Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
210–25K
2625–50K
6150–75K
2675–100K
30100–150K
7150K+
171 reports with mileage · 126 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Visibility/wiper. Review the 101 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 80 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
9 crash reports1 fire reports6 injury reports
What owners actually said
297 reports
107,200 miles · Apr 30, 2021
Engine
AT ROUGHLY 106500 MILES OUR TERRAIN STARTED 'JUMPING' WHEN STOPPED AT A STOP SIGN. WE BROUGHT IT IN AND OUR OILS WAS LOW EVEN THOUGH WE ARE REGULAR IN OIL CHANGES AND CHECK IT REGULARLY. AFTER A FRESH OIL CHANGE THE DEALER SAID THEY COULDN'T TELL WHERE IT WAS COMING FROM AND TO COME BACK IN 500 MILES TO CHECK IT AGAIN. AT 107000…
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AT ROUGHLY 106500 MILES OUR TERRAIN STARTED 'JUMPING' WHEN STOPPED AT A STOP SIGN. WE BROUGHT IT IN AND OUR OILS WAS LOW EVEN THOUGH WE ARE REGULAR IN OIL CHANGES AND CHECK IT REGULARLY. AFTER A FRESH OIL CHANGE THE DEALER SAID THEY COULDN'T TELL WHERE IT WAS COMING FROM AND TO COME BACK IN 500 MILES TO CHECK IT AGAIN. AT 107000 MILES WE BROUGHT IT BACK IN AS ASKED. THE OIL WAS SLIGHTLY LOW BUT THEY SAID THEY WOULD CALL AFTER TALKING TO THE MECHANIC TO LET US KNOW IF WE SHOULD HAVE CONCERN. SHORTLY AFTER WE DROVE IT TO WORK WITH NO SOUNDS OR MOVEMENT ISSUES BUT AFTER WHEN WE STARTED IT BACK UP IT SOUNDED MADE LOTS OF NOISE. THE NOISE WAS COMING FROM THE ENGINE. WE HAD IT TOWED TO THE DEALER AND THEY SAID THERE WAS A GOOD CHANCE IT WAS THE TIMING CHAIN BECAUSE THEY HAD SEEN IT ON SOME OTHER TERRAINS AS WELL. THEY ANTICIPATED JUST NEEDING TO REDO THE TIMING CHAIN SINCE WE HADN'T BEEN MOVING WHEN IT HAD ISSUES AGAIN BUT THE ENGINE HAS DAMAGE AS IF IT'S BEEN HAVING ISSUES FOR A BIT AND WE NEED A NEW ENGINE. FROM WHAT I'VE GATHERED THERE SEEMS TO BE AN ONGOING ISSUE WITH THE TIMING CHAINS STRETCHING/BREAKING AND DESTROYING THE ENGINES ON THIS MODEL. I'M SURPRISED THAT I HAVEN'T SEEN A RECALL YET. OUR BILL WAS GOING TO BE 1500 AND NOW WE ARE ANTICIPATING 9000 FOR SOMETHING THAT SHOULD NEVER HAVE HAPPENED. WE ARE JUST FORTUNATE WE WEREN'T DRIVING WHEN IT DID. HAD WE BEEN NOTIFIED OF THIS ONGOING ISSUE AHEAD OF TIME WHEN WE FIRST EXPERIENCED THE LOSS OF OIL AND THE JUMPING WE COULD HAVE CAUGHT IT IN TIME TO FIX IT.
NHTSA ODI #11414635
Mileage unknown · Apr 30, 2021
Engine
I NOTICED MY OIL L WAS LEAKING SEVERELY. I HAD TO ADD OIL BETWEEN CHANGES EVEN. ENDED UP HAVING BOTH SEALS REPLACED LESS THE 2 MONTHS AGO. IT IS STILL LEAKING. I HAVE TO HAVE MY OIL CHANGED EVERY 2 WEEKS AND ADD 2-5 QUARTS BETWEEN CHANGES. JUST PUT MY 2015 TERRAIN BACK IN THE SHOP AT THE DEALERSHIP. THEY INFORMED ME THAT THERE I…
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I NOTICED MY OIL L WAS LEAKING SEVERELY. I HAD TO ADD OIL BETWEEN CHANGES EVEN. ENDED UP HAVING BOTH SEALS REPLACED LESS THE 2 MONTHS AGO. IT IS STILL LEAKING. I HAVE TO HAVE MY OIL CHANGED EVERY 2 WEEKS AND ADD 2-5 QUARTS BETWEEN CHANGES. JUST PUT MY 2015 TERRAIN BACK IN THE SHOP AT THE DEALERSHIP. THEY INFORMED ME THAT THERE IS KNOWN ISSUES WITH THE PISTON RINGS IN PREVIOUS MODELS. WHY HAS THERE NOT BEEN A RECALL ISSUED FOR THIS KNOWN PROBLEM? I JUST SPENT ALMOST $3000 2 MONTHS AGO AND AM PROBABLY LOOKING AT THAT MUCH AGAIN TO HAVE THE ISSUE FIXED. IT'S MY DAILY DRIVER VEHICLE. I LIVE OUT IN THE COUNTY SO IT'S A COMBINATION OR HIGHWAY AND CITY DRIVING. I DO NOT DRIVE CRAZY OR HARD. I ROUTINELY TAKE CARE OF ALL MAINTENANCE ON THE VEHICLE. THERE IS NO REASON I SHOULD BE HAVING THIS ISSUE.
NHTSA ODI #11414565
Mileage unknown · Apr 29, 2021
Visibility/wiper
WAS DRIVING HOME FROM WORK ON THE HIGHWAY IN POURING RAIN, HAD WIPERS ON AT HIGHEST SPEED. THEY SUDDENLY STOPPED WORKING, MY DRIVER WIPER WAS HANGING OVER THE EDGE OF THE LEFT SIDE OF THE WINDSHIELD, LIKE IT HAD BEEN FORCED TOO FAR TO THE LEFT. NEEDLESS TO SAY, I COULDN'T SEE A THING DUE TO THE DOWNPOUR. HAD TO PULL OFF THE ROAD…
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WAS DRIVING HOME FROM WORK ON THE HIGHWAY IN POURING RAIN, HAD WIPERS ON AT HIGHEST SPEED. THEY SUDDENLY STOPPED WORKING, MY DRIVER WIPER WAS HANGING OVER THE EDGE OF THE LEFT SIDE OF THE WINDSHIELD, LIKE IT HAD BEEN FORCED TOO FAR TO THE LEFT. NEEDLESS TO SAY, I COULDN'T SEE A THING DUE TO THE DOWNPOUR. HAD TO PULL OFF THE ROAD. WIPERS WON'T WORK AT ALL. ONCE THE RAIN STOPPED, GOT THE CAR HOME, CHANGED OUT THE FUSE, NO LUCK. ASSUMING IT'S THE WIPER MOTOR. CAN'T GET INTO SHOP DUE TO RAIN EVERY DAY THIS WEEK.
NHTSA ODI #11414413
Mileage unknown · Apr 22, 2021
Lane DepartureVisibility/wiperWheels
I'M A SINGLE MOTHER AND MY CAR HAVE BEEN NOTHING BUT TROUBLE WHEN I'M DRIVING MY WINDSHIELD WIPERS STOP WORKING THREE TIMES I HAD TO FIX THEM MY TIRES ALWAYS NEED AIR SO EVERY WEEK I NEED MORE AIR AND THE TIRES IN THE BACK GOES OUT THE FASTEST WHY IS THIS HAPPENING ITS NOT GOOD FOR MY FAMILY PLEASE HELP
NHTSA ODI #11413381
81,000 miles · Mar 3, 2021
Engine
ON DECEMBER 19, 2020 I MADE A TRIP IN MY 2015 GMC TERRAIN. THE TEMPERATURE WAS 16 DEGREES. UPON ARRIVING HOME, I NOTICED A LARGE PUDDLE OF FRESH OIL COMING FROM THE TERRAIN. I CONTACTED MY LOCAL MECHANIC AND HE ADVISED TO BRING IT TO HIS SHOP. I ADDED TWO QUARTS OF OIL TO THE TERRAIN AND I DROVE THE VEHICLE TO HIS GARAGE. HE …
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ON DECEMBER 19, 2020 I MADE A TRIP IN MY 2015 GMC TERRAIN. THE TEMPERATURE WAS 16 DEGREES. UPON ARRIVING HOME, I NOTICED A LARGE PUDDLE OF FRESH OIL COMING FROM THE TERRAIN. I CONTACTED MY LOCAL MECHANIC AND HE ADVISED TO BRING IT TO HIS SHOP. I ADDED TWO QUARTS OF OIL TO THE TERRAIN AND I DROVE THE VEHICLE TO HIS GARAGE. HE SAID HE WOULD CALL ME AFTER HE ACCESSED THE SITUATION. LATER THAT DAY, HE CALLED AND SAID GM HAD A RECALL ON 2012, 2013, & 2014 MODEL TERRAINS WITH THIS ENGINE BUT NOT THE 2015. THE PROBLEM HE ADVISED WAS IN COLD WEATHER THE CONDENSATION INTHE VALVE COVER FROZE, CAUSING OIL PRESSURE TO CLIMB AND EXIT OUT ENGINE MAIN REAR SEAL. THE SAME PLACE AS HAD HAPPENED ON MY TERRAIN. THE GM RECALL WAS# 14882. I CALLED GM AND SENT A LLETTER TO THEM . I WAS ASSIGNED CASE I WAS ADVISED TO TAKE MY VEHICLE TO BURDICK CHEVROLE, CICERO, NY. UPON CONTACTING BURDICK CHEVROLET, I WAS ADVISED BY A SERVICE MANAGER THAT BURDICK DOES NOT RATE OTHER MECHANICS WORK. HE ALSO STATED THERE WAS NO WAY TO REMOVE THE ENGINE AND TAKE IT APART AS THE CORRECT PARTS WERE INSIDE THE ENGINE. HE STATED THEY WOULD NOT DO THAT. I THEN CONTACTED GM AND ADVISED THE WORK WAS ALL DONE INTERNAL OF THE ENGINE AND IT WAS NOT ABLE TO VERIFY THE WORK. I WAS THEN ADVISED THERE WAS NO WAY I WOULD BE REIMBURSED FOR ANY OR ALL OF THE $1648 BILL BECAUSE THE 2015 YEAR WAS NOT ON THE RECALL 14882. ON WEDNESDAY, FEBRUARY 17, 2021 AFTER RUNNING ERRANDS, UPON RETURNING HOME, I AGAIN OBSERVED A LARGE OIL PUDDLE OF OIL IN MY DRIVEWAY. I CALLED MY WIFE AND ADVISED HER OF THE OIL PUDDLE. SHE ADVISED SHE WAS AT CHURCH, APPROX 4 MILES AWAY. I IMMEDIATELY DROVE THERE AND OBSERVED MORE OIL UNDER THE TERRAIN. THERE WAS NO OIL REGISTERING ON THE DIP STICK. I ADDED 3 QUARTS OF OIL I DROVE THE TERRAIN 3 MILES TO THE MECHANICS SHOP AGAIN. HE INSTALLED ANOTHER REAR ENGINE MAIN SEAL.
NHTSA ODI #11398945
175,000 miles · Mar 3, 2021
Visibility/wiper
MY WIFE WAS DRIVING ON THE CAUSEWAY DURING A RAIN STORM AND THE LEFT WIPER BLADE STOPPED WORKING IN AN UP POSITION AND THE RIGHT BLADE KEPT WORKING AND CROSSING THE STATIONARY LEFT BLADE. NEEDLESS TO SAY VISIBILITY ON THE DRIVER'S SIDE WAS SEVERELY IMPAIRED.
NHTSA ODI #11398854
112,000 miles · Feb 4, 2021
EngineFire
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE VEHICLE STARTED TO DECELERATE WITH NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT HE SAW BLACK SMOKE COMING FROM THE REAR OF THE VEHICLE AS HE WAS PULLING OVER TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHA…
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TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE VEHICLE STARTED TO DECELERATE WITH NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT HE SAW BLACK SMOKE COMING FROM THE REAR OF THE VEHICLE AS HE WAS PULLING OVER TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A BROKEN PART IN THE ENGINE AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE LOCAL DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
NHTSA ODI #11394636
88,000 miles · Feb 2, 2021
Visibility/wiper
AS I'M DRIVING IN SNOWING CONDITIONS AND ROAD MUST FROM TRAFFIC IN FRONT OF ME, THE WIPER ON THE DRIVER'S SIDE STOPPED WORKING. I HAD TO STOP AND GET OFF THE ROAD BECAUSE I COULDN'T SEE TO DRIVE
NHTSA ODI #11391157
125,000 miles · Feb 1, 2021
Visibility/wiper
WHILE DRIVING ON THE INTERSTATE, THE DRIVER'S SIDE WIPER STOPPED WORKING DURING A HEAVY RAINSTORM. THE PASSENGER SIDE WORKS PERFECTLY. I SAW WHERE THE 2013 MODELS HAVE A RECALL FOR THIS SAME ISSUE.
NHTSA ODI #11391095
124,079 miles · Jan 25, 2021
Engine
I HAD A BRAND NEW MOTOR PUT IN MY CAR AT 73547 MILES AND NOW AT 124079 I AM HAVING THE SAME ISSUES. THEY TOLD ME THAT THEY WON'T PAY FOR IT BECAUSE THE 100,000 WARRANTY IS UP. THE NEW PARTS THAT I PUT IN MY CAR WILL HAVE A WARRANTY, BUT THE NEW MOTOR THAT I PUT IN MY CAR WENT UNDER THE OLD POWER TRAIN WARRANTY. CHECK ENGINE LIGH…
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I HAD A BRAND NEW MOTOR PUT IN MY CAR AT 73547 MILES AND NOW AT 124079 I AM HAVING THE SAME ISSUES. THEY TOLD ME THAT THEY WON'T PAY FOR IT BECAUSE THE 100,000 WARRANTY IS UP. THE NEW PARTS THAT I PUT IN MY CAR WILL HAVE A WARRANTY, BUT THE NEW MOTOR THAT I PUT IN MY CAR WENT UNDER THE OLD POWER TRAIN WARRANTY. CHECK ENGINE LIGHT CAME ON WHILE DRIVING TO DEALERSHIP TO GET AN OIL CHANGE AND I HAD IT TOWED RIGHT AWAY TO FM DEALER.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: The bright reflection may cause a glare for other drivers, reducing their visibility and increasing the risk of a crash.
Remedy: Dealers will install headlamp appliques, free of charge. Owner notification letters were mailed September 8, 2022. Owners may contact GMC customer service at 1-800-462-8782. GM's number for this recall is N222363740.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
2015 GMC Terrain Problems, Complaints & Recalls | Skip That Year
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