2019 GMC Terrain

The contact owns a 2019 GMC Terrain. The contact stated while reversing the vehicle, the display screen failed to display an image and was instead displaying a blue screen. The backover prevention system warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.

The contact owns a 2019 GMC Terrain. The contact stated that while in reverse(R), the back-up camera failed to operate as needed with the display screen displaying a blue image. The "Service Rear Vision System" message was displayed on the instrument panel. Neither the dealer nor the manufacturer was notified about the failure. Upon further investigation, the contact related the failure to Technical Service Bulletin: 19-NA-076. The vehicle was not repaired. The failure mileage was approximately 88,000.

The contact owns a 2019 GMC Terrain. The contact stated that occasionally while the vehicle was shifted into reverse, the back-up camera failed to display an image behind the vehicle as intended. The contact stated that the display screen turned blue. The local dealer was contacted, but the vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to Technical Service Bulletin: 19-NA-076. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

When I place the vehicle in reverse, my backup camera is not working, resulting in a blue screen with a message to have the camera serviced. Per the GMC dealership, this is a common problem with many of the newer GM vehicles and is a safety item due to not having a clear view of what is behind me. I purchased this safety feature and it not working.

The Back Up Camera System is not working properly. When Vehicle is put into reverse a blue screen appears. This can be dangerous as one could back up into someone or something. This is a 2019 vehicle and the NHTSA made them mandatory in May of 2018. This has been confirmed by a dealership. Many others have posted this online as an issue and GM has put out this service bulletin: https://static.nhtsa.gov/odi/tsbs/2019/MC-10160418-9999.pdf

TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE REVERSING AT 3 MPH, THE VEHICLE CRASHED INTO A TELEPHONE POLE DUE TO THE BACK UP CAMERA BEING INOPERABLE. THE CONTACT STATED THAT THE CAMERA DID NOT DETECT THE OBJECT THAT WAS LOCATED ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE SUSTAINED DAMAGE TO THE LIFTGATE AND THE REAR WINDOW WAS SHATTERED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,681.