2018 GMC Terrain

TL* THE CONTACT OWNED A 2018 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED BACKWARDS AND "TRANSMISSION HOT AUTO ENGINE" ILLUMINATED. THE VEHICLE WAS TAKEN TO RAINBOW NORTHSHORE BUICK GMC (888-525-9150, LOCATED AT 2925 N HWY 190, COVINGTON, LA 70433) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE DEALER ADMITTED THAT THEY KNEW ABOUT THE FAILURE, BUT THERE WAS NO REMEDY. THE CONTACT TRADED IN THE VEHICLE FOR A DIFFERENT YEAR, MAKE, AND MODEL. THE CONTACT CALLED THE BETTER BUSINESS BUREAU AND WAS ADVISED TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.

1. LANE DEPARTURE WARNING ONLY WORKS WITH HANDS OFF THE STEERING WHEEL.GM REFUSES TO FIX IT AS THEY SAID THEY DESIGNED THE VEHICLE THIS WAY. WHO IN THEIR RIGHT MIND DRIVES WITH HANDS OFF THE STEERING WHEEL, WE BOUGHT THIS FEATURE FOR OUR YOUNG DRIVERS TO HAVE THEM REMINDED IF THEY DRIFT OUT OF THEIR LANE. 2. WARNING WINDOW ABOUT DISTRACTED DRIVING DISPLAYS ON THE RADIO SCREEN WHILE DRIVING, SO YOU HAVE TO TAKE YOUR EYES OFF THE ROAD TO PUSH OK TO GET RID OF IT. GM REFUSES TO DO ANYTHING ABOUT THAT EITHER. 3. SEATBELTS ARE NON ADJUSTABLE HEIGHTWISE AND LENGTHWISE. THEY ARE OK FOR TALL PEOPLE, FOR ME BEING 5'4 THEY ARE UNCOMFORTABLE AND RUB MY NECK.SO I HAVE TO DRIVE WITHOUT THEM. GM IN 2018 DESIGNED ALL THEIR GMC AND BUICK VEHICLES THIS WAY, TO SAVE MONEY, I AM SURE. THESE TYPE OF UNADJUSTSBLE SEATBELTS WERE USED BACK IM THE 80'S.

THEIR IS A START/STOP FEATURE IN THIS MODEL WHERE THE CAR AUTOMATICALLY SHUTS OFF WHEN THE VEHICLE STARTS. I'M TOLD IT'S FOR FUEL EFFICIENCY. ONE DAY I STOPPED AT A STOP SIGN WHICH HAPPENED TO BE ON A SMALL HILL. THE CAR STOPPED AND BEGAN ROLLING BACKWARDS. IT SCARED ME AND I THOUGHT I WOULD HIT THE CAR BEHIND ME. I IMMEDIATELY TOOK MY FOOT OFF THE BRAKE TO MAKE THE CAR RE-START, THEN IMMEDIATELY STEPPED ON THE BRAKE. I DON'T THINK WE SHOULD SACRIFICE SAFETY OVER FUEL. IF ONLY THERE WAS AN OPTION TO DISABLE THIS FUNCTION. I WAS SCARED FOR THE PEOPLE WHO WERE BEHIND ME. SCARY SITUATION TO BE IN!

TAKATA RECALL MY COMPLAINT DOES NOT STEM FROM THE DEALERSHIP FIXING THE ISSUE, AS I HAVE NOT BROUGHT THE TRUCK IN YET FOR THE FIX. MY ISSUES LIES IN THE FACT THAT I HAVE TWO YOUNG CHILDREN AGES 3 AND 5 YEARS OLD. I AM NOW STUCK IN A LEASE FOR 3 YEARS KNOWING THE BRAKING SYSTEM IS UNSTABLE. THAT CAUSES ALARMING CONCERN TO ME AND MY WIFE. I DO NOT WANT TO DRIVE THIS CAR WITH MY CHILDREN IN IT AND NOW I HAVE NO CHOICE BUT TO SO FOR THE REMAINDER OF THE LEASE WHICH IS ALMOST 3 YEARS AS I JUST LEASED THE VEHICLE IN JULY. THERE IS NO GUARANTEE THAT THIS CAN'T HAPPEN AGAIN AND I THEREFORE ASK TO BE ABLE TO LEASE ANOTHER VEHICLE AT THE PRICE I AM CURRENTLY PAYING PER MONTH. THE SAFETY OF MY FAMILY IS FIRST AND FOREMOST. UNLESS I RECEIVE A GUARANTEE FROM THE MANUFACTURER THAT THIS WILL NOT HAPPEN AGAIN WITH MY VEHICLE I AM LEFT WITH MORE CONCERNS THAT ONE WHO LEASES A NEW VEHICLE SHOULD BE LEFT WITH.

FIRST ISSUE WITH THE VEHICLE WAS A SEPARATION OF THE DASH NEAR AND AROUND THE PASSENGER SIDE AIRBAG. UNKNOWN AT THIS TIME IF THE AIRBAG HAS BEEN COMPROMISED. I WON'T KNOW UNTIL THE VEHICLE WOULD BE INVOLVED IN AN ACCIDENT. THE SECOND ISSUE INVOLVES THE VEHICLE WHILE IN PARK. I AM ABLE TO PUSH THE VEHICLE AND IT WILL ACTUALLY MOVE FORWARD. THERE IS ALSO A VERY HARD SHIFT WHILE THE VEHICLE IS IN MOTION. THIS OCCURS USUALLY BETWEEN 2K AND 3 K RPMS. THE VEHICLE WILL ACTUALLY JERK AS IT IS TRYING TO SHIFT.

THIS IS A COMPLAINT AGAINST RECALL N182155400. MY HUSBAND A CPD POLICE SERGEANT WAS DRIVING HOME FROM WORK ON JUNE 17, 2018 NB ON 111TH STREET (PUBLIC STREET) WHEN HE WAS HIT GOING 30 MPH BY AN UNLICENSED DRIVER HITTING HIM ON THE FRONT DRIVER SIDE: BUMPER/TIRE/DOOR. TO HIS DISMAY THE AIR BAGS DID NOT DEPLOY. LUCKILY HE HAD HIS TAKE HOME RADIO IN THE CAR TO CALL FOR IMMEDIATE ASSISTANT. WE WERE NOT AWARE OF THE RECALL UNTIL WE RECEIVED THE ONSTAR JUNE DIAGNOSTIC REPORT ON JUNE 19, 2018 AND THEN A PHONE CALL ON JUNE 20, 2018 FROM GMC HAGGERTY TO SCHEDULE SERVICE FOR THE RECALL. UNFORTUNATELY, WE CANNOT ADDRESS THE RECALL SINCE THE GMC WILL BE IN THE AUTO SHOP FOR THE NEXT 2 WEEKS BEING REPAIRED. THIS EXPLAINS WHY THE AIR BAGS DID NOT DEPLOY DURING THE TIME OF THE ACCIDENT - WHEN THEY ARE NEEDED THE MOST. WE FILED A CLAIM ONLINE WITH OUR INSURANCE D48 1451-D03-13B STATE FARM UNDER CLAIM NUMBER 13-01F8-89B ON JUNE 17, 2018. WE DO NOT HAVE ESTIMATES FROM THE AUTO SHOP AT THIS TIME.