2018 GMC Yukon Xl

Both struts went out on the car at once. When we went to the dealer, we were told that there were no struts in the country, and they have no idea when they will be available. When we called back this week to check on the progress, there is no progress at all. We have had to rent a vehicle, which we did for a month's time not knowing how long this may go on.

WHEN I LET GO OF THE BRAKE THE VEHICLE ACCELERATES ON ITS OWN. IT'S A SCARY FEELING, I FEEL LIKE DON'T HAVE CONTROL OF THE VEHICLE. ANOTHER PROBLEM THAT I HAVE IS THAT I CAN NOT PUT MY VEHICLE IN GEAR RIGHT AWAY WHEN I TURN ON THE ENGINE. ANOTHER PROBLEM THAT I HAVE IS RATTLING SOUND AND VIBRATION ON THE GAS PEDAL WHEN I ACCELERATE.

FIRST TIME WAS IN REVERSE IN OUR DRIVE WAY. THEN PULLING INTO PARKING LOT, BRAKES WERE HARD TO PUSH WITH PULSING PEDAL AND WARNING MESSAGE ON DASH, CHECK BRAKE ASSIST. WE GOT VEHICLE STOPPED, HARD BRAKE PEDAL, WITHOUT HITTING ANYONE. THIS HAPPENED SIX TIMES ON 03-05-2020. THIS OCCURS AT SLOW SPEED IN STOP AND GO TRAFFIC OR IN A PARKING LOT, NOT A GOOD FEELING. IT FEEL LIKE THE VACUUM PUMP CAN NOT SUPPLY ENOUGH VACUUM TO OPERATE BRAKE BOOSTER. WE HAVE ONLY OWNED VEHICLE FOR ABOUT THREE WEEKS. THE VEHICLE IS NOT SAFE TO DRIVE IN THIS CONDITION.

I WAS DRIVING STRAIGHT ON A CITY STREET AT ABOUT 30 MILES PER HOUR AND A CAR WAS COMING OVER ON ME SO I HAD TO HIT THE BRAKES HARD SO THAT WE WOULD NOT COLLIDE. MY CAR SLOWED DOWN BUT DID NOT STOP. I WAS ON THE BRAKES HARD, BUT MY CAR ONLY SLOWED, IT DID NOT STOP. THE OTHER CAR HIT ME. AFTER WE EXCHANGED INFORMATION I DROVE OFF AND I KEPT STOPPING TO SEE IF THE BRAKES WERE WORKING, BUT THEY WORKED EVERY TIME AFTER THAT. I WAS TELLING MY SISTER WHAT HAPPENED AND SHE MENTIONED A FRIEND OF HERS HAD A GMC THAT WAS RECALLED DUE TO FAULTY BRAKES. SHE SUGGESTED I CHECK ON YOUR SITE. I CHECK BUT IT SAID 0 RECALLS. I WANTED TO BE SURE I LET SOMEONE KNOW BECAUSE THE CAR DID NOT STOP WHEN I REALLY NEEDED IT TO STOP.

THE VEHICLE CAME EQUIPPED FROM THE DEALER WITH NON STANDARD 22" ALUMINUM RIMS AND LOW PROFILE TIRES. I HAVE OWNED THE VEHICLE FOR 15 MONTHS - IN THAT TIME WE HAVE HAD FOUR FLAT TIRES (TWO BLOW OUTS), A BROKEN RIM, AND A BROKEN BALL JOINT. ALL OF THESE OCCURRED WHILE DRIVING UNDER NORMAL DRIVING CONDITIONS ON PAVED ROADS AND NOT AS PART OF ANY ACCIDENT OR A COLLISION WITH AN OBJECT.

WHEN I PUT THE CAR IN GEAR TO DRIVE- IT FELT AS IF THE BRAKE WAS ON - CHECKING ALL THE APPROPRIATE EMERGENCY BRAKE SYSTEM- CONFIRM THAT NO BRAKING SYSTEM WAS ENGAGED. PROCEEDED TO DRIVE AT THE RECOMMENDATION OF GMC AND WAS DRIVING AT 30MPH AS IF THE BRAKES WERE FULLY ENGAGED- CAR BEGAN TO SMOKE AND BURN AT THE AREA OF TIRES- THEN BRAKES COMPLETELY MALFUNCTIONED. NO BRAKES AVAILABLE. WAS ABLE TO PULL INTO GMC WITH A SLOW COAST

TL* THE CONTACT OWNS A 2018 GMC YUKON XL. WHILE THE CONTACT WAS DRIVING 20 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF HER VEHICLE. THE CONTACT'S VEHICLE ROLLED INTO A DITCH. THE CONTACT'S SON WAS SEATED IN THE THIRD ROW SEATS ON THE PASSENGER SIDE IN A CAR SEAT. THE SEAT BELT THAT WAS SUPPOSED TO RESTRAIN THE CAR SEAT DID NOT REMAIN STEADY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE DASHBOARD AND STEERING WHEEL AIR BAGS DID NOT DEPLOY; HOWEVER, THE CONSOLE, SIDE CURTAIN AND REAR AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INTERNAL BLEEDING, LACERATIONS, AND LIVER INJURIES. HER DAUGHTER WAS SEATED IN THE FRONT PASSENGER SEAT AND SUSTAINED A FRACTURED NOSE AND FACIAL MARKS FROM THE AIR BAG. THE CONTACT'S SON WAS SEATED IN THE CAR SEAT AND SUSTAINED LACERATIONS ON HIS FOREHEAD. EVERYONE WAS TRANSPORTED VIA AMBULANCE TO SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V673000 (SEAT BELTS). THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,755.