, WESTBOROUGH, MA 01581) WHERE IT WAS DIAGNOSED THAT THE BRAKE SIMULATOR NEEDED TO BE REPLACED; HOWEVER, THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE VIN WAS UNKNOWN.

WHEN I REACHED 42K MILES ON THIS VEHICLE, THE DASHBOARD DISPLAY PANEL WENT BLANK WHILE DRIVING RENDERING MOST OF THE SAFETY FEATURES LOST INCLUDING THE REVERSE CAMERA, TURN CAMERA, BLUETOOTH FUNCTIONS, GAS CONSUMPTION INDICATIONS, RADIO AND CLOCK FUNCTIONS ETC.. WHEN I CONTACTED AMERICAN HONDA HEADQUARTERS I WAS TOLD THAT I NEED TO TAKE THE CAR TO A SERVICE FACILITY AND AS I HAVE PASSED 36K MILEAGE I AM RESPONSIBLE FOR COSTS ASSOCIATED WITH THE REPAIR. I TRIED TO CONVEY THEM THAT THE FAULT HAS TO BE AN INHERENT MALFUNCTIONING OR CORRUPTION OF THE HONDA'S ELECTRONIC SYSTEM COMPONENTS RATHER THAN EXTRANEOUS WEAR THAT CAN BE ATTRIBUTED TO MY USE OF THIS VEHICLE. NO, THEY WON'T ACCEPT RESPONSIBILITY. I GOT THE 'CENTER AUDIO DISPLAY', REPLACED AT A COST OF $446.37 PLUS $70.61 FOR THE DIAGNOSIS.

I PURCHASED THIS CAR AND NOTICED THE DRIVE AND PASSENGER LED LIGHT BARS CONTINUE TO BURN OUT, EVEN AFTER WARRANTY EXPIRES. WHEN TAKEN TO THE DEALERSHIP, THEY WILL NOT HONOR REPLACEMENTS AFTER WARRANTY. REPLACEMENT COSTS ARE~1700. THIS HAS BEEN AN ONGOING ISSUE WITH HONDA ON THESE VEHICLES AND SHOULD BE COVERED UNTIL PERMANENT FIX IS FOUND.

EXPERIENCED BRAKE FAILURE ON APRIL 21, 2019 WHILE DRIVING ON THE HIGHWAY. TRAFFIC WAS SLOWING DOWN ON THE HIGHWAY DUE TO CONSTRUCTION AND I WENT TO APPLY THE BRAKE, BUT THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND SEVERAL WARNING LIGHTS FLASHED ON THE DASHBOARD. I MANAGED TO GET OFF ON AN EXIT RAMP AND SLOWED THE CAR DOWN BY TURNING THE CAR OFF AND USING THE PARKING BRAKE. I MANAGED TO PULL INTO A NEARBY PARKING LOT AND WAITED FOR A TOW TRUCK TO TAKE ME AND THE CAR TO THE DEALERSHIP. ON APRIL 22, 2019 THE DEALERSHIP STATED THAT THE PROBLEM WAS DUE TO THE BRAKE PEDAL SIMULATOR. THIS PART HAD TO BE ORDER WHICH TOOK 7 DAYS FOR THE REPAIR TO OCCUR. I PICKED UP THE CAR ON APRIL 30, 2019 AND DROVE BACK TO WORK USING THE HIGHWAY (DETROIT TO LANSING). UPON EXITING THE RAMP TO WORK, THE BRAKES FAILED AGAIN. SEVERAL WARNING FLASHED ON THE DASHBOARD THAT I HAVE ATTACHED TO THIS COMPLAINT: BRAKE SYSTEM PROBLEM, VEHICLE STABILITY ASSIST PROBLEM, HILL START ASSIST PROBLEM, COLLISION MITIGATION SYSTEM PROBLEM, ROAD DEPARTURE MITIGATION SYSTEM PROBLEM AND ADAPTIVE CRUISE CONTROL PROBLEM. I WAS NOT USING CRUISE CONTROL WHEN I WAS DRIVING BACK TO WORK. THE CAR WAS TOWED AGAIN BACK TO THE DEALERSHIP THE WITHIN HOURS THAT I PICKED IT UP. THE DEALERSHIP IS NOW CLAIMING THAT THE TANDEM MOTOR ANGLE CYLINDER WILL NEED TO BE REPLACE AND I WILL HAVE TO PAY ANOTHER $100.00 (DEDUCTIBLE) TO FIX THE PROBLEM.