GRAND DESIGN REFLECTION OPTIONS ASSEMBLED AT MANUFACTURER OR DEALER ARE NOT INCLUDED ARE NOT INCLUDED IN 9556# UVW OR SUBTRACTED FROM CCC LABEL OF 1379# AS REQUIRED BY AMENDED FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NOS. 110 AND 120 TO ADDRESS THE PROBLEM OF MOTOR HOME AND RECREATION VEHICLE TRAILER OVERLOADING. THE FINAL …
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GRAND DESIGN REFLECTION OPTIONS ASSEMBLED AT MANUFACTURER OR DEALER ARE NOT INCLUDED ARE NOT INCLUDED IN 9556# UVW OR SUBTRACTED FROM CCC LABEL OF 1379# AS REQUIRED BY AMENDED FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NOS. 110 AND 120 TO ADDRESS THE PROBLEM OF MOTOR HOME AND RECREATION VEHICLE TRAILER OVERLOADING. THE FINAL RULE TOOK EFFECT ON JUNE 2, 2008. IF OPTIONS INSTALLED BY MANUFACTURER OR DEALER AT TIME OF SALE WHEN OPTIONS EXCEED 165# WHICH IS 1.5% OF 10,995 LBS GVWR THE CCC TAG NEEDS TO BE MODIFIED OR REPLACED. MANUFACTURER SHIPPED OPTIONS DINETTE WITH 4 CHAIRS, 2ND A/C, 2ND AWNING. DEALER ADDED 2 SLIDE TOPPERS, AUTOMATIC LIFT SYSTEM THE SUM OF EACH ITEM EXCEEDS 165# THRESHOLD, THUS PLACING OWNER AT RISK OF EXCEEDING 10,995# THUS OVERLOADING AXLE AND SPRINGS. GRAND DESIGN REQUIRES OWNER TO WEIGH TRAILER BEFORE WARRANTYING BENT AXLES OR SPRINGS AND DENY'S CLAIM IF IN EXCESS OF 10,995# BLAMING CUSTOMER FOR EXCEEDING THE CARGO WEIGHT. IN OUR CASE OUR TRAILER WAS OVER BY 280# WHICH RESULTED IN INSIDE TIRE WEAR, 2 BENT AXLES AND SPRINGS AFTER APPROXIMATELY 11,500 TRAILER MILES ACROSS US AND ALASKA BETWEEN 12/27/2017 THROUGH 8/20/2018. PURCHASE 2018 GRAND DESIGN 315RLTS ON 12/27/2017 THUS UNDER 1 YEAR WARRANTY. GRAND DESIGN CLAIMS ROADS IN ALASKA ARE DAMAGING TO RV WITH EXCESSIVE WEIGHT DUE TO PERMAFROST THUS DENYING THE CLAIM. CHALLENGING THE AMENDED STANDARD WAS NOT FOLLOWED AND WEIGHT ARE NOT PROVIDED ANYWHERE ON GRAND DESIGN WEBSITE OR DOCUMENTATION CUSTOMERS ARE UNAWARE TO SUBTRACT OPTIONS FROM CARGO WEIGHT AT TIME OF PURCHASE. GRAND DESIGN OFFERED HEAVIER SPRINGS, BUT I WAS RESPONSIBLE FOR LABOR AND AXLES. GRAND DESIGN HAS NOT PROVIDED WEIGHT OF OPTIONS OR ORIGINAL WEIGHT CERTIFICATION TO UNDERSTAND WHAT IS INCLUDED IN ORIGINAL CERTIFICATION. REPAIRED ON 8/20/2018 AT OWNERS EXPENSE. TIRE MANUFACTURER DID ACCEPT WARRENTY
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
Consequence & remedy
Consequence: An electrical arc increases the risk of a fire.
Remedy: Dealers will inspect and replace any damaged wiring, and properly secure the wires, free of charge. Owner notification letters were mailed on February 21, 2022. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910026.
Grand Design RV, LLC (Grand Design) is recalling certain 2016-2018 Reflection trailers. A wiring connector in the vehicle underbody may not be properly secured, allowing water intrusion into the wiring connector, possibly resulting in an electrical short circuit.
Consequence & remedy
Consequence: If water enters the wiring connector, it can cause a short circuit, increasing the risk of a fire.
Remedy: Grand Design will notify owners, and dealers will inspect and secure the wiring connectors up to prevent water intrusion, free of charge. This recall began June 29, 2020. Owners may contact Grand Design's customer service at 1-574-825-9679. Grand Design's number for this recall is 910020.
Grand Design RV, LLC is recalling certain 2018-2019 Reflection fifth wheel trailers, models 28BH and 29RS. The circuit for the power converter does not have over-current protection.
Consequence & remedy
Consequence: An electrical short circuit in the unprotected circuit can increase the risk of a fire.
Remedy: Grand Design RV will notify owners, and dealers will inspect the trailers to determine if the 50-amp mini breaker at the bus bar is installed correctly and that the circuit is wired correctly, correcting it as necessary, free of charge. The recall began November 19, 2018. Owners may contact Grand Design RV customer service at 1-574-825-9679. Grand Design RV's number for this recall is 910017.
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.
Consequence & remedy
Consequence: If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
Remedy: Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012.
Grand Design RV, LLC (Grand Design) is recalling certain 2018 Reflection travel trailers, model 297RSTS. These vehicles may have insufficient clearance between the tire and the ram that moves the slide out room. The tire can contact the ram for the slide out room while the trailer is being towed, causing tire damage or a possible tire blowout.
Consequence & remedy
Consequence: Tire failure can increase the risk of a crash.
Remedy: Grand Design will notify owners, and dealers will install a lift kit at each of the axle hangers, giving two additional inches of clearance. Tires that show evidence of damage will be replaced. These repairs will be performed free of charge. The recall began on December 14, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910011.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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2018 Grand Design Reflection Problems, Complaints & Recalls | Skip That Year