2019 HARLEY-DAVIDSON Flhcs

The contact owns a 2019 Harley Davidson FLHCS. The contact stated that while riding at various speeds during the day, the instrument cluster was significantly foggy and unreadable. The motorcycle was taken to the dealer, where the instrument cluster was replaced twice under warranty; however, the failure persisted. The motorcycle was taken back to the dealer, where the contact was charged a fee for the repair. The motorcycle was not repaired due to the cost. The contact stated that the dealer had informed him that it was a known failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 1,000.

I own a 2019 Harley Davidson FLHCS motorcycle which experiences a problem that occurs in the design of the analog speedometer/digital tach. Condensation repeatedly forms in the lower portion of the display that prevents the driver from being able to read RPM, fuel gauge, current gear in use and time. Attempting to read these values while operating the motorcycle puts both the driver and rider in great danger as loss of control of the motorcycle is possible. This issue has occurred so often over the years in all models of this design, as reported by many Harley Davidson bike owners, that the manufacturer finally redesigned a unit to be used in UP TO 2017 model years, but not newer models. According to my local Harley Davidson dealership service department and a local Harley mechanic, this is a known problem that has the Motor Company has not resolved. I consider this a very serious design flaw that can cause the driver to take their eyes off the road, something inherently dangerous for a motorcyclist to do, especially in these times of distracted drivers. I hope you can bring Harley Davidson Motor Company to accelerate their redesign of this component and have affected models recalled.

The contact owns a 2019 Harley Davidson FLHCS Heritage Classic Motorcycle. The contact stated that the speedometer was fogging up during the daytime. The fuel gauge, RPM, transmission gear, and mileage were obstructed. The motorcycle was taken to the local dealer to be diagnosed. The contact was informed that the speedometer needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 17,000.