2019 GMC Yukon

Driving out a town 400 miles away, with a young passenger in my car on [XXX] in rush hour traffic, i started hearing a slight ticking sound then moved into a full blown knock on my drivers side ( I recorded it). within minutes, my oil light came on and my dash notification reading "engine overheating idle" with the knocking really load. I had to cross 3 lanes to traffic quickly to get to the shoulder of the road, which was NOT a safe place. I smelled smoke and cut the the engine off. I popped the hood to see that there was now no coolant (that is all I knew to look for). I immediately called OnStar Roadside assistance. 2 hours later, I was towed to a local hotel room. Car completely dead. not lights, couldn't lock it, nothing. I had to pay a large fee (almost $2k) to have my car towed back to NC from AL not to mention having rent a rental car to get us home. the car is now at a GMC dealership in Monroe NC. of course the Powertrain extended warranty doesn't cover the Battery replacement, belt replacement and water pump replacement so now I'm out of pocket $1300 just to get those install to be able to try and start the engine to further diagnose if my I have complete engine failure AND without transportation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 GMC Yukon. The contact stated that the third-row seats electrically controlled failed to function as needed. The contact stated that that the seats failed to move forward or backwards. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the third-row seat unit needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure TSB: PIT5550C (Left Side Third Row Seat will not Power Fold/Unfold Seats, Electrical System). The failure mileage was approximately 34,000.

The contact owns a 2019 GMC Yukon. The contact stated that while driving at an undisclosed speed, the service trailer brake system warning light illuminated and alerted the contact. The contact stated that there was no trailer brake. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer. The failure mileage was approximately 13,000. The VIN was unavailable.

Received a message on driver information system that states service trailer brake system. When towing a trailer, the trailer brakes are inoperable and pose a safety risk in the event of a sudden brake event. GM apparently has a service bulletin published for this message which indicated a replacement of the connector in the wire harness should be performed. Although I don't tow trailers often, I should be able to rely on this feature in my vehicle. My vehicle only has 70,000 miles and this is too soon for such a part to become faulty.

LOSS OF POWER STEERING, LOSS OF ELECTRONIC STABILITY CONTROL, LOSS OF ALL TRANSMISSION GEARS FORWARD AND REVERSE, LOSS OF AUTOMATIC HEADLIGHT CONTROL, LOSS OF INSTRUMENT CLUSTER GAUGES INCLUDING TACHOMETER, ENGINE OIL PRESSURE, AND ENGINE COOLANT TEMPERATURE, LOSS OF HEATED SEAT FUNCTIONALITY, LOSS OF HEATING, VENTILATION, AIR CONDITIONING, AND LOSS OF INFOTAINMENT/STEREO SYSTEM. THIS PROBLEM HAS OCCURRED ON TWO OCCASIONS NOW, THE FIRST ON 01/13/2020 AND THEN AGAIN ON 02/20/2020. THE VEHICLE WAS TOWED IN TO THE DEALER ON 01/13/2020 AND WAS ALSO TRANSPORTED TO THE SAME DEALERSHIP AGAIN ON 02/20/2020. A TSB WAS PERFORMED BY THE DEALERSHIP WHEN IT WAS TOWED IN THE FIRST TIME THAT OBVIOUSLY DID NOT FIX THE ROOT CAUSE OF THIS PROBLEM. NORMALLY THE PROBLEM WILL GO AWAY AFTER A PERIOD OF TIME AND THEN THE DEALERSHIP CLAIMS THAT THEY WERE NOT ABLE TO REPRODUCE THE CUSTOMER'S COMPLAINT. I DO HAVE VIDEO FOOTAGE OF THE ISSUES I EXPERIENCED ON TWO OCCASION AS PROOF.

VEHICLE STATIONARY IN CAR WASH AND WHILE MANUALLY USING HANDHELD AT FRONT OF VEHICLE TOWARDS VEHICLE GRILL, BACK OF VEHICLE OPENED/LIFTED. HAS NOW HAPPENED MULTIPLE TIMES AND DEALER HAS MADE NO REPAIR, BUT DISCONNECTED EXTERIOR SENSOR AT GATE (WHERE YOU KICK UNDER VEHICLE TO RELEASE GATE FOR LIFT/OPEN) IN EFFORT TO ELIMINATE THAT IF INSTANCE RECURS. CONCERN IS FOR SAFETY IF DRIVING IN RAIN AND BACK OPENS/LIFTS WHILE OPERATING ON HIGHWAYS/ROADS. OWNER IS FORMER SHERIFF'S DEPUTY KN KANKAKEE COUNTY.