2013 GMC Terrain

WHILE DRIVING ON THE HIGHWAY, IN THE REAR VIEW MIRROR, I NOTICED A CLOUD OF SMOKE. THE VEHICLE THEN PROCEEDED TO LOSE ACCELERATION, SO I PULLED OVER. LET ME NOTE THAT THERE WAS NO PREVIOUS WARNING LIGHT AND THAT THE OIL WAS JUST CHANGED AT THE END OF DEC. 2019 (RECEIPT AVAILABLE). UPON PULLING OVER, THE CAR FLASHED "OIL PRESSURE LOW - STOP ENGINE". THE TEMPERATURE OUTSIDE WAS 13 AND MY TWO CHILDREN WHERE IN THE CAR; 4 AND 2. NOT IDEAL CONDITIONS FOR THE CAR TO STOP!!!. THE CAR WAS TOWED TO MY HOME, BY MY INSURANCE COMPANY. UPON EXAMINATION, IT WAS DISCOVERED THAT A ROD WENT THROUGH THE ENGINE BLOCK. THERE WAS OIL EVERYWHERE!! IT WAS ALL OVER MY DRIVEWAY, (ANOTHER NOTE - THIS IS THE FIRST TIME I HAVE EVER SEEN OIL ON MY DRIVEWAY FROM THIS VEHICLE), ALL OVER THE BACK OF MY VEHICLE, AND ALL OVER THE UNDERNEATH OF THE CAR. THE NEXT 24 HOURS WE WORKED ON FINDING A NEW ENGINE. HOWEVER, WHEN I ARRIVED HOME, THERE WAS A LETTER IN THE MAIL . CLAIM NUMBER 1900010 - BERMAN ET AL V. GM. THE CLAIM STATED THAT GM WAS TO COVER ALL EXPENSES FOR REPAIRS WITH A 2.4L ENGINE, EXHIBITING ENGINE OIL CONSUMPTION, DUE TO PISTON RING WEAR. SO THE VEHICLE WAS THEN TAKEN TO A GM DEALER; BECAUSE THE ISSUE WITH THE ROD WAS DETERMINED BY A JAMMED PISTON/LACK OF OIL. AFTER REVIEW, THE DEALER STATED THAT THE PISTON RING DID NOT CAUSE THE ROD TO BREAK. THAT THE REAR MAIN SEAL WENT OUT. IN ONE MINUTE, NO WARNING, THE CAR THAT I HAVE ONLY HAD FOR THREE YEARS AND STILL OWE ON, BLEW! ACCORDING TO MY RESEARCH, THERE WAS A GM SERVICE BULLETIN 14482 IN MARCH 2015 FOR THE EXACT SAME ISSUE. I PURCHASED MY VEHICLE IN FEB OF 2017, CLEARLY NO IDEA. I THINK THIS IS ABSOLUTE BS THAT GM IS NOT HELD ACCOUNTABLE TO REPAIR ALL KNOW ISSUES IN THESE VEHICLES! PEOPLE SPEND THEIR HARD EARNED MONEY AND PUT THEIR FAMILIES IN THEM WITH THE EXPECTATIONS THAT THEY ARE PURCHASING A SOLID, SAFE VEHICLE!

ON A COLD 12 DEGREE DAY ON 1/19/2020 I WAS DRIVING MY 2013 GMC TERRAIN ON A BUSY STATE HIGHWAY DOING THE SPEED LIMIT OF 55 MPH. OUT OF NO WHERE I BEGAN TO SMELL THE ODOR OF BURNING OIL AND SEEN WHITE SMOKE COMING FROM THE REAR OF MY VEHICLE. AS SOON AS I NOTICED IT MY CAR'S GAUGES STARTED COMING ON. THE CHECK ENGINE LIGHT, A WARNING TO FOR "SERVICE STABILITRAK", THEN THE WARNING FOR "ENGINE POWER REDUCED". AT THE MOMENT MY CAR ALL THE SUDDEN SHUT OFF WHILE DRIVING DOWN A MAJOR HIGHWAY! THERE WAS NO POWER STEERING AND IT WAS VERY HARD FOR ME STEER MY CAR INTO THE PARKING LOT OF WALMART AND SAFELY OFF THE ROAD. ONCE IN THE PARKING LOT I GOT OUT OF THE CAR AND CHECKED MY OIL. SMOKE IS ROLLING OUT OF THE DIPSTICK SHAFT. I CHECK MY OIL WEEKLY DUE TO GM'S OIL CONSUMPTION ISSUES WITH THE 2013 GMC TERRAINS AND ON 1/15/2020 THE OIL WAS AT FULL, WAS OF NORMAL COLOR AND CONSISTENCY WHEN I FUELED AND CHECKED IT THAT DAY. SO I WAS SHOCKED TO SEE THAT THERE WAS NO OIL ON MY DIPSTICK AND INSTEAD A MILKY BROWNISH SLUDGE ON IT. I SENT MY FIANCE TO BUY ME 2 QUARTS OF OIL JUST TO GET IT TO THE WALMART SERVICE DEPARTMENT SO THEY COULD LOOK AT IT SINCE I WAS IN THE WALMART PARKING LOT. I ADDED THE OIL DROVE IT 100 YARDS TO THE SERVICE DEPT OF WALMART. THE SERVICE MAN PULLED IT INTO THE GARAGE AND THEN INFORMED ME A FEW MINUTES LATER THAT THE REAR MAIN SEAL BLEW AND OIL WAS FLOWING OUT OF IT. IT WAS NOT DRIVEABLE SO I HAD TO HAVE IT TOWED TO A GM DEALER. THE GM DEALER CALLED ME THIS MORNING 1/21/2020 TO INFORM ME THAT THE REAR MAIN SEAL BLEW DUE TO MOISTURE IN THE INTAKE AND A FROZE THE PCV MODULE AND CAUSED TO MUCH PRESSURE TO BUILD UP AND BLEW THE SEAL. THE DEALER QUOTED THE REPAIRS TO BE $2065.69 AND INFORMED ME THAT THE REPAIRS ARE NOT COVERED UNDER THE GM SERVICE BULLETIN #14882 BECAUSE MY VIN NUMBER IS NOT INCLUDED IN THE SERVICE BULLETIN.

REAR ENGINE SEAL BLEW ACCORDING TO BULLETIN 14882 MARCH 2015 CAUSED BY A FROZEN PCV VALVE. PURCHASED THE VEHICLE USED FROM A GM DEALERSHIP AS A GOOD USED SUV. WHEN REPORTING THE PROBLEM,THEY SAID THERE WAS NO BULLETIN,CHANGED THEIR MIND,BUT SAID VIN DISQUALIFIED IT FOR REPAIRS AND SAID I HAD BAD LUCK VEHICLE IS UNUSABLE AS IT BLOWS OIL THRU THE SEAL WHEN IN OPERATION

MY TERRAIN RAN OUT OF OIL AND HAD NO LEAKING ANYWHERE. FOUND OUT FROM THE DEALER THAT THESE VEHICLES HAVE A HUGE PROBLEM WHERE THEY ARE BURNING OIL INTERNALLY AND NEED THEIR PISTONS AND RINGS REPLACED. HAD TO GO IN EVERY 500 MILES AND HAVE THEM CHECK THE OIL. IT WAS DOWN EVERY TIME I WENT IN AND THEY WOULD HAVE TO ADD OIL. I THOUGHT I WAS STILL UNDER WARRANTY AND COME TO FIND OUT AFTER FINISHING THE OIL CONSUMPTION TESTING THAT I WAS NOT. THE BILL WOULD HAVE BEEN OVER $5000 OF WHICH I AM A SINGLE MOTHER WITH A CAR PAYMENT FOR A CAR THAT IS NOW JUNK. MY CAR EVENTUALLY DIED DUE TO THE OIL PROBLEM AND OTHER COMMON ISSUES KNOWN TO GMC. IT IS NOT FAIR

PURCHASED CAR USED FROM GMC DEALER 88,706 MILES. 1 PREVIOUS OWNER THTA PURCHASED FROM GM DEALER NEW, I PURCHASED EXTRA 100,000 WARRANTY IN ADDITION. I DRIVE ABOUT 10 MILES TOTAL A DAY ABOUT 3 DAYS A WEEK TO WORK, SO I HAVE NOT PUT MANY MILES ON IT. 30 DAYS AFTER PURCHASE WHEN DRIVING HOME FROM WORK GOT TO DRIVEWAY, CAR DUMPED LARGE QUANTITIES OF OIL ON DRIVEWAY. NO WARNING LIGHTS EVER CAME ON TO INDICATE A PROBLEM. DIAGNOSTICS SHOULD HAVE INDICATED PRESSURE BUILD-UP. CAR HAD HESITATED A BIT AT THE LAST STOPLIGHT BEFORE MY HOUSE ON THE WAY HOME BUT NOT BAD AND ONLY ONE TIME. OIL ALL OVER UNDERSIDE OF VEHICLE. TOWED TO DEALER, GM KNOWS OF THE ISSUE BUT MY VIN IS NOT ON "THE LIST" FOR THE "SERVICE ADJUSTMENT" NOT A RECALL BUT IT SHOULD BE.. NOBODY CAN SAY WHY. WILL COVER PART BUT NOT ALL OF THE DAMAGE DESPITE THIS BEING THE RESULT OF A REALLY POOR ENGINE DESIGN THAT IS A "HIGH OIL CONSUMPTION" VEHICLE. IS THIS THE 70S? THAT SHOULD NOT EVEN BE A THING IN 2019. THE OIL SLUDGE IN ENGINE CAUSED THE PCV TO FREEZE UP IN THE COLD TEMPS AND IT BLEW OUT THE REAR MAIN SEAL FOR THE ENGINE. THEY WANT $1300 FROM ME TO FIX AND GM IS COVERING PART OF THE COST. BUT IF IT IS A DESIGN FLAW AND THEY KNEW ABOUT IT, THEY SHOULD HAVE FIXED IT BEFORE THEY SOLD IT. EXTENDED WARRANTY WILL NOT COVER THIS BECAUSE THEY DO NOT INCLUDE THE PCV. LIKELY WILL NOT EVER COVER ANYTHING WITH THE ENGINE SINCE IT IS A DESIGN FLAW AND THOSE ARE BY DEFINITION PRE-EXISTING AND HIGH OIL CONSUMPTION THAT IS NOT COMING OUT ON THE GROUND IS FOULING UP SOMETHING. SO MY FIRST PAYMENT IS NOT EVEN DUE YET AND I ALREADY OWE MONEY TO SOMEONE ELSE AND IT IS SIGNIFICANT MONEY THAT WILL NOT BE EASY TO PAY. IF THIS HAD HAPPENED ON THE HIGHWAY, I WOULD HAVE LOST USE OF THE VEHICLE AT HIGH SPEED AND WOULD LIKELY HAVE CAUSED A CRASH.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 30 MPH, THE ENGINE MADE AN ABNORMAL NOISE AND SMOKE EMITTED FROM THE EXHAUST WITHOUT WARNING. THE ENGINE BEGAN TO STALL AND THE CONTACT PULLED OVER AND ATTEMPTED TO PLACE OIL IN THE VEHICLE; HOWEVER, THE OIL LEAKED OUT. THE VEHICLE WAS TOWED TO STEVEN LUST AUTOMOTIVE (1314 6TH AVE SW, ABERDEEN, SD 57401, (605) 277-4261) WHERE IT WAS DIAGNOSED THAT THE PCV VALVE WAS FAULTY. THE CONTACT STATED THAT THERE WAS AN UNKNOWN MANUFACTURER RECALL THAT WAS PLACED ON HER YEAR, MAKE, AND MODEL VEHICLE; HOWEVER, THE VIN WAS EXCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE MECHANIC THAT THE CONTACT'S VIN WAS NOT INCLUDED IN THE MANUFACTURER RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 61,067.

IN AUGUST, 2019 I HAD THE OIL CHANGED AND WHEN I WEN TO LEAVE THE PARKING LOT AND PUT THE CAR IN REVERSE THE CAR SPUTTERED AND THE ENGINE STALLED. THIS HAPPENED SEVERAL TIMES. I THEN BROUGHT IT TO A DEALERSHIP. THEY REPLACED THE TIMING CHAINS AND ACTUATORS ($1,416.60). TWO DAYS AGO THERE WAS A TICKING SOUND AND THEN WHILE I WAS IN GEAR (DRIVE) WAITING FOR THE GARAGE TO OPEN, THE CAR STARTED TRYING TO "BUCK" FORWARD WHILE I HAD MY FOOT ON THE BRAKE. I CALLED THE DEALERSHIP AND WAS TOLD THAT THIS MODEL WITH LOTS OF MILES (UNDER 70,000) TEND TO BURN OIL. I ADDED A SIGNIFICANT AMOUNT OF OIL (NONE ON DIP STICK) AND NOW THE VEHICLE IS RUNNING FINE. WHY IS THIS CAR BURNING SO MUCH OIL? I HAVE NEVER HAD A CAR BURN OIL AND TO BE TOLD BY A DEALERSHIP AFTER IT WAS SUPPOSEDLY FIXED THAT BURNING OIL IS NORMAL IS DISTURBING AS IS THE UNRELIABILITY OF THE CAR. WILL IT BUCK AGAIN OR DIE AGAIN?

THE CAR STARTED TO "BUCK" AND MAKING A TAP TAP TAP NOISE LIKE A LIFTER TAPPING WHILE DRIVING TO WORK. WHEN I GOT OUT OF THE VEHICLE, SOMETHING SMELLED HOT. CHECKED UNDER THE HOOD AND THERE WAS NOTHING WET OR STEAMING. NO CHECK LIGHTS EVER CAME ON. LATER AT LUNCH, I LEFT AND THE TAPPING NOISE WAS LOUDER AND THE HEAT GAUGE INCREASED FAST. I STOPPED AT A REPAIR SHOP. WHILE I WAITED I CHECKED THE OIL. THERE WASN"T ANY!!! AT ALL. THE DIPSTICK WAS MILKEY. THE OIL FILL CAP WAS WET INSIDE AND MILKEY. UNDERNEATH MY CAR WAS COVERED IN FRESH OIL. IT WAS DETERMINED TO BE A BUSTED REAR MAIN SEAL. 4 QTS OF OIL ADDED SO I COULD GET HOME. MY MECHANIC CONFIRMED THE DIAGNOSIS. HE WAS SHOCKED. HE FOUND GM BULLETIN 14882 ONLINE. WHAT IS DESCRIBED IN THAT VIDEO IS EXACTLY WHAT HAPPENED. WE HAD A SUDDEN HARD FREEZE X 3 DAYS. THE PVS CONNECTION AT THE INTAKE WAS FULL OF WATER. WHEN THAT FROZE, IT BLEW OUT THE SEAL. MY CAR HAS 88,000 MILES ON IT. THERE ARE VIDEOS AFTER VIDEOS ONLINE OF THE SAME ENGINE DOING THIS EXACT SAME THING. I CALLED GM. THE BEST THEY COULD DO IS TELL ME TO REPORT TO YOU.