NHTSA owner reports · September 18, 2026 snapshot.
Visibility/wiper complaints
101 reportsClear category filter88,000 miles · Dec 10, 2019
Visibility/wiper
MY HUSBAND WAS DRIVING HOME ON THE FREEWAY AT APPROXIMATELY 55 MPH FROM DOWNTOWN HOUSTON IN POURING RAIN. AT THE 610/225 JUNCTION THE FRONT WIPERS STOPPED WORKING. HE CHECKED THE FUSE AND THEN CHECKED THE WIPER MOTOR, WHICH HE COULD HEAR WORKING. UPON RESEARCHING HE FOUND THAT THERE IS A KNOWN ISSUE WITH THE PLASTIC BUSHINGS BR…
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MY HUSBAND WAS DRIVING HOME ON THE FREEWAY AT APPROXIMATELY 55 MPH FROM DOWNTOWN HOUSTON IN POURING RAIN. AT THE 610/225 JUNCTION THE FRONT WIPERS STOPPED WORKING. HE CHECKED THE FUSE AND THEN CHECKED THE WIPER MOTOR, WHICH HE COULD HEAR WORKING. UPON RESEARCHING HE FOUND THAT THERE IS A KNOWN ISSUE WITH THE PLASTIC BUSHINGS BREAKING ON THE WINDSHIELD WIPER TRANSMISSION. UNFORTUNATELY YOU CAN'T REPLACE JUST THE BUSHINGS, THE WHOLE ASSEMBLY HAS TO BE REPLACED.THE PART IS $86.00 + TAX IF YOU ARE ABLE TO DO IT YOURSELF, OTHERWISE IT WILL BE OVER $300.00 AT THE DEALER.WE FEEL VERY BLESSED THAT IT WAS MY HUSBAND DRIVING AND NOT OUR DAUGHTER AS THIS WOULD PROBABLY BE A VERY DIFFERENT POST. I AM CURIOUS AS TO HOW MANY OF THE VEHICLE WRECKS IN BAD WEATHER INVOLVING GM VEHICLES WHERE SOMEONE WAS KILLED OR SERIOUSLY INJURED MAY HAVE BEEN BECAUSE THE WIPERS SUDDENLY STOPPED WORKING. GM US NEEDS TO GET ON THE BALL AND FOLLOW CANADA'S LEAD IN ISSUING A RECALL BEFORE SOMEONE GETS HURT OR WORSE KILLED.
NHTSA ODI #11288140
72,000 miles · Oct 11, 2019
Visibility/wiper
I HAD JUST PURCHASED A WEEK AGO. 71,000 MILES ON IT. WAS DRIVING TO MEMPHIS TN AT NIGHT IN A RAINSTORM. THE WIPERS WERE SET TO HIGH AND ALL OF A SUDDEN STOPPED WORKING. I NARROWLY A AVOIDED A CRASH AND MADE IT TO THE NEXT EXIT. I HAVE READ SEVERAL OTHER COMPLAINTS AND SEE THAT CANADA ISSUED A RECALL FOR THIS!! PLEASE DO SOMETHIN…
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I HAD JUST PURCHASED A WEEK AGO. 71,000 MILES ON IT. WAS DRIVING TO MEMPHIS TN AT NIGHT IN A RAINSTORM. THE WIPERS WERE SET TO HIGH AND ALL OF A SUDDEN STOPPED WORKING. I NARROWLY A AVOIDED A CRASH AND MADE IT TO THE NEXT EXIT. I HAVE READ SEVERAL OTHER COMPLAINTS AND SEE THAT CANADA ISSUED A RECALL FOR THIS!! PLEASE DO SOMETHING BEFORE SOMEONE GETS KILLED!!
NHTSA ODI #11267889
57,399 miles · Sep 23, 2019
Visibility/wiper
WHILE DRIVING IN A RAINSTORM THE WINDSHIELD WIPERS SUDDENLY STOPPED WORKING, LEAVING ME VULNERABLE TO A POSSIBLE FATALITY AS I COULD NOT SEE. I HAD NO PREVIOUS INDICATION THAT THIS WAS ABOUT TO OCCUR. SERVICE DEALER STATED THAT THE TRANSMISSION INSIDE THE MOTOR OF THE WIPERS HAD FAILED. THE DEALER STATED IT WAS NORMAL WEAR AND…
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WHILE DRIVING IN A RAINSTORM THE WINDSHIELD WIPERS SUDDENLY STOPPED WORKING, LEAVING ME VULNERABLE TO A POSSIBLE FATALITY AS I COULD NOT SEE. I HAD NO PREVIOUS INDICATION THAT THIS WAS ABOUT TO OCCUR. SERVICE DEALER STATED THAT THE TRANSMISSION INSIDE THE MOTOR OF THE WIPERS HAD FAILED. THE DEALER STATED IT WAS NORMAL WEAR AND TEAR. MY VEHICLE HAS UNDER 60,000 MILES AS OF THIS DATE, THEREFORE I DISAGREE WITH THE NORMAL WEAR AND TEAR REASONING. THE WINDSHIELD WIPERS ARE NOT USED DAILY AND AT EVERY START OF USAGE, UNLIKE A STARTER OR BRAKE USAGE, ETC.. THIS IS SOMETHING THAT SHOULD THROUGHOUT THE DURATION OF THE VEHICLE. NO WARRANTY ON SUCH PRODUCT AND NO RECALL. IT COST ME OVER $400 TO REPAIR. I CONTACTED GENERAL MOTORS AND THEY STATED THAT EVEN THOUGH THIS ISSUE HAD BEEN NOTED AND ONLY RECALLED IN CANADA, BUT NOT THE U.S. I REITERATED THAT THIS OCCURRENCE JUST NOW HAPPENED TO ME AND THIS IS VERY DANGEROUS AND A FATALITY CAN ENSUE. GENERAL MOTORS OFFERED ME NO RESOLUTION.
NHTSA ODI #11257299
67,000 miles · Sep 20, 2019
Visibility/wiper
I WAS DRIVING ON HIGHWAY AT 60 MPH IN THE RAIN. WINDSHIELD WIPERS WERE ON MEDIUM SPEED SETTING. WINDSHIELD WIPERS SUDDENLY STOPPED MOVING AND WERE STUCK IN THE UPRIGHT POSITION. THIS CREATED A VISIBILITY HAZARD IN THE RAIN. WIPER MOTOR COULD STILL BE HEARD HOWEVER NO MOVEMENT AT ALL OF WIPERS. FURTHER INSPECTION LATER REVEALED B…
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I WAS DRIVING ON HIGHWAY AT 60 MPH IN THE RAIN. WINDSHIELD WIPERS WERE ON MEDIUM SPEED SETTING. WINDSHIELD WIPERS SUDDENLY STOPPED MOVING AND WERE STUCK IN THE UPRIGHT POSITION. THIS CREATED A VISIBILITY HAZARD IN THE RAIN. WIPER MOTOR COULD STILL BE HEARD HOWEVER NO MOVEMENT AT ALL OF WIPERS. FURTHER INSPECTION LATER REVEALED BROKEN WIPER LINKAGE.
NHTSA ODI #11256951
83,700 miles · Sep 19, 2019
Visibility/wiper
I OWN A 2015 GMC TERRAIN SLT AWD THAT I PURCHASED IN 2015 WITH 1000 MILES ON IT. WHILE I WAS TRAVELING BY MYSELF (SINGLE WOMAN) ON AN INTERSTATE HIGHWAY FREQUENTED BY SEMI-TRUCKS FROM ORLANDO, FL HEADED TO JACKSONVILLE, FL AT 9:30PM. AT ABOUT OVER AN HOUR AND A HALF OUT OF JACKSONVILLE, ON A DARK STRETCH OF THE HIGHWAY A TORRENT…
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I OWN A 2015 GMC TERRAIN SLT AWD THAT I PURCHASED IN 2015 WITH 1000 MILES ON IT. WHILE I WAS TRAVELING BY MYSELF (SINGLE WOMAN) ON AN INTERSTATE HIGHWAY FREQUENTED BY SEMI-TRUCKS FROM ORLANDO, FL HEADED TO JACKSONVILLE, FL AT 9:30PM. AT ABOUT OVER AN HOUR AND A HALF OUT OF JACKSONVILLE, ON A DARK STRETCH OF THE HIGHWAY A TORRENTIAL DOWNPOUR, BEGAN COMMON FOR FLORIDA ESPECIALLY DURING HURRICANE SEASON. WINDSHIELD WIPERS STOPPED WORKING MID-WIPE STOPPED IN THE LEFT CORNER OF MY WINDSHIELD. I WAS SURROUNDED BY SEMITRUCKS BUT BY THE GRACE OF GOD, I WAS ABLE TO MAKE IT TO THE RIGHT SHOULDER. HOWEVER, I WAS EXTREMELY HESITANT BECAUSE, IT WAS DARK AND I COULD NOT SEE ANY OBSTRUCTIONS SUCH AS STALLED VEHICLES OR STALLED SEMI-TRUCKS OR ROAD HAZARDS UNLESS I WAS ON TOP OF OBJECT. INCIDENT OCCURRED ON SEPTEMBER 18, 2019.
NHTSA ODI #11256737
100,000 miles · Sep 14, 2019
Visibility/wiper
2015 TERRAIN (DENALI) WIPER TRANSMISSION JOINT FAILURES (2) TIMES IN LESS THAN 6 MONTHS. WHILE DRIVING ON HIGHWAY DURING RAINY WEATHER; WIPERS STOP, DANGEROUSLY IMPAIRING VISIBILITY FAR FROM HOME.
NHTSA ODI #11255479
70,000 miles · Aug 28, 2019
Visibility/wiperWheels
WIPER TRANSMISSION FAILED IN A RAIN STORM WITH 70000 MILES. SAME PROBLEM AS 2013 TERRAIN. REPLACED ALL 4 TIRES AT 65000 DO TO 2 TIRES LOSING AIR SINCE NEW, WHEN THEY WERE REPLACING VALVE STEMS TWO OF THEM FELL OUT DUE TO NOT INSTALLED RITE FROM FACTORY!!
NHTSA ODI #11252127
60,000 miles · Jul 29, 2019
Visibility/wiper
WHILE DRIVING THRU A ROUND ABOUT GOING APPROXIMATELY 20 MPH IN TRAFFIC MY WIPER SUDDENLY STOP WITHOUT NOTICE. THIS WAS IN A HEAVY RAIN AND MY VISIBILITY WENT TO ZERO. I MANAGED TO SLOW AND PULL THE VEHICLE OVER AFTER NAVIGATING THE ROUNDABOUT. MY WIPER LINKAGE WAS CORRODED THE MOTOR WAS FUNCTIONAL AFTER INSPECTION
NHTSA ODI #11240295
89,000 miles · Jul 21, 2019
Visibility/wiper
I WAS DRIVING ON RT 1 SOUTH IN A RAIN STORM AT NIGHT, DRIVING ABOUT 50 MPH, PUT THE WINDSHIELD WIPERS ON FULL AND THE WIPERS COMPLETELY STOPPED. I WAS ABLE TO GET THE VEHICLE INTO THE RIGHT LANE AND PULL INTO A GAS STATION. I WAS ABLE TO MOVE THE WIPERS BUT THE WIPERS WOULD NOT START WORKING. I COULD NOT DRIVE THE VEHICLE AS I …
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I WAS DRIVING ON RT 1 SOUTH IN A RAIN STORM AT NIGHT, DRIVING ABOUT 50 MPH, PUT THE WINDSHIELD WIPERS ON FULL AND THE WIPERS COMPLETELY STOPPED. I WAS ABLE TO GET THE VEHICLE INTO THE RIGHT LANE AND PULL INTO A GAS STATION. I WAS ABLE TO MOVE THE WIPERS BUT THE WIPERS WOULD NOT START WORKING. I COULD NOT DRIVE THE VEHICLE AS I COULD NOT SEE IN THE RAIN AND NEEDED TO HAVE ROADSIDE ASSISTANCE. AAA TOWED MY TERRAIN TO THE COLEMAN'S DEALERSHIP IN LAWRENCEVILLE, NJ AS AAA SAID IT WAS A SAFELY ISSUE SO THEY COULD NOT TOW TO A RESIDENTIAL ADDRESS. I DID SOME RESEARCH AND FOUND MANY OTHER 2015 TERRAIN OWNERS HAD THE SAME ISSUE (CANADA HAD A RECALL FOR THIS ISSUE). THIS IS A KNOWN ISSUE AND MANIFESTS DURING POOR DRIVING CONDITIONS (HEAVY RAIN & USUALLY ON A HIGHWAY). IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS HURT OR THERE IS A FATALITY DUE TO HAVING ZERO VISIBILITY ON A HIGHWAY IN THE RAIN.
NHTSA ODI #11233713
73,775 miles · Jul 11, 2019
Visibility/wiper
I WAS DRIVING DOWN THE INTERSTATE AT NIGHT DURING A THUNDERSTORM WITH EXTREMLY LOW VISIBILITY WHEN, WITHOUT NOTICE, MY WINDSHIELD WIPERS ABRUPTLY STOPPED WORKING. THERE WERE NO PRIOR WARNINGS. I HAD TO INCH MY WAY TO SAFETY TO AVOID BEING HIT. THE WIPERS WILL NOT COME ON, BUT A HUMMING SOUND IS DETECTABLE. THE REPAIR SHOP S…
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I WAS DRIVING DOWN THE INTERSTATE AT NIGHT DURING A THUNDERSTORM WITH EXTREMLY LOW VISIBILITY WHEN, WITHOUT NOTICE, MY WINDSHIELD WIPERS ABRUPTLY STOPPED WORKING. THERE WERE NO PRIOR WARNINGS. I HAD TO INCH MY WAY TO SAFETY TO AVOID BEING HIT. THE WIPERS WILL NOT COME ON, BUT A HUMMING SOUND IS DETECTABLE. THE REPAIR SHOP SPECULATES THAT THE PROBLEM IS WITH THE MOTOR.
NHTSA ODI #11230949
Official recalls
3Mar 17, 2022
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Mar 8, 2022
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: The bright reflection may cause a glare for other drivers, reducing their visibility and increasing the risk of a crash.
Remedy: Dealers will install headlamp appliques, free of charge. Owner notification letters were mailed September 8, 2022. Owners may contact GMC customer service at 1-800-462-8782. GM's number for this recall is N222363740.
Oct 16, 2015
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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