2013 GMC Terrain

WE BOUGHT A 2013 GMC TERRAIN IN APRIL 2018 WITH 129K MILES FOR APPROXIMATELY $15K AFTER TAX AND TITLE. WE HAD IT FOR ABOUT 8 MONTHS AND WERE BRINGING IT TO A LOCAL CHEVROLET DEALERSHIP FOR ROUTINE OIL CHANGES EVERY 5,000 MILES. ABOUT 1000 MILES BEFORE OUR NEXT OIL CHANGE IN DECEMBER 2018, WE NOTICED THE ENGINE KNOCKING. THE DASH ILLUMINATED THE CHECK ENGINE SYMBOL. WE CONNECTED AN OBDII READER TO THE PCM AT A NEARBY PART STORE. THE READER DISPLAYED THE CODE P0014; WHICH IS RELATIVE TO "CAMSHAFT POSITION 'B' TIMING OVER-ADVANCED OR SYSTEM PERFORMANCE BANK 1". WE DISCOVERED THE CODE WAS ASSOCIATED WITH LOW ENGINE OIL. WE CHECKED THE OIL LEVEL AND THERE WAS NO OIL ON THE DIP STICK. WE NEEDED TO POOR 3 1/4 QUARTS OF OIL INTO THE ENGINE. WE NEEDED TO ADD APPROXIMATELY 1 QUART OF OIL EVERY 1 1/2 TO 2 WEEKS THEREAFTER. ABOUT A MONTH WENT BY, AND IN JANUARY 2019, THE DASH DISPLAYED AN ENGINE POWER LOSS MESSAGE AND THE ENGINE SOUNDED LIKE THAT OF A DIESEL ENGINE. WHEN THE ENGINE WAS SHUT OFF, WE NOTICED THE OIL HAD LEAKED ALL OVER THE GROUND. THE VEHICLE WAS BROUGHT TO A MECHANIC WHO DIAGNOSED IT AS HAVING A REAR MAIN OIL SEAL FAILURE, PISTON RINGS WERE BAD, AND THE TIMING CHAIN WAS BAD. WE CALLED THE DEALER WHERE IT WAS PURCHASED. THEY NOTED THE VEHICLE WAS NO LONGER UNDER WARRANTY BECAUSE IT HAS OVER 135K MILES ON IT AND THEY WERE UNABLE TO COMPENSATE FOR THE DAMAGE. WE CALLED THE GM CUSTOMER SERVICE HEADQUARTERS DIRECTLY, AND THEY INFORMED US THE VEHICLE WAS NOT LISTED AS HAVING ANY ISSUES OR RECALLS ACCORDING TO THE VIN. $3500 ESTIMATE TO FIX BY PRIVATE MECHANIC. VEHICLE IS CURRENTLY BEING SERVICED.

DURING THE POLAR VORTEX (JAN 2019) MY MAIN OIL SEAL BLEW ON MY 2013 GMC TERRAIN. THIS WAS CAUSED BY A PLUGGED ORIFICE WITHIN THE PCV SYSTEM. THIS APPEARS TO BE A DESIGN FLAW ON GM'S PART THAT THEY HAVE RECOGNIZED AND EXTENDED SPECIAL COVERAGE AS A RESULT. DESPITE THIS SPECIAL COVERAGE EXISTING THEY STATE MY VIN NUMBER ISN'T INCLUDED. MY PROBLEM AND VEHICLE MEET THE REQUIREMENTS FOR THE SPECIAL COVERAGE EXACTLY AND NOBODY CAN EXPLAIN WHY I'M NOT INCLUDED. IF YOU SEARCH ONLINE THERE ARE LOTS OF OTHER GM OWNERS EXPERIENCING THE SAME THING. THIS BLOWN OIL SEAL CAN RESULT IN DAMAGE TO THE ENGINE AND LOSS OF POWER. HAD I BEEN ON THE INTERSTATE A SERIOUS ACCIDENT COULD HAVE OCCURRED. THE FACT GM KNOWS ABOUT THE PROBLEM AND IS REFUSING TO ADDRESS IS MY ISSUE. SPECIAL COVERAGE 14882 HTTPS://GM.OEMDTC.COM/1899/SPECIAL-COVERAGE-ADJUSTMENT-PLUGGED-PCV-ORIFICE-IN-INTAKE-MANIFOLD-2010-2014-BUICK-CHEVROLET-GMC I DRIVE A 2013 GMC TERRAIN WITH 4 CYLINDER ENGINE. *TR

WE HAVE THE 2.4L EXOTEC ENGINE, PCV FREEZES UP, BLOWS OUT REAR MAIN SEAL, BURNS EXCESSIVE OIL, BOUGHT NEW, 9/2013? CALLED MY LOCAL GMC DEALER, SELLS ONLY GMC'S SINCE 1954, SERVICE DEPT. SAID, THEY HAD NEVER HEARD OF THE PROBLEM, LIARS! WE WENT TO A 2ND GMC DEALER, SERVICE MANAGER SAID, VIN IS NOT IN RECALL? HE WANTED $3100. TO DO A BAND AID FIX? THE BEST SOLUTION FOR AN OWNER OF THESE POS, IS TO TRADE IT IN, WHILE IT'S STILL RUNNING, LET THE GM DEALER, TAKE THE HIT! IT'S THERE OWN FAULT! WON'T BE BUYING AMERICAN NEXT TIME! SAD !!!

I WAS DRIVING MY VEHICLE, HEADING HOME ON A COLD NIGHT WHEN THE ENGINE LIGHT WENT ON, THE DISPLAY SAID "POWER REDUCED TO ENGINE", I STOPPED AND THE CAR JUST SHUT OFF. I TRIED TO RESTART IT AND IT WOULDN'T TURN OVER. I CALLED FOR A TOW TRUCK AND THEY LOOKED IT OVER THE NEXT DAY AND TOLD ME THAT I HAD DROPPED ALL OF MY OIL, WITH THE EXCEPTION OF 1/2 QUART, THE MECHANIC THEN TOLD ME THAT THE PCV PIPE WAS PLUGGED AND FORCED A LEAK AND BLEW CAUSING MY CAR TO LOSE ALL OF IT'S OIL. HE IS NOT A GMC DEALER SO HE CALLED THE NEAREST ONE, MCGRATH (FORMERLY BIRD CHEVROLET) IN DUBUQUE, IOWA AND THEY SAID THAT THAT HAS HAPPENED AND THERE WAS A RECALL ON THEM AND THAT THE CAR SHOULD BE TOWED THERE FOR REPAIR. ONCE THE MECHANIC AT MCGRATH, (RANDY) HAD TAKEN A LOOK AT THE CAR AND RAN MY VIN # HE STATED THAT MY CAR WOULD NOT BE COVERED, EVEN THOUGH THIS SAME THING IS PART OF A RECALL FOR THE SAME MAKE /MODEL/YEAR OF MY VEHICLE. HE SAID THAT I WOULD HAVE TO PAY OUT OF POCKET FOR THE MALFUNCTIONING OF THIS PART. SO FAR I HAVE HAD TO PAY FOR EMERGENCY TOWING, TOWING TO THE DEALER, AND DIAGNOSTIC TESTING, TOTALING $350.00 AND THERE'S BEEN NOTHING DONE YET TO MY VEHICLE.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 60 MPH, THE ENGINE STALLED AND THE LOW OIL PRESSURE AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO CHRISTENSON CHEVROLET (9700 INDIANAPOLIS BLVD, HIGHLAND, IN 46322, (219) 924-3344) WHERE THE TIMING CHAIN, REAR MAIN SEAL, GASKET KIT, AND THERMOSTAT WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,809.

WHILE EXITING OFF A HIGHWAY, THE CAR STALLED, IT WAS ONLY 2* FAHRENHEIT. IT STARTED AGAIN, BUT THE ENGINE RAN ROUGH. UPON GETTING TO THE DESTINATION, THERE WAS OIL UNDER THE VEHICLE. IT WAS TOWED TO A MECHANIC, AND HE DETERMINED THAT THE REAR MAIN SEAL FAILED. HE INVESTIGATED POSSIBLE CAUSES, AND CAME UP WITH A GM SERVICE BULLETIN # 14882. THE PVC SYSTEM FROZE, CAUSING THE SEAL TO FAIL. I'VE CALLED GM NUMEROUS TIMES AND ON ALL OCCASIONS I WAS TOLD "YOUR VIN NUMBER ISN'T COVERED BY THAT SERVICE BULLETIN"

"TAKATA RECALL" 2018 DECEMBER 22 I NOTICED MY ENGINE HAD A DEEP GROWL WHEN I WENT TO ACCELERATE, AFTER A WHILE IT WOULD QUIET DOWN. I CHECKED THE OIL AND THERE WAS NONE NOTICEABLE ON THE DIP STICK, NOR WAS THERE A WARNING ON MY CONSOLE TO ADD OIL. I ADDED OIL. I SCHEDULED AN OIL CHANGE ON 12/27 ( FIRST TIME ONE WAS AVAILABLE ) . I MENTIONED THE GROWL AND LACK OF OIL TO THE TECHNICIAN. HE STATED THAT THE 2013 TERRIAN WAS KNOWN TO HAVE OIL CONSUMPTION ISSUES AND TO CONTACT THE DEALER ASAP. SO I DID. AT THE DEAL ZIMBRICK - SUN PRAIRIE, WI THEY LOOKED UP MY VIN AND STATED THERE WERE NOT ISSUES RELATED TO MY VIN NUMBER. MY ONLY OPTION WAS TO REPLACE ENGINE PARTS AS NEEDED WHICH WOULD BE APPROX $3000 EXPENSE FOR ME OR KEEP OIL ON HAND AND MONITOR CLOSELY. I ASKED IF THERE WAS A WAY TO ESCALATE THIS ISSUE AND THEY SUGGESTED I LOOK UP THE GMC CUSTOMER SERVICE PHONE NUMBER ONLINE, AND CALL THEM SO I DID . I CALLED GMC CUSTOMER SERVICE AND STARTED CLAIM # 9-49-45955696, ON 12/27/2018 . I WAS TOLD THERE WAS A 2 DAY WAIT FOR A FOLLOW UP CALL. I WAS CONTACTED BY LOGIN FROM GMC ON 12/31/0218, HE LEFT A MESSAGE AND I TRIED TO CALL BACK BUT WE WERE UNABLE TO CONNECT UNTIL 1/3/2019 WERE WE DISCUSSED THE ISSUE AND HE CONNECTED ME WITH ZIMBRICK GMC EAST MADISON. LOGIN DID INFORM ME THERE WAS A GMC WARRANTY FOR THIS ISSUE THAT WAS IN AFFECT UNTIL 12/31/2018, SO I AM GLAD I CALLED IN MY CLAIM ON 12/27/2018. WITH THE FACT THAT I HAD JUST HAD A NEW OIL CHANGE I WAS ASKED TO PUT ON 2000 MILES AND THEN COME IN TO START AN OIL CONSUMPTION TEST. SO THIS IS WHERE I STAND. I SURE HOPE WITH ALL I HAVE BEEN SEEING ONLINE ABOUT OTHER PEOPLE WITH OIL CONSUMPTION ISSUES THAT GMC STANDS BEHIND THIS ERROR AND FIXES IT AT THEIR EXPENSE.