IllustrationTL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SHUT DOWN AND THE REDUCED ENGINE POWER INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
2011 GMC Terrain
Owner reports · Recalls · Investigations
More warning signs than most Terrain years
Owner complaints for the 2011 GMC Terrain are substantially higher than the model-year median of 182.
About this comparison →How this year compares
Owner complaints by model year
Compare all Terrain years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
570–25K
2725–50K
5150–75K
6675–100K
76100–150K
19150K+
296 reports with mileage · 90 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 178 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 76 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
11 crash reports8 fire reports13 injury reports
What owners actually said
386 reports"EXCESSIVE OIL CONSUMPTION" AFTER HAVING THE OIL CONSUMPTION TESTS PERFORMED ON MY TRUCK IT WAS DISCOVERED THAT MY VEHICLE NEEDED THE RINGS AND PISTONS REPLACED, THEREFORE, ON JANUARY 18TH, 2016 MY TRUCK WENT INTO ROGERS CHEVROLET (NOW KNOWN AS MICHAEL BATES) TO HAVE THIS DONE, UNDER THE SPECIAL WARRANTY KNOWN AS EXCESSIVE OIL C…
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"EXCESSIVE OIL CONSUMPTION" AFTER HAVING THE OIL CONSUMPTION TESTS PERFORMED ON MY TRUCK IT WAS DISCOVERED THAT MY VEHICLE NEEDED THE RINGS AND PISTONS REPLACED, THEREFORE, ON JANUARY 18TH, 2016 MY TRUCK WENT INTO ROGERS CHEVROLET (NOW KNOWN AS MICHAEL BATES) TO HAVE THIS DONE, UNDER THE SPECIAL WARRANTY KNOWN AS EXCESSIVE OIL CONSUMPTION. I RECEIVED MY TRUCK BACK ON JANUARY 25TH, 2016 AFTER BEING TOLD IT WAS FIXED. ONCE MY FREE OIL CHANGES WERE UP IN MARCH OF 2016, I EITHER TOOK MY TRUCK FOR OIL CHANGES OR MY UNCLE, GRANDFATHER OR MYSELF CONDUCTED THE OIL CHANGES (YOU WILL SEE THE RECEIPTS ON THIS). AFTER SOME TIME I STARTED TO USE OIL AGAIN, MORE THAN NORMAL. WHEN I INQUIRED WITH ROGERS CHEVROLET I WAS TOLD THAT MY TRUCK SHOULD BE FINE BECAUSE THEY ALREADY REPLACED THE PISTONS AND RINGS AND THAT MY ENGINE IS JUST GOING TO BURN OIL BECAUSE THE WAY GM BUILT THE MOTOR AND TO KEEP EXTRA OIL ON HAND. WELL ON 01/30/2019 I WAS ON THE HIGHWAY DOING AROUND 75MPH WHEN MY ENGINE FAILED. I ALMOST WAS IN AN ACCIDENT ON THE 3 LANE HIGHWAY! I WAS ADVISED TO HAVE IT TOWED TO A NEARBY DEALER IN WHICH I DID. I WAS INFORMED THAT THE PISTONS BLEW THROUGH THE BOTTOM OF THE MOTOR, AND THEN I WAS ADVISED TO PROVIDE RECEIPTS IN WHICH I DID, AND NOW I AM BEING TOLD THE SPECIAL WARRANTY IS EXPIRED IN WHICH IT IS NOT I AM ONLY AT 109,000 MILES AND IT WAS LAST SERVICED FOR THIS SPECIAL WARRANTY IN 2016, THEREFORE, IT SHOULD BE COVERED UNTIL THE 120,000 MILES LIKE INDICATED ON THE WARRANTY BULLETIN. THIS ISSUE IS VERY DANGEROUS AND FATALITIES ARE GOING TO HAPPEN IF THIS DOESN'T GET ADDRESSED AND FIXED PROPERLY. THE MAINTENANCE ON MY TRUCK IS EXCELLENT, I TOOK VERY GOOD CARE OF IT, AND I HAVE THE RECEIPTS TO PROVE IT, HOWEVER, I DID SOME RESEARCH AFTER THIS HAPPENED TO ME AND I WAS INFORMED THAT THERE MUST BE A PROBLEM WITH THE BLOCK/HEADS IN THE MOTOR FOR IT TO DO THIS AND GM HAS TO KNOW THIS!
'EXCESSIVE OIL CONSUMPTION' GMC WILL NOT HONOR THEIR RECALL. I RECEIVED A LETTER IN AUGUST OF 2015 SAYING TO BRING MY VEHICLE IN IF MY CAR WAS EFFECTED AS LONG AS IT WAS IN THE 7 YEARS 6 MONTHS AND LESS THAN 120K MILES.IN AUGUST 2016 I STARTED TO SMELL OIL BURNING IN MY CAR AND BLACK OIL LEAKING OUT OF THE ENGINE. AFTER MY RESEA…
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'EXCESSIVE OIL CONSUMPTION' GMC WILL NOT HONOR THEIR RECALL. I RECEIVED A LETTER IN AUGUST OF 2015 SAYING TO BRING MY VEHICLE IN IF MY CAR WAS EFFECTED AS LONG AS IT WAS IN THE 7 YEARS 6 MONTHS AND LESS THAN 120K MILES.IN AUGUST 2016 I STARTED TO SMELL OIL BURNING IN MY CAR AND BLACK OIL LEAKING OUT OF THE ENGINE. AFTER MY RESEARCH THIS WAS THE BEGINNING STAGES OF THIS RECALL. I CALLED, GMC JAMES RIVARD AND MENTIONED THIS RECALL ASKING THEM TO FIX IT. THERE WAS ONLY AT 98K MILES AND IT HAD BEEN LESS THAN 7 YEARS. THEY LATER SAID THEY HAD TO REPLACE A CAP THAT WORE OUT, BUT CHARGED ME 129. I REALIZED THEY HAD TOOK ADVANTAGE OF ME BY CHARGING ME SIMPLY FOR CLEANING UP THE OIL AND PUTTING MORE IN. NOTHING ON THE RECIEPT MENTIONS A REPLACEMENT CAP. THROUGH THE YEARS MY HUSBAND AND I STARTED TO NOTICED MORE ISSUES, STABILTRAK WARNINGS, LOW ACCELERATION, OIL CHANGES NOT LASTING MORE THEN 2.5 TO 3 MONTHS. WE CALLED IN AUGUST 2018 AND WAS TOLD I COULD BRING IT IN, BUT WOULD HAVE TO PAY THE 125 IF THEY DECIDED IT WAS NOT THE RECALL. THIS WAS THE ISSUE PREVIOUSLY! SINCE WE'VE PAID OFF THE CAR IN SEPTEMBER 2018, WE HAVE EXPERIENCED THE CAR STOPPING IN WHILE IN DRIVE WHEN PRESSING THE BREAK, 'LOW ENGINE POWER' WARNINGS, ALONG WITH THE STABILTRAK WARNINGS, AND FREQUENTLY WANTS TO STOP WHEN MAKING HARD LEFT OR RIGHT TURNS ON STREETS. WE TOOK TO A LOCAL MECHANIC LAST WEEK AND WAS INFORMED THE CARS OIL WAS COMPLETELY (GONE FOR THE 3RD TIME, THE OIL LIFE IN MY CAR WAS AT 27%). WITH SEVERAL OTHERS, THEY INFORMED THIS COULD BE DUE TO PISTON RINGS BEING WORN OUT. I IMMEDIATELY RECALLED THE INCIDENT IN 2016 AND CALLED THE GMC RECALL CENTER. THEY REFUSED TO MAKE THE DEALER HONOR THIS RECALL, SINCE IT EXPIRED IN SEPTEMBER 2018... COINCIDENTALLY WHEN I PAID OFF MY CAR. I WISH THEY WOULD HAVE TAKEN CARE OF THIS ISSUE WHEN I ASKED! I HAVE TOTALLY LOST TRUST IN THE GMC BRAND.
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT MENTIONED THAT THE CATALYTIC CONVERTERS WERE ERODED AND HAD TO BE REPLACED IN THIS VEHICLE AND ANOTHER TERRAIN VEHICLE SHE OWNED. THE MANUFACTURER ACKNOWLEDGED THE FAILURE, BUT WOULD NOT COVER THE REPAIR COSTS. HILEY BUICK GMC OF FORT WORTH (3535 W LOOP 820 S, FORT WORTH, TX 7…
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TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT MENTIONED THAT THE CATALYTIC CONVERTERS WERE ERODED AND HAD TO BE REPLACED IN THIS VEHICLE AND ANOTHER TERRAIN VEHICLE SHE OWNED. THE MANUFACTURER ACKNOWLEDGED THE FAILURE, BUT WOULD NOT COVER THE REPAIR COSTS. HILEY BUICK GMC OF FORT WORTH (3535 W LOOP 820 S, FORT WORTH, TX 76116, (682) 503-2821) WAS CONTACTED AND ALSO WOULD NOT COVER THE REPAIR COSTS. THE MANUFACTURER ALSO STATED THAT THE CONTACT WOULD NOT BE REIMBURSED IF THE VEHICLE WERE REPAIRED BY A NON-GMC DEALER. THE REPAIRS WERE COMPLETED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 89,585.
ABS LIGHT IS ON EVEN AFTER FIXING THE SUPPOSED PROBLEM. SYSTEM STABILITRAK CONSTANTLY ON. EXCESSIVE USE OF OIL. 2 TO 3 QUARTZ EVERY 2 WEEKS. REDUCED ENGINE POWER COMES UP ON DASH AND NO MATTER HOW FAST I AM GOING (15 MPH OR 80 MPH ON A HIGHWAY) IT DOESNT MATTER MY CAR WILL SLOW DOWN OR JUST SHUT OFF. ALSO HAPPENS WHEN I HAVE TO …
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ABS LIGHT IS ON EVEN AFTER FIXING THE SUPPOSED PROBLEM. SYSTEM STABILITRAK CONSTANTLY ON. EXCESSIVE USE OF OIL. 2 TO 3 QUARTZ EVERY 2 WEEKS. REDUCED ENGINE POWER COMES UP ON DASH AND NO MATTER HOW FAST I AM GOING (15 MPH OR 80 MPH ON A HIGHWAY) IT DOESNT MATTER MY CAR WILL SLOW DOWN OR JUST SHUT OFF. ALSO HAPPENS WHEN I HAVE TO HIT BRAKED HARD, SLOW DOWN OR ACCELERATE FROM A STOPPED POSITION. I AM ALSO USING A LOT OF GAS.
THE CAR WAS TAKEN INTO STEVEN LUST AUTOMOTIVE AND WE WERE TOLD THAT A TRANSFER SEAL NEEDED TO BE REPLACED AND THAT GMC WAS AWARE OF THE ISSUE BUT WOULD ONLY WARRANTY THE ISSUE IF THE CAR WAS PRODUCED IN A CERTAIN FACTORY. SAME YEAR SAME MODEL ALL HAVING SAME ISSUE BUT PRODUCED IN A DIFFERENT PLANT. NOW THE STABILILTRAC WARNING…
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THE CAR WAS TAKEN INTO STEVEN LUST AUTOMOTIVE AND WE WERE TOLD THAT A TRANSFER SEAL NEEDED TO BE REPLACED AND THAT GMC WAS AWARE OF THE ISSUE BUT WOULD ONLY WARRANTY THE ISSUE IF THE CAR WAS PRODUCED IN A CERTAIN FACTORY. SAME YEAR SAME MODEL ALL HAVING SAME ISSUE BUT PRODUCED IN A DIFFERENT PLANT. NOW THE STABILILTRAC WARNING COMES ON AND FROM RESEARCH ON THE WEB THIS IS A COMMON ISSUE THAT THEY ARE AWARE OF ALSO BUT REFUSE TO FIX. THIS CAR ONLY HAS 66000 MILES ON IT. WE ALSO CONTACTED GMC AND THEY TOLD US THAT THEY ARE AWARE OF THE PROBLEM BUT WILL NOT WARRANTY IT UNLESS IS WAS PRODUCED AT A CERTAIN FACTORY. WHEN THE STABILITRAC WARNING WAS NOTED I WAS DRIVING DOWN THE HIGHWAY AND THE ENGINE JUST SHUT DOWN. I DO BELIEVE THIS ISSUE IS DUE TO THE EXCESSIVE OIL LEAK COMING FROM THE SEAL. THIS IS THE SECOND TIME THAT I HAVE PLACED THIS COMPLAINT. WHEN I CALLED TO CONFIRM THAT I PLACED THE COMPLAINT NO ONE COULD FIND IT.
REAR MAIN SEAL BLEW. I WAS TOLD THAT MY REAR MAIN SEAL HAD BLOWN B/C MOISTURE CAN GET IN AND FREEZE AND SINCE IT WAS SO COLD THE PRESSURE CAUSED THE SEAL TO BLOW. I STARTED THE CAR AHEAD OF TIME B/C IT WAS IN THE SINGLE DIGITS. WHEN I WENT OUTSIDE TO LEAVE I NOTICED SOME SMOKE COMING FROM THE ENGINE AREA. I IMMEDIATELY DROVE …
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REAR MAIN SEAL BLEW. I WAS TOLD THAT MY REAR MAIN SEAL HAD BLOWN B/C MOISTURE CAN GET IN AND FREEZE AND SINCE IT WAS SO COLD THE PRESSURE CAUSED THE SEAL TO BLOW. I STARTED THE CAR AHEAD OF TIME B/C IT WAS IN THE SINGLE DIGITS. WHEN I WENT OUTSIDE TO LEAVE I NOTICED SOME SMOKE COMING FROM THE ENGINE AREA. I IMMEDIATELY DROVE TO THE DEALERSHIP. AS I WAS DRIVING I NOTICED SOME HESITATION UPON ACCELERATION. THANKFULLY I DID NOT HAVE TO DRIVE THE HIGHWAY TO GET TO THE DEALERSHIP. AS SOON AS I GOT IT TO THE SERVICE DEPARTMENT THEY TOLD ME THAT THERE WAS OIL LEAKING UNDER MY CAR TO THE POINT THAT THEY HAD TO ADD 3.5 QUARTS OF OIL BEFORE THEY COULD MOVE IT TO A SERVICE BAY. AFTER A SHORT EXAMINATION OF THE CAR I WAS TOLD THAT THE REAR MAIN SEAL HAD BLOWN. I ALSO FOUND OUT THAT 10 OTHER CARS HAD THE SAME ISSUE AT THE SAME DEALERSHIP THAT SAME DAY AND 4 THE NEXT DAY. I CHECKED FOR RECALLS AND FOUND GM SERVICE BULLETIN 14882 BUT WAS TOLD THAT B/C MY CAR VIN NUMBER WAS NOT THE ON THEIR LIST AND WAS MANUFACTURED AT A DIFFERENT PLANT THAT MINE WOULD NOT FALL UNDER THE RECALL. IT SHOULD NOT MATTER WHERE THE CAR WAS MANUFACTURED IT IS OBVIOUSLY A DEFECTIVE PART OR DESIGN. IF IT A DEFECTIVE PART OR DESIGN IT SHOULD BE FIXED ON ALL CARS AND NOT JUST SOME AS I WAS INFORMED THE SAME PARTS WERE USED AT THE DIFFERENT PLANTS. I WAS FORTUNATE THAT THIS DID NOT CAUSE A MAJOR ACCIDENT WHEN THE CAR HESITATED TO ACCELERATE.
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE MANUFACTURER SPECIAL COVERAGE ADJUSTMENT (PLUGGED PCV ORIFICE IN INTAKE MANIFOLD SB-10057977-8108, BULLETIN NO. 14882). BOB BROWN BUICK GMC (1405 SE ORALABOR RD, ANKENY, IA 50021, (515) 344-3574) DIAGNOSED THA…
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TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE MANUFACTURER SPECIAL COVERAGE ADJUSTMENT (PLUGGED PCV ORIFICE IN INTAKE MANIFOLD SB-10057977-8108, BULLETIN NO. 14882). BOB BROWN BUICK GMC (1405 SE ORALABOR RD, ANKENY, IA 50021, (515) 344-3574) DIAGNOSED THAT THE REAR MAIN SEAL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED SINCE IT WAS EXCLUDED FROM THE MANUFACTURER SERVICE CAMPAIGN. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. *TT CONSUMER STATED DESIGN IS FLAWED AND NOT REPAIRED.*JB
VEHICLE NEEDS A TRANSFER CASE SEAL REPLACED . ALSO IT HAS A STABILITRAC WARNING WHICH SHUTS THE CAR DOWN CAUSED BY EXCESSIVE OIL USAGE. GMC HAS WARRANTY ON SOME OF THE MODELS DEPENDING ON WHICH PLANT MADE THEM. THE DEALERSHIP INFORMED ME OF THE TRANSFER CASE ISSUE DURING A ROUTINE OIL CHANGE. THE STABILITRAC ISSUE WAS ON THE …
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VEHICLE NEEDS A TRANSFER CASE SEAL REPLACED . ALSO IT HAS A STABILITRAC WARNING WHICH SHUTS THE CAR DOWN CAUSED BY EXCESSIVE OIL USAGE. GMC HAS WARRANTY ON SOME OF THE MODELS DEPENDING ON WHICH PLANT MADE THEM. THE DEALERSHIP INFORMED ME OF THE TRANSFER CASE ISSUE DURING A ROUTINE OIL CHANGE. THE STABILITRAC ISSUE WAS ON THE HIGHWAY
CAR HAS BEEN A NIGHTMARE SINCE WE PURCHASED IT. CONSTANTLY BREAKING DOWN AND HAVING TO RESULT IN EXPENSIVE REPAIRS. 3 CATALYTIC CONVERTERS, ENGINE USED TO SHUT OFF DUE TO OVERHEATING. ENGINE REDUCE SIGN, STABILITRAK PROBLEMS. THIS HAS BEEN THE WORST CAR TO EVER BE CREATED IN THE HISTORY OF VEHICLES. I'D RATHER TAKE THE [XXX] BUS…
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CAR HAS BEEN A NIGHTMARE SINCE WE PURCHASED IT. CONSTANTLY BREAKING DOWN AND HAVING TO RESULT IN EXPENSIVE REPAIRS. 3 CATALYTIC CONVERTERS, ENGINE USED TO SHUT OFF DUE TO OVERHEATING. ENGINE REDUCE SIGN, STABILITRAK PROBLEMS. THIS HAS BEEN THE WORST CAR TO EVER BE CREATED IN THE HISTORY OF VEHICLES. I'D RATHER TAKE THE [XXX] BUS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Official recalls
422V137000 · Exterior Lighting:headlights
Mar 8, 2022
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: The bright reflection may cause a glare for other drivers, reducing their visibility and increasing the risk of a crash.
Remedy: Dealers will install headlamp appliques, free of charge. Owner notification letters were mailed September 8, 2022. Owners may contact GMC customer service at 1-800-462-8782. GM's number for this recall is N222363740.
16V502000 · Electrical System:ignition; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
14V447000 · Seats:front Assembly:power Adjust
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
10V623000 · Seat Belts:front:buckle Assembly
Dec 15, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.
Consequence & remedy
Consequence: THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.
Remedy: DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3PE20009 · Momentary Increased Steering Effort
Opened Jun 1, 2020 · Closed Jun 3, 2022
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Additional source detail variants (2)
Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Steering
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.