NHTSA owner reports · September 18, 2026 snapshot.
Electronic Stability Control (esc) complaints
13 reportsClear category filterMileage unknown · Oct 23, 2019
Electrical SystemElectronic Stability Control (esc)Fuel/propulsion System
EMISSION CONTROL HAS WENT OUT TWICE WITHIN 3 MONTHS OF BEING FIXED. CAM SHAFT BOTH SIDES HAD TO BE REPLACED. 4 TIMES WITH 6 MONTHS THE FUEL LIGHT HAS CAME ON STATING THE CAP NEEDS REPAIRED, EVEN THOUGH IT WAS REPLACED. ALTERNATOR, BATTERY HAS BEEN REPLACED OCTOBER 2019, WHILE IN ANOTHER SATE. ENGINE LIGHT HAS BEEN ON SINCE I PU…
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EMISSION CONTROL HAS WENT OUT TWICE WITHIN 3 MONTHS OF BEING FIXED. CAM SHAFT BOTH SIDES HAD TO BE REPLACED. 4 TIMES WITH 6 MONTHS THE FUEL LIGHT HAS CAME ON STATING THE CAP NEEDS REPAIRED, EVEN THOUGH IT WAS REPLACED. ALTERNATOR, BATTERY HAS BEEN REPLACED OCTOBER 2019, WHILE IN ANOTHER SATE. ENGINE LIGHT HAS BEEN ON SINCE I PURCHASED IT IN FEB. 2019. ELECTRICAL SHORTAGE BECAUSE OF PREVIOUS RIGHT SIDE DAMAGE. THROTTLE HAS WENT OUT, WHILE DRIVING 65 ON HIGHWAYS. STABILITY CONTROL STOPPED WORKING. CRANKSHAFT WAS REPLACED. EXHAUST LEAK. BODY CONTROL SHORT, JERKING WHILE DRIVING, TIMING WARNING
NHTSA ODI #11270354
145,000 miles · Aug 22, 2019
Electrical SystemElectronic Stability Control (esc)
TAKATA RECALL MY CAR HAS BEEN THROWING A ENGINE POWER REDUCED AND SERVICE STABIL TRAK LIGHT. I HAVE HAD IT IN THE SHOP FIVE TIMES NOW, AFTER REPLACING A COOLANT SENSOR WHICH IS A CODE IT THROUGH, IT HAS THROWN THREE PEDAL SENSORS, AFTER REPLACING IT THE FIRST TIME THE MECHANIC PLACE TOLD ME THE PEDAL WAS BAD, SENT IT BACK REPL…
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TAKATA RECALL MY CAR HAS BEEN THROWING A ENGINE POWER REDUCED AND SERVICE STABIL TRAK LIGHT. I HAVE HAD IT IN THE SHOP FIVE TIMES NOW, AFTER REPLACING A COOLANT SENSOR WHICH IS A CODE IT THROUGH, IT HAS THROWN THREE PEDAL SENSORS, AFTER REPLACING IT THE FIRST TIME THE MECHANIC PLACE TOLD ME THE PEDAL WAS BAD, SENT IT BACK REPLACED IT AGAIN AND THE LIGHT CAME BACK ON. THIS HAS BEEN GOING ON SINCE THE BEGINNING OF MAY AND STILL NOT RESOLVED. I HAVE READ SEVERAL OTHER PEOPLE POST ABOUT THIS ON THEIR TERRAINS.
NHTSA ODI #11245895
41,000 miles · Jul 3, 2019
Electronic Stability Control (esc)Unknown Or OtherVehicle Speed Control
SEVERAL TIMES IN 3 YEARS, THE DEALERSHIP CAN NOT DUPLICATE THE PROBLEM LOSS OF POWER STARTS RUNNING SLOW, WONT GO OVER 20 MPH, CHECK STABILITY LIGHT COMES ON, CHECK ENGINE LIGHT STARTS BLINKING, ACTS LIKE MISFIRE OR NO FUEL IN VEHICLE, STARTS ANYWHERE AT ANY TIME, VERY UNSAFE AND SCARY. AT LEAST TAKEN TO A CERTIFIED DEALERSHIP …
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SEVERAL TIMES IN 3 YEARS, THE DEALERSHIP CAN NOT DUPLICATE THE PROBLEM LOSS OF POWER STARTS RUNNING SLOW, WONT GO OVER 20 MPH, CHECK STABILITY LIGHT COMES ON, CHECK ENGINE LIGHT STARTS BLINKING, ACTS LIKE MISFIRE OR NO FUEL IN VEHICLE, STARTS ANYWHERE AT ANY TIME, VERY UNSAFE AND SCARY. AT LEAST TAKEN TO A CERTIFIED DEALERSHIP 7 OR 8 TIMES AND EVERY TIME THEY DO SOMETHING DIFFERANT , YET THE PROBLEM PERSISTS! THE VEHICLE CAN BE STATIONARY AT RED LIGHT AND BIG OR WHILE DRIVING GOING 45 OR 65 AND DROP TO 20 MPH AND NOT WANT TO GO, I PUSH THE GAS PADDLE TO FLOOR AND IT DOES NOTHING. THIS HAS BEEN INTERMEDIATE AND A PROBLEM SINCE MONTH 3 OF BUYING MY VEHICLE. THIS IS NOT SAFE AND THE DEALERSHIP HAS BASICALLY GIVIN UP ON ME AND MY VEHICLE.
NHTSA ODI #11229167
85,000 miles · May 22, 2018
Electronic Stability Control (esc)Engine
MY 2012 GMC TERRAIN 2.4L IS HAVING AN ISSUE WITH EXCESSIVE OIL CONSUMPTION. I AM CONSTANTLY HAVING TO CHECK MY OIL AND IT GETS TO 1 QT OR MORE LOW BETWEEN MY 5K OIL CHANGES. I'VE SEEN MULTIPLE COMPLAINTS WITH THIS. BECAUSE OF THIS I HAVE A CHECK ENGINE LIGHT ON INDICATING MY CATALYTIC CONVERTER MAY BE BAD. IVE HAD THE CAR FOR AB…
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MY 2012 GMC TERRAIN 2.4L IS HAVING AN ISSUE WITH EXCESSIVE OIL CONSUMPTION. I AM CONSTANTLY HAVING TO CHECK MY OIL AND IT GETS TO 1 QT OR MORE LOW BETWEEN MY 5K OIL CHANGES. I'VE SEEN MULTIPLE COMPLAINTS WITH THIS. BECAUSE OF THIS I HAVE A CHECK ENGINE LIGHT ON INDICATING MY CATALYTIC CONVERTER MAY BE BAD. IVE HAD THE CAR FOR ABOUT THREE YEARS. IT SHOULDN'T NEED THE CATALYTIC CONVERTER ALREADY. MY CAR IS DUE FOR SMOG NEXT MONTH AND I'VE AKREADY HAD TO REPMACE THE INTAKE AND EXHAUST SENSORS ON THE ENGINE BECAUSE OF THE OIL ISSUE. THIS HAPPENS WHILE CAR IS IN MOTION BEING DRIVEN. IT IS EATING UP OIL.
NHTSA ODI #11097220
Mileage unknown · Mar 4, 2018
Air BagsElectronic Stability Control (esc)
I EXPERIENCING PROBLEMS WITH MY GMC TERRAIN. I HAVE CONTACTED MY LOCAL DEALER (DORAL GMC, IN MIAMI, FL) ON MULTIPLE OCCASIONS WITH NO RESPONSE. I HAVE SUBMITTED A WRITTEN COMPLAINT TO GMC ON APRIL 10TH, 2012 AND NEVER RECEIVED A REPLY. I'VE EXPERIENCED CONTINUOUS CAR PROBLEMS SINCE THE PURCHASE OF MY VEHICLE. WITHIN THE FIRST 3 …
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I EXPERIENCING PROBLEMS WITH MY GMC TERRAIN. I HAVE CONTACTED MY LOCAL DEALER (DORAL GMC, IN MIAMI, FL) ON MULTIPLE OCCASIONS WITH NO RESPONSE. I HAVE SUBMITTED A WRITTEN COMPLAINT TO GMC ON APRIL 10TH, 2012 AND NEVER RECEIVED A REPLY. I'VE EXPERIENCED CONTINUOUS CAR PROBLEMS SINCE THE PURCHASE OF MY VEHICLE. WITHIN THE FIRST 3 MONTHS OF PURCHASE MY CAR HAD ALREADY BEEN KEPT AT THE DEALER FOR 30 DAYS ON 2 SEPARATE OCCASIONS. VEHICLE PROBLEMS WERE, FOR EXAMPLE; THE AIRBAG SERVICE LIGHT TURNED ON, CAR TURNED OFF WHILE DRIVING ON A HIGHWAY, THIS ISSUE WAS TAKEN CARE OF BUT RETURNED SEVERAL TIMES TO HAVE IT CORRECTED AS IT KEPT HAPPENING. THE VEHICLE ALSO EXPERIENCED TRANSMISSION ISSUES, THE CHECK ENGINE LIGHT ALSO KEPT TURNING ON AND SERVICE DEPARTMENT COULDN'T FIGURE ANYTHING OUT WITH MY VEHICLE.THIS WAS MY FIRST GMC PURCHASE AND IT HAS BEEN MY ABSOLUTE WORST EXPERIENCE WITH ANY AMERICAN CAR COMPANY. THE LATEST ISSUE SINCE DECEMBER OF 2017 HAS BEEN THE AIRBAG SERVICE LIGHT ONCE AGAIN AND THE STABILITY TRACK LIGHT. I TOOK THE VEHICLE IN FOR SERVICE ONCE AGAIN AND I WAS CHARGED FOR DIAGNOSTIC SERVICE SO THAT THE ISSUE COULD BE FOUND FOR EACH ISSUE AND WAS TOLD I WOULD HAVE TO PAY $135.00 PER ISSUE. I ONLY PAID FOR THE AIRBAG ISSUE SINCE IT SEEMED TO BE THE MOST DANGEROUS ONE AND WAS TOLD BY SERVICE DEPARTMENT THAT THE MODULE KIT NEEDED TO BE REPLACED. THIS NEW CHARGE WAS $ 823.90 THAT I HAD TO PAY OUT OF POCKET. THIS ISSUE SEEMS TO BE A FACTORY ONE AND I WOULD LIKE TO BE REIMBURSED SINCE THIS IS A SAFETY FEATURE THAT SHOULD NOT HAVE HAPPENED. I'VE NEVER HAD AN ACCIDENT AND HAVE KEPT IT SERVICED AND WELL MAINTAINED AT THE DEALER THROUGH OUT ALL THE RECALLS AND SERVICE PROBLEMS. THE REASON I PAID FOR THIS SERVICE WAS MAINLY FOR THE SAFETY OF MY FAMILY BUT ONCE AGAIN, IT'S AN INCONVENIENCE.
NHTSA ODI #11076161
87,000 miles · Feb 20, 2018
Electrical SystemElectronic Stability Control (esc)Power Train
WHILE DRIVING THE VEHICLE, I EXPERIENCED STRONG KNOCKING VIBRATIONS AND SOUNDS SEEMINGLY COMING THROUGH THE FLOORBOARD. AS I CONTINUED DRIVING FOR ABOUT 5 MILES TRYING TO GET HOME, THE KNOCKING BECAME MORE PRONOUNCED AND MY STEERING WAS AFFECTED. I ALSO BEGAN NOTICING AN EXTREMELY STRONG ODOR NECESSITATING LOWERING WINDOWS TO B…
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WHILE DRIVING THE VEHICLE, I EXPERIENCED STRONG KNOCKING VIBRATIONS AND SOUNDS SEEMINGLY COMING THROUGH THE FLOORBOARD. AS I CONTINUED DRIVING FOR ABOUT 5 MILES TRYING TO GET HOME, THE KNOCKING BECAME MORE PRONOUNCED AND MY STEERING WAS AFFECTED. I ALSO BEGAN NOTICING AN EXTREMELY STRONG ODOR NECESSITATING LOWERING WINDOWS TO BREATHE. I NOTIFIED MY DEALERSHIP AND TOOK THE VEHICLE IN FOR DIAGNOSIS THE VERY NEXT MORNING WITHOUT DRIVING IT AFTER ARRIVING TO MY GARAGE. I WAS TOLD THE AWD HAD COMPLETELY DETERIORATED. MY CONCERN WAS THAT I NEVER RECEIVED ANY DASHBOARD NOTIFICATION OF THE PROBLEM, NOT DID MY ONSTAR DIAGNOSIS INDICATE A PROBLEM. I HAVE BEEN QUITE DISTURBED THAT THE VEHICLE BECAME DISABLED BEFORE I WAS AWARE OF ANY PROBLEM. I HAVE TAKEN MY VEHICLE IN FOR REGULAR MAINTENANCE AT MY GMC DEALERSHIP AND WOULD LIKE AN EXPLANATION REGARDING THE FAILURE TO IDENTIFY THIS PROBLEM THROUGH THE REGULAR MAINTENANCE CHECKS. I AM SINGLE SENIOR WOMAN WHO HAS NO BACKUP VEHICLE AND AM QUITE CONCERNED ABOUT MY SAFETY ON THE HIGHWAY AND THIS ISSUE HAS CAUSED ME TO HAVE SERIOUS SAFETY CONCERNS. I DROVE THE CAR TO THE DEALERSHIP TO CHECK ON THE PROBLEM ON FRIDAY, FEBRUARY 16, 2018. I CALLED THE GMC COMPLAINT CENTER TO CHECK ON POSSIBLE RECALLS OR ANY REMAINING WARRANTIES THAT MIGHT APPLY AND I WAS TOLD THE CENTER WAS ASSIGNING A SR. ADVISOR TO CONTACT THE LOCAL GMC DEALERSHIP THAT STILL HAS MY CAR AND THE ADVISOR WAS TOLD THE DEALERSHIP NEEDED MORE TIME TO DIAGNOSE AND ASSESS THE CAUSE OF THE PROBLEM.I HAVE HAD TO RENT A VEHICLE SINCE IT MAY BE ANOTHER 2-3 DAYS BEFORE I EVEN GET A RESPONSE REGARDING THE NATURE AND COST OF THE REPAIRS. I WAS ORIGINALLY TOLD THE ENTIRE AWD SYSTEM HAD TO BE REPLACED AT A COST OF $1500--$2000. I QUESTIONED THE REASON FOR THE EXTREME MALFUNCTION WITHOUT ANY WARNING NOTICES APPEARING...MAIN REASON FOR MY COMPLAINT AND CONCERN.
NHTSA ODI #11073770
63,575 miles · Jun 24, 2017
Electrical SystemElectronic Stability Control (esc)
MY 2012 GMC TERRAIN HAS BEEN STALLING FOR A FEW DAYS NOW THE STABILLTRACK SENSOR WAS REPLACED THIS YEAR THE ENGINE LIGHT COMES ON AND OFF. AND MY RADIO SOMETIMES CUTS OFF ON IT'S OWN BUT NOW MY KEY KEEPS GETTING STUCK IN THE IGNITION SWITCH AND THE CAR KEEPS STALLING BUT WHEN I GET A JUMP IT STARTS WITH NO PROBLEM BUT ONCE IT ST…
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MY 2012 GMC TERRAIN HAS BEEN STALLING FOR A FEW DAYS NOW THE STABILLTRACK SENSOR WAS REPLACED THIS YEAR THE ENGINE LIGHT COMES ON AND OFF. AND MY RADIO SOMETIMES CUTS OFF ON IT'S OWN BUT NOW MY KEY KEEPS GETTING STUCK IN THE IGNITION SWITCH AND THE CAR KEEPS STALLING BUT WHEN I GET A JUMP IT STARTS WITH NO PROBLEM BUT ONCE IT STALLED WHEN I WAS DRIVING THANK GOD I WAS A FEW BLOCKS FROM HOME . THEN WHEN I TRY TO START AGAIN IT WON'T START. IT'S ONLY 5YRS. OLD I'VE READ MANY COMPLAINTS ABOUT THIS MODLE. I THINK I BOUGHT A LEMON 😕
NHTSA ODI #11000981
45,000 miles · Mar 8, 2016
Electronic Stability Control (esc)Vehicle Speed Control
SUMMARY: I HAD TO DECIDE TO BRAKE OR SHOOT THROUGH A YELLOW LIGHT, GOING ABOUT 35 MPH, I BRAKED! ALL OF A SUDDEN I HEARD A CLUNK AND THEN ALARM DING FROM THE DASH AS WELL AS MESSAGE "SERVICE STABILTRAK" THEN "REDUCED ENGINE POWER". I WAS UNABLE TO GO ANY FASTER THAN 25MPH. I DROVE IN THIS MODE FOR ABOUT 2 MILES TAKING THE BACK …
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SUMMARY: I HAD TO DECIDE TO BRAKE OR SHOOT THROUGH A YELLOW LIGHT, GOING ABOUT 35 MPH, I BRAKED! ALL OF A SUDDEN I HEARD A CLUNK AND THEN ALARM DING FROM THE DASH AS WELL AS MESSAGE "SERVICE STABILTRAK" THEN "REDUCED ENGINE POWER". I WAS UNABLE TO GO ANY FASTER THAN 25MPH. I DROVE IN THIS MODE FOR ABOUT 2 MILES TAKING THE BACK STREETS TO MY DESTINATION. AT DESTINATION SHUT VEHICLE OFF TO SEE IF THIS WOULD RESET SOMETHING, IT DID! IT WAS SUPER SCARY. SO NOW TERRIFIED TO BRAKE HARD.
NHTSA ODI #10845653
58,940 miles · Mar 6, 2016
Electronic Stability Control (esc)
MY CHECK ENGINE LIGHT CAME ON ABOUT A MONTH AGO AND WAS SERVICED FOR A PROBLEM WITH THE CAMSHAFT. AFTER GETTING MY GMC TERRAIN BACK I NOTICED THAT ON OCCASION THE RPM WOULD SHOOT UP WHILE DRIVING AND THEN CRASH BACK DOWN CAUSING ALMOST A JERKING MOTION (IT HAS HAPPENED IN ALL TYPES OF SCENARIOS I.E. WHILE DRIVING ON THE HIGHWAY,…
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MY CHECK ENGINE LIGHT CAME ON ABOUT A MONTH AGO AND WAS SERVICED FOR A PROBLEM WITH THE CAMSHAFT. AFTER GETTING MY GMC TERRAIN BACK I NOTICED THAT ON OCCASION THE RPM WOULD SHOOT UP WHILE DRIVING AND THEN CRASH BACK DOWN CAUSING ALMOST A JERKING MOTION (IT HAS HAPPENED IN ALL TYPES OF SCENARIOS I.E. WHILE DRIVING ON THE HIGHWAY, BACK ROADS (ALL WHILE AT A STEADY SPEED) AND THEN FINALLY YESTERDAY 3/5/2016 WHILE BREAKING AS I APPROACHED A STOP SIGN.) NOW THIS MORNING (3/6/2016) I WENT OUT TO START MY CAR AND IMMEDIATELY AFTER IT TURNED OVER THE ENGINE WAS MAKING A VERY LOUD NOISE THAT I CAN ONLY DESCRIBE AS THE SOUND OF AN AIRPLANE ENGINE WITH A LIGHT KNOCKING SOUND. I STOOD THERE UNSURE OF WHAT TO DO AND THE CAR JUST TURNED OFF. I WENT INSIDE, GOT MY HUSBAND, STARTED IT AGAIN THIS TIME WITHOUT THE NOISE, BUT THE DASHBOARD WAS FILLED WITH LIGHTS ON- CHECK ENGINE, TRACTION CONTROL, AND A WARNING SERVICE STABILITRACK. I LET IT RUN FOR ABOUT 5 MINUTES, TURNED IT OFF, AND RESTARTED IT. THE CHECK ENGINE LIGHT IS NOW OFF, BUT THE TRACTION CONTROL AND STABILITRAK WARNING REMAINED ON. I DECIDED TO TRY TO DRIVE THE CAR AROUND THE BLOCK TO CHECK IT OUT AS OF COURSE IT'S SUNDAY AND I CAN'T GET IN TOUCH WITH THE SERVICE DEPARTMENT AND ALSO BECAUSE I AM THE PRIMARY DRIVER OF TWO CHILDREN UNDER 10. I BACKED OUT OF THE DRIVEWAY, AND WENT INTO DRIVE AND THE CAR STALLED AGAIN. I GOT IT STARTED AND GOT HALFWAY BACK UP MY DRIVEWAY BEFORE IT STALLED AGAIN. TRUTHFULLY, I AM SCARED TO EVEN TRY TO DRIVE IT NOW, AND IF I AM BEING HONEST I DON'T THINK THAT THE CAR WILL MAKE IT TO THE DEALERSHIP (1HR. AWAY BY HIGHWAY) WITHOUT STALLING. I'VE NOTICED OTHERS WITH SIMILAR COMPLAINTS ON GM/CHEVY ALL MAKES AND MODELS, AND DON'T UNDERSTAND WHY THIS ISSUE IS NOT BEING RESOLVED. WHAT ARE THEY WAITING FOR- A FAMILY OF 4 DRIVING ON A HIGHWAY CAUSING AN ACCIDENT BECAUSE THEIR CAR STALLED? DEATH?
NHTSA ODI #10840110
Mileage unknown · Mar 1, 2016
Electrical SystemElectronic Stability Control (esc)Engine
I HAVE HAD ISSUES WITH THIS VEHICLE EVER SINCE ITS PURCHASE 01/2015. I TOOK THE VEHICLE IN FOR SERVICE AND WAS TOLD THE SERVICE CONTRACT WOULD NOT COVER MY ISSUE AND THAT THE ISSUE WAS CAUSED BY LACK OF MAINTENANCE, WHICH IS NOT THE CASE AS I MAINTAIN THE OIL IN THIS VEHICLE AND EVEN HAD TO PURCHASE A NEW BATTERY FOR THE VEHICLE…
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I HAVE HAD ISSUES WITH THIS VEHICLE EVER SINCE ITS PURCHASE 01/2015. I TOOK THE VEHICLE IN FOR SERVICE AND WAS TOLD THE SERVICE CONTRACT WOULD NOT COVER MY ISSUE AND THAT THE ISSUE WAS CAUSED BY LACK OF MAINTENANCE, WHICH IS NOT THE CASE AS I MAINTAIN THE OIL IN THIS VEHICLE AND EVEN HAD TO PURCHASE A NEW BATTERY FOR THE VEHICLE RECENTLY.THIS CAR'S ENGINE REPEATEDLY STOPS, ESPECIALLY WHEN APPROACHING A RED LIGHT OR STOP SIGN OR AT THE MOMENT OF ACCELERATION. I HAVE HAD TO AVOID MANY ACCIDENTS DUE TO PEOPLE DRIVING UP ON ME BECAUSE I SHOULD HAVE BEEN ACCELERATING AT THE TIME BUT MY CAR TURNED OFF. THE BATTERY WOULD DIE ON THIS CAR ON A WEEKLY BASIS WHICH CAUSED ME TO PURCHASE A BATTERY AND THERE IS STILL NO PROGRESS IN THE VEHICLE. THE MOTOR KNOCKS BADLY UPON STARTUP, ESPECIALLY IN THE MORNINGS. THE ENGINE IS VERY WEAK AFTER AN INDEPENDENT DIAGNOSTIC CHECK. AND JUST LAST WEEK, AS I WAS DRIVING ON THE HIGHWAY AT NORMAL SPEEDS, THE MUFFLER SHIELD BROKE, FELL, AND BEGAN SCRAPING AGAINST THE HIGHWAY. THERE ARE ELECTRICAL ISSUES AS WELL AS THE LIGHTING IN THE CAR GETS DIM WHEN WE ARE IN THE DARK BUT BRIGHT WHEN THE SUN IS OUT. ALSO, THE SEATBELT FOR THE PASSENGER'S SIDE CONSTANTLY RINGS SENDING A NOTIFICATION THAT THE SEATBELT NEEDS TO BE LATCHED, EVEN WHEN NO ONE ELSE OR NOTHING ELSE IS IN THAT SEAT. I FEAR THAT ONE DAY I MAY NEED THAT AIR BAG AND IT MIGHT NOT WORK BECAUSE THE SEATBELT APPEARS TO BE FAULTY. ALSO, ANOTHER ISSUE, WHICH IS NOT NECESSARILY A SAFETY ISSUE, BUT AN EXTREME NUISANCE AND ALSO MAYBE AN ELECTRICAL ISSUE IS THE CAR RADIO AND VOLUME WILL FREEZE AT ANY GIVEN MOMENT AND THE CAR HAS TO BE STOPPED AND IDLE FOR A PERIOD OF TIME BEFORE THE RADIO IS ACTIVE AND ABLE TO TURN CHANNELS AGAIN. THE SAFETY ISSUES FOR THIS CAR ARE REAL AND I AM IN FEAR THAT I WILL GET HIT FROM BEHIND DUE TO THE FAULTY ENGINE.
NHTSA ODI #10839142
Official recalls
4Mar 8, 2022
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: The bright reflection may cause a glare for other drivers, reducing their visibility and increasing the risk of a crash.
Remedy: Dealers will install headlamp appliques, free of charge. Owner notification letters were mailed September 8, 2022. Owners may contact GMC customer service at 1-800-462-8782. GM's number for this recall is N222363740.
Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Oct 19, 2011
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES, MANUFACTURED FROM JULY 18, 2011, THROUGH SEPTEMBER 6, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 138, "TIRE PRESSURE MONITORING SYSTEM" (TPMS). THE TIRE PRESSURE MONITORING SYSTEM IS DESIGNED TO ILLUMINATE THE TIRE PRESSURE WARNING LIGHT WHEN THE PRESSURE IN A TIRE IS 25% BELOW THE RECOMMENDED COLD TIRE PRESSURE. ON THESE VEHICLES, THE LIGHT WILL NOT ILLUMINATE UNTIL THE TIRE PRESSURE IS MORE THAN 25% BELOW THE RECOMMENDED COLD TIRE PRESSURE.
Consequence & remedy
Consequence: UNDERINFLATED TIRES CAN RESULT IN TIRE OVERLOADING AND OVERHEATING, WHICH COULD LEAD TO A BLOWOUT AND POSSIBLE CRASH. THE RESULTING CRASH COULD CAUSE SERIOUS INJURY. UNDERINFLATED TIRES CAN ALSO RESULT IN PREMATURE OR IRREGULAR WEAR, POOR HANDLING, AND POOR FUEL ECONOMY.
Remedy: GM DEALERS WILL UPDATE THE BODY CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 9, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438 AND GMC AT 1-866-996-9463.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3PE20009 · Momentary Increased Steering Effort
Opened Jun 1, 2020 · Closed Jun 3, 2022
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Additional source detail variants (2)
Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Steering
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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