2018 GMC Terrain

TL* THE CONTACT OWNS A 2018 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT HAD TAKEN THE VEHICLE TO HILLSDALE BUICK GMC (99 W CARLETON RD, M-99, HILLSDALE, MI 49242) ON MULTIPLE OCCASIONS TO HAVE MULTIPLE REPAIRS PERFORMED ON THE VEHICLE INCLUDING THE REPLACEMENT OF THE ECM, SEVERAL FUEL INJECTORS, AND MULTIPLE COMPUTER UPDATES PERFORMED HOWEVER, THE FAILURE PERSISTED AFTER EACH VISIT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

WHEN RESTARTING AFTER VEHICLE "AUTO STOP" I AM GETTING "SERVICE BRAKE ASSIST" AND OCCASIONALLY "SERVICE ESC" WARNINGS. THESE WARNINGS WERE ASSOCIATED WITH BRAKE FAILURE IN GM SUV'S AND PICKUPS AND WERE SUBJECT TO A RECALL. NO SUCH RECALL EXISTS FOR THE TERRAIN. I HAVEN'T YET EXPERIENCED A BRAKE FAILURE BUT GM SEEMS TO WANT TO WAIT UNTIL I DO TO FIX THE PROBLEM.

MY 2018 GMC TERRAIN BRAKES DID NOT WORK WHEN COMING TO A STOP AT STOP LIGHTS WHICH CAUSED ME TO REAR END THE CAR IN FRONT OF ME. THERE WAS NO WARNING ON MY SUV NOR DID I RECEIVE A RECALL ON THIS MATTER. THIS HAPPENED TWICE TO ME IN THIS SAME VEHICLE WHERE THE BRAKES DID NOT RESPOND AT A LOW SPEED CAUSING AN ACCIDENT. THIS ACCIDENT JUST HAPPENED TO CAUSE DAMAGE TO MY VEHICLE AND THE CAR IN FRONT OF ME.

THE SERVICE STABILITRAK LIGHT CONTINUES TO COME ON. WHEN IT DOES, ALMOST ALL OF THE LIGHTS ON THE DASH LIGHT UP AND THE CAR PUTS ITSELF IN NEUTRAL AND SHUTS OFF. THIS HAS HAPPENED 5 TIMES IN THE PAST TWO WEEKS. TWICE WITH MY [XXX] IN THE CAR. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). THE CAR WAS PURCHASED 12/23/2020 AND IT FIRST SHUT OFF WITH THE SERVICE STABILITRAK WARNING 12/31/2020. I'VE TAKEN IT TO THE DEALERSHIP FOR REPAIR. THEY REPLACED THE FRONT RIGHT WHEEL SENSOR TODAY AND IMMEDIATELY AFTER LEAVING THEIR LOT, IT SHUT OFF TWICE. I DID A SEARCH ON THE VIN AND FOUND THAT THIS VEHICLE HAD ISSUES AT 11K MILES AND 27K MILES. NOW AGAIN AT 55K MILES. THE CAR JUST SHUTS ITSELF OFF WHILE DRIVING. FIRST TIME IT HAPPENED, I WAS ROUNDING A CORNER IN HIGH TRAFFIC AND IN MID TURN, THE CAR SHUT OFF. I WAS ALMOST HIT BY SEVERAL CARS. THIS VEHICLE IS DANGEROUS. IT HAPPENED ONCE WHILE ON THE HIGHWAY WITH MY 15 MONTH OLD IN THE CAR AND TODAY IT HAPPENED TWICE WITH HER IN THE CAR.

TL* THE CONTACT OWNS A 2018 GMC TERRAIN. THE CONTACT STATED THAT WHILE PULLING INTO A BUILDING PARKING WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED, THE CONTACT TURNED THE STEERING WHEEL AND MISSED HITTING THE BUILDING. THE CONTACT STATED THAT SHE WAS NOT ABLE TO CONTROL THE VEHICLE WHILE DEPRESSING THE BRAKE PEDAL, AS A RESULT, THE CONTACT CRASHED INTO A POST. IN ADDITION, THE CONTACT STATED THAT SHE SHIFTED INTO PARK, THE VEHICLE CONTINUE TO ROLLED. THE CONTACT ENGAGED THE EMERGENCY BRAKE AND THE VEHICLE CAME TO A STOP. THE CONTACT STATED THAT SHE DID NOT NOTICED ANY WARNING LIGHTS ILLUMINATED BECAUSE THE FAILURE OCCURRED FAST. THE CONTACT DID NOT SUSTAINED INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DON MOORE CHEVROLET BUICK GMC, 3232 VILLA POINT, OWENSBORO, KY 42303 (270) 215-1953, BUT WAS NOT YET DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. THE VIN WAS NOT AVAILABLE.

THE CAR KEEPS REVVING AND DOESN'T SHIFT INTO GEAR. YOU HAVE TO LIFT YOUR FOOT OFF THE GAS PEDAL AND GIVE IT A FEW SECONDS AND THEM PRESS IT AGAIN. HOWEVER WHEN YOU PRESS THE GAS AGAIN THE CAR JUMPS INTO GEAR CAUSING THE STEERING WHEEL TO JERK EITHER LEFT OR RIGHT. IT EITHER REVS TOO HIGH OR IT FEELS LIKE IT DOWNSHIFTS. THIS LAST TIME, 9/8/20, I JUST REVERSED OUT OF MY DRIVEWAY ONTO MY RESIDENTIAL STREET, GOING ABOUT 18 MPH WHEN THE CAR WOULD NOT SHIFT INTO 2ND GEAR. WHEN IT JERKED INTO GEAR IT JERKED THE STEERING WHEEL AND IT CAUSED ME TO HIT A PARKED CAR JUST 4 DOORS DOWN FROM MY HOUSE, CAUSING $6000 WORTH OF DAMAGE TO MY TERRAIN LIKELY TOTALING THE 2010 COROLLA I HIT. I HAVE HAD A CLEAN DRIVING RECORD FOR 30 YEARS UNTIL NOW. GMC WILL NOT OWN FAULT AND NOW MY INSURANCE WILL GO UP AS WELL FOR SOMETHING THAT REALLY WAS NOT MY FAULT.