2017 Honda Accord Hybrid

The contact owns a 2017 Honda Accord Hybrid. The contact stated upon starting the vehicle, several warning lights indicating brake failure was illuminated. The contact stated while driving at various speeds, the brake pedal was depressed but failed to respond. The contact stated that upon pumping the brake pedal, the brake responded. The contact stated that there was a 40-50 ft. stopping distance delay while driving at slower speeds and depressing the brake pedal. The vehicle was taken to the dealer where it was diagnosed that the brake pump had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Honda Technical Service Bulletin Number: 20-001 (2017 Accord Hybrid Brake Tandem Motor Cylinder). The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 101,000.

THE BRAKES FAILED WHILE DRIVING. WHILE DRIVING AS A SLOW SPEED (FORTUNATELY) I APPLIED THE BRAKES AND ALL THE DASH FAULTS CAME ON AND THE BRAKED FAILED TO WORK. I HAD TO USE THE E-BRAKE TO STOP. I TURNED THE CAR OFF, BACK ON, THE FAULTS CLEARED AND THE BRAKES WORK. THIS COULD BECOME A DEADLY CRASH IF IT OCCURS AT HIGH SPEED AND THE NEED TO STOP ABRUPTLY HAPPENS.

TL* THE CONTACT OWNS A 2017 HONDA ACCORD HYBRID. WHILE OPERATING THE VEHICLE, THE "BRAKING SYSTEM FAILURE" MESSAGE WAS DISPLAYED AND THE VEHICLE WOULD NOT IMMEDIATELY STOP WHEN PRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO WHITE PLAINS HONDA (16 BANK ST, WHITE PLAINS, NY) WHERE IT WAS DIAGNOSED THAT THE TANDEM MOTOR CYLINDER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

IT'S 2017 HONDA ACCORD HYBRID EXL. I AM DRIVING IN NEW YORK HIGHWAY. I WAS DRIVING ABOUT 40/45 MPH IN HIGHWAY AND ALL IN SUDDEN I SAW A MESSAGE IN THE DASHBOARD IS SAYING " BREAK SYSTEM PROBLEM" "LANE DEPARTURE SYSTEM PROBLEM ", "AUTOMATIC CRUISE CONTROL SYSTEM PROBLEM" AND "COLLUSION MIGRATION SYSTEM PROBLEM". I THOUGHT ITS MAYBE SOMETHING THAT GONNA GO AWAY AFTER RESTARTING THE CAR. BUT IT DIDN'T. I WENT TO THE GARAGE TO SEE WHAT IS THE PROBLEM THEN CHECK ON THE MACHINE AND ITS SHOWING ERROR CODE: P258364 MILLIMETER WAVE RADAR AIMING ERROR. AND IT DOES NOT CLEAR. THE PROBLEM STILL IN THE CAR.

AUTOMATIC BRAKING SYSTEM BROUGHT THE CAR TO FULL STOP AS I WAS ACCELERATING WHEN A LIGHT CHANGED FROM RED TO GREEN. THERE WAS NO RISK OF HITTING ANYTHING IN FRONT OF THE CAR. SPEED WAS ABOUT 10-15 MPH WHEN THE CAR PUT ON THE BRAKES. I WAS ALMOST REAR-ENDED BY THE CAR BEHIND ME. THE CAR WOULD NOT GIVE CONTROL TO THE ACCELERATOR FOR SEVERAL SECONDS. MY FOOT WAS OFF THE BRAKE. IN ADDITION, THE AUTOMATIC BRAKING SYSTEM OFTEN GIVES FALSE POSITIVES SUCH AS WHEN DRIVING AT NORMAL SPEED (30-50 MPH) ON A 2-LANE ROAD (ONE LANE EACH DIRECTION, YELLOW SOLID LINES SEPARATING THE TRAFFIC) AND THE ROAD CURVES AND AN ON-COMING VEHICLE IS CORRECTLY AND SAFELY IN THEIR OWN LANE.

I WAS DRIVING DOWN A ROAD NEAR A CONSTRUCTION SITE, I SLOWED DOWN BECAUSE THE CARE IN FRONT OF ME MADE A QUICK RIGHT HAND TURN. THE BRAKE LIGHT SENSOR WENT OFF AND IT SELF BRAKED. THE CAR IN FRONT HAD ALREADY MADE THE RIGHT HAND TURN WHEN THE CAR SELF BRAKED TO A FULL STOP. I COULDN'T GET IT TO STOP. THE GUY BEHIND ME ALMOST HIT ME, BUT I COULDN'T GET THE CAR TO STOP BREAKING AND GO SO THE GUY BEHIND ME WOULD'T HIT ME. LUCKILY I DIDN'T GET HIT. BUT THE SELF BREAKING SYSTEM IS MAKING ME NERVOUS. I WANTED TO ADD THAT IT HAD BEEN RAINING PREVIOUSLY IN THE DAY AND IT WAS SORT OF OVER CAST. THE CARE WAS IN MOTION ON A CITY STREET GOING STRAIGHT.

TL* THE CONTACT OWNS A 2017 HONDA ACCORD HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKES FAILED TO STOP THE VEHICLE EVEN WITH THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD. THE CONTACT STATED THAT ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED, INCLUDING THE BRAKE INDICATOR. THE CONTACT MANAGED TO SHUT OFF, RESTART, AND MOVE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO HERB CHAMBERS HONDA OF WESTBOROUGH (774-760-0500, LOCATED AT 350 TURNPIKE ROAD, RTE 9, WESTBOROUGH, MA 01581) WHERE IT WAS DIAGNOSED THAT THE BRAKE SIMULATOR NEEDED TO BE REPLACED; HOWEVER, THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE VIN WAS UNKNOWN.

EXPERIENCED BRAKE FAILURE ON APRIL 21, 2019 WHILE DRIVING ON THE HIGHWAY. TRAFFIC WAS SLOWING DOWN ON THE HIGHWAY DUE TO CONSTRUCTION AND I WENT TO APPLY THE BRAKE, BUT THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND SEVERAL WARNING LIGHTS FLASHED ON THE DASHBOARD. I MANAGED TO GET OFF ON AN EXIT RAMP AND SLOWED THE CAR DOWN BY TURNING THE CAR OFF AND USING THE PARKING BRAKE. I MANAGED TO PULL INTO A NEARBY PARKING LOT AND WAITED FOR A TOW TRUCK TO TAKE ME AND THE CAR TO THE DEALERSHIP. ON APRIL 22, 2019 THE DEALERSHIP STATED THAT THE PROBLEM WAS DUE TO THE BRAKE PEDAL SIMULATOR. THIS PART HAD TO BE ORDER WHICH TOOK 7 DAYS FOR THE REPAIR TO OCCUR. I PICKED UP THE CAR ON APRIL 30, 2019 AND DROVE BACK TO WORK USING THE HIGHWAY (DETROIT TO LANSING). UPON EXITING THE RAMP TO WORK, THE BRAKES FAILED AGAIN. SEVERAL WARNING FLASHED ON THE DASHBOARD THAT I HAVE ATTACHED TO THIS COMPLAINT: BRAKE SYSTEM PROBLEM, VEHICLE STABILITY ASSIST PROBLEM, HILL START ASSIST PROBLEM, COLLISION MITIGATION SYSTEM PROBLEM, ROAD DEPARTURE MITIGATION SYSTEM PROBLEM AND ADAPTIVE CRUISE CONTROL PROBLEM. I WAS NOT USING CRUISE CONTROL WHEN I WAS DRIVING BACK TO WORK. THE CAR WAS TOWED AGAIN BACK TO THE DEALERSHIP THE WITHIN HOURS THAT I PICKED IT UP. THE DEALERSHIP IS NOW CLAIMING THAT THE TANDEM MOTOR ANGLE CYLINDER WILL NEED TO BE REPLACE AND I WILL HAVE TO PAY ANOTHER $100.00 (DEDUCTIBLE) TO FIX THE PROBLEM.

WHILE SLOWING DOWN TO MAKE A TURN, WARNINGS STARTED POPPING UP ON THE DRIVER DISPLAY LISTING NUMEROUS FAILURES AND THE BRAKE SYSTEM FAILED. (THERE WERE ABOUT HALF A DOZEN ERRORS BUT I DIDN'T CATCH THEM ALL ... "ADAPTIVE CRUISE CONTROL PROBLEM', 'BRAKE SYSTEM PROBLEM", "VEHICLE STABILITY ASSIST PROBLEM", "COLLISION MITIGATION SYSTEM PROBLEM", "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM", ETC. THIS HAPPENED 3 TIMES OVER THE NEXT 15 MINUTES AS WE TRIED TO MAKE OUR WAY HOME. LUCKILY WE WERE ON LOCAL ROADS AT LOWER SPEEDS'LESS THAN 40.THE FIRST TIME IT HAPPENED MY HUSBAND WAS BREAKING WHILE APPROACHING A RED LIGHT AT ABOUT 5-10 MPH BUT WE BARELY STOPPED IN TIME. THERE WAS A VERY MINIMAL STOPPING POWER. WE TURNED INTO A PARKING LOT AND CALLED HONDA. THE REP SAID 'YES THAT WAS A RANDOM PROBLEM AND TO TURN THE CAR OFF AND RESTART. THE PROBLEM WILL BE FIXED.' HOWEVER IT HAPPENED 2 MORE TIMES ON THAT OUTING. I'M AFRAID TO DRIVE THE CAR AND I USE IT OFTEN TO TRANSPORT MY GRANDKIDS.

THERE HAVE BEEN THREE INSTANCES OF TOTAL BRAKE FAILURE. INITIAL INSTANCE OCCURED ON VEHICLE STARTUP, A NUMBER OF ERRORS WERE GIVEN INCLUDING "AADAPTIVE CRUISE CONRTOL PROBLEM","COLLISSION MITIGATION SYSTEM PROBLEM","ROAD DEPARTURE MITIGATION SYSTEM PROBLEM" AND "BRAKE SYSTEM PROBLEM". WHEN I PUT THE CAR IN DRIVE IT IMMEDIATELY BEGAN MOVING FORWARD. CAR WAS TOWED TO DEALER WHERE HONDA BLAMED THE ISSUE ON THE UNDERCAOTING CAUSING COMPONENTS TO OVERHEAT. THIS WAS OCTOBER 2018 IN PHILADELPHIA. REPLACED BRAKE SYSTEM AND REMOVED UNDERCOAT ON AFFECTED AREAS. SECOND INSTANCE OCCURED IN FEBRUARY 2019 IT HAD STOPPED RAINING BUT ROAD WAS STILL WET AND HAD PUDDLES. DRIVING DOWNTOWN, AT A YELLOW LIGHT BRAKES COMPLETELY FAILED, I RAN THE LIGHT AND WAS ABLE TO STOP WITH EMERGENCY BRAKE. CAR WAS GIVING THE SAME SET OF ERRORS. THIS TIME RESTARTING THE CAR MADE ERRORS GO AWAY. BROUGHT TO THE DEALER, THEY SAID THEY DID A SOFTWARE UPDATE BUT COULD NOT REPLICATE THE PROBLEM SO DID NOTHING ELSE. THIRD INSTANCE WAS FEBRUARY 2ND, WHILE DRIVING ABOUT 30-40 MPH, AGAIN EITHER AFTER RAIN HAD STOPPED OR STILL HAD A SLIGHT DRIZZLE. THIS TIME I SAW THE ERRORS WHILE DRIVING BEFORE I NEEDED TO BREAK AND RECOGNIZED THE ISSUE. MANAGED TO USE EMERGENCY BRAKE TO PULL OVER. AGAIN RESTARTING THE CAR CLEARED THE ISSUE, I HAVE NOT BROUGHT BACK TO THE DEALER YET.