NHTSA owner reports · September 18, 2026 snapshot.
Engine And Engine Cooling complaints
22 reportsClear category filter110,714 miles · Jul 25, 2025
Engine And Engine Cooling
The contact owns a 2011 GMC Terrain. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the vehicle was leaking engine oil. The check engine warning light was illuminated while driving at undisclosed speeds. The vehicle was taken to a local dealer who confirmed there was …
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The contact owns a 2011 GMC Terrain. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the vehicle was leaking engine oil. The check engine warning light was illuminated while driving at undisclosed speeds. The vehicle was taken to a local dealer who confirmed there was no warranty or recall coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who determined that the engine might be blown. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 110,714.
NHTSA ODI #11676206
145,000 miles · Jun 7, 2022
Engine And Engine CoolingFuel System, Gasoline
The contact owns a 2011 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the contact's residence, where an independent mechanic diagnosed that the high-pressure fuel pump and camshaft sensor needed to be replaced. The mechanic replaced the camshaf…
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The contact owns a 2011 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the contact's residence, where an independent mechanic diagnosed that the high-pressure fuel pump and camshaft sensor needed to be replaced. The mechanic replaced the camshaft sensor; however, the high-pressure fuel pump was not replaced, and the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.
NHTSA ODI #11468053
89,585 miles · Feb 21, 2019
Engine And Engine Cooling
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT MENTIONED THAT THE CATALYTIC CONVERTERS WERE ERODED AND HAD TO BE REPLACED IN THIS VEHICLE AND ANOTHER TERRAIN VEHICLE SHE OWNED. THE MANUFACTURER ACKNOWLEDGED THE FAILURE, BUT WOULD NOT COVER THE REPAIR COSTS. HILEY BUICK GMC OF FORT WORTH (3535 W LOOP 820 S, FORT WORTH, TX 7…
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TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT MENTIONED THAT THE CATALYTIC CONVERTERS WERE ERODED AND HAD TO BE REPLACED IN THIS VEHICLE AND ANOTHER TERRAIN VEHICLE SHE OWNED. THE MANUFACTURER ACKNOWLEDGED THE FAILURE, BUT WOULD NOT COVER THE REPAIR COSTS. HILEY BUICK GMC OF FORT WORTH (3535 W LOOP 820 S, FORT WORTH, TX 76116, (682) 503-2821) WAS CONTACTED AND ALSO WOULD NOT COVER THE REPAIR COSTS. THE MANUFACTURER ALSO STATED THAT THE CONTACT WOULD NOT BE REIMBURSED IF THE VEHICLE WERE REPAIRED BY A NON-GMC DEALER. THE REPAIRS WERE COMPLETED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 89,585.
NHTSA ODI #11181582
113,000 miles · Feb 4, 2019
EngineEngine And Engine Cooling
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE MANUFACTURER SPECIAL COVERAGE ADJUSTMENT (PLUGGED PCV ORIFICE IN INTAKE MANIFOLD SB-10057977-8108, BULLETIN NO. 14882). BOB BROWN BUICK GMC (1405 SE ORALABOR RD, ANKENY, IA 50021, (515) 344-3574) DIAGNOSED THA…
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TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE MANUFACTURER SPECIAL COVERAGE ADJUSTMENT (PLUGGED PCV ORIFICE IN INTAKE MANIFOLD SB-10057977-8108, BULLETIN NO. 14882). BOB BROWN BUICK GMC (1405 SE ORALABOR RD, ANKENY, IA 50021, (515) 344-3574) DIAGNOSED THAT THE REAR MAIN SEAL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED SINCE IT WAS EXCLUDED FROM THE MANUFACTURER SERVICE CAMPAIGN. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. *TT CONSUMER STATED DESIGN IS FLAWED AND NOT REPAIRED.*JB
NHTSA ODI #11174323
116,707 miles · Feb 6, 2018
Engine And Engine Cooling
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS A FUEL ODOR COMING THROUGH THE VENTS FROM THE EXHAUST MANIFOLD. THE VEHICLE WAS TAKEN TO AN INDEPENDE…
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TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS A FUEL ODOR COMING THROUGH THE VENTS FROM THE EXHAUST MANIFOLD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EXHAUST MANIFOLD DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,707. *TR
NHTSA ODI #11067216
138,300 miles · Dec 22, 2016
Engine And Engine CoolingFuel System, Gasoline
THERE WAS A RECALL FOR MY VEHICLE TO REPLACE THE HIGH PRESSURE FUEL PUMP. THIS WAS REPLACED AND 1 WEEK LATER THE CHECK ENGINE LIGHT CAME ON. TAKEN TO DEALER. DIAGNOSED AS CATALYTIC CONVERTER. THE CATALYTIC CONVERTER IS UNDER A PUBLIC SERVICE EXTENDED WARRANTY (10 YEARS, 120,000 MILES WHICHEVER COMES FIRST). OF COURSE I NOW HAVE …
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THERE WAS A RECALL FOR MY VEHICLE TO REPLACE THE HIGH PRESSURE FUEL PUMP. THIS WAS REPLACED AND 1 WEEK LATER THE CHECK ENGINE LIGHT CAME ON. TAKEN TO DEALER. DIAGNOSED AS CATALYTIC CONVERTER. THE CATALYTIC CONVERTER IS UNDER A PUBLIC SERVICE EXTENDED WARRANTY (10 YEARS, 120,000 MILES WHICHEVER COMES FIRST). OF COURSE I NOW HAVE 138,000 MILE ON THE VEHICLE. GMC WILL NOT COVER REPAIR COSTS. THIS SHOULD BE A RECALL NOT AN EXTENDED SERVICE WARRANTY. THE VEHICLE WAS MOVING WHEN THE LIGHT CAME ON. I FIRST CALLED ABOUT REPLACING THE CATALYTIC CONVERTER WHEN NOTIFIED BY MAIL OF THE EXTENDED SERVICE WARRANTY, AND BECAUSE THE MILEAGE WAS OVER 120,000 MILES AND THE LIGHT WAS NOT ON, I WAS TOLD THERE WAS NO REASON TO HAVE IT REPAIRED. DEPENDING ON WHAT IS CAUSING THE CATALYTIC CONVERTER DIAGNOSTIC TO INDICATE IT HAS A PROBLEM, THIS COULD BE A SERIOUS SAFETY PROBLEM. CLEARLY, GMC ISSUED AN EXTENDED SERVICE WARRANTY TO AVOID REPAIRING AFFECTED VEHICLES. THE 120,000 MILE LIMITATION EXCLUDES VEHICLES RANDOMLY. THIS ISSUE COULD OCCUR AT ANYTIME. *TR
NHTSA ODI #10937161
Mileage unknown · Jan 30, 2015
Electronic Stability Control (esc)Engine And Engine Cooling
I WAS DRIVING ON I-75 WHEN ALL OF A SUDDEN MY 2011 GMC TERRAIN SLOWED DOWN TREMENDOUSLY. ALSO, THE CHECK ENGINE LIGHT CAME ON AND THE GAGE READ ENGINE POWER DECREASING, SERVICE STABILITRAK. I COULD HAVE BEEN KILLED AND IT WAS DIFFICULT FOR ME TO PULL OVER TO THE SHOULDER. GENERAL MOTORS NEED TO RECALL AND FIX THIS BEFORE SOMEON…
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I WAS DRIVING ON I-75 WHEN ALL OF A SUDDEN MY 2011 GMC TERRAIN SLOWED DOWN TREMENDOUSLY. ALSO, THE CHECK ENGINE LIGHT CAME ON AND THE GAGE READ ENGINE POWER DECREASING, SERVICE STABILITRAK. I COULD HAVE BEEN KILLED AND IT WAS DIFFICULT FOR ME TO PULL OVER TO THE SHOULDER. GENERAL MOTORS NEED TO RECALL AND FIX THIS BEFORE SOMEONE GETS KILLED. COME ON GENERAL MOTORS. I JUST RECENTLY PAID NEARLY $5,000 FOR A NEW TRANSMISSION BECAUSE THE VEHICLE WOULDN'T MOVE WHILE IN DRIVE AND HAD THE CATALYTIC CONVERTER REPLACED. LOTS OF PROBLEMS WITH THIS VEHICLE. *TR
NHTSA ODI #10680097
47,000 miles · Feb 18, 2014
Electronic Stability Control (esc)Engine And Engine Cooling
THE SAME ISSUE HAPPENED 3 TIMES. NOVEMBER 2013, 28 JANUARY 2014, 16 FEBRUARY 2014. EACH TIME THE VEHICLE WAS IN AND IDLING SITUATION RED LIGHT, IN A FAST FOOD DRIVE THRU, HEAVY TRAFFIC, OR IF I FORGOT SOMETHING, LEFT THE CAR RUNNING, AND WENT INTO THE HOUSE TO GET WHAT I WAS LOOKING FOR, ESPECIALLY IF IT TOOK ME 4-5 MINUTES TO F…
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THE SAME ISSUE HAPPENED 3 TIMES. NOVEMBER 2013, 28 JANUARY 2014, 16 FEBRUARY 2014. EACH TIME THE VEHICLE WAS IN AND IDLING SITUATION RED LIGHT, IN A FAST FOOD DRIVE THRU, HEAVY TRAFFIC, OR IF I FORGOT SOMETHING, LEFT THE CAR RUNNING, AND WENT INTO THE HOUSE TO GET WHAT I WAS LOOKING FOR, ESPECIALLY IF IT TOOK ME 4-5 MINUTES TO FIND WHAT I WAS LOOKING FOR AND RETURN TO THE CAR. ADDITIONALLY, I'VE EXPERIENCED THIS MOVING AT SPEEDS OF 8MPH OR LESS IN THICK TRAFFIC. (1) CAR WOULD FOR NO REASON START ROUGH IDLING. (2) THE YELLOW CHECK ENGINE LIGHT WOULD COME ON. (3) THE ENGINE REDUCED POWER MESSAGE WOULD APPEAR. (4) THE STABILITRAK WARNING MESSAGE LIGHT WOULD THEN APPEAR. (5) THEN I PRESSED THE ACCELERATOR TO CROSS AN INTERSECTION AND MOVE OUT OF THE WAY OF TRAFFIC, AND THE VEHICLE MOVES AT A SNAIL'S PACE (5-10 MPH). (6) I LET IT SIT FOR 10-30 MINUTES (OR OVERNIGHT IF I WAS FORTUNATE ENOUGH TO BE AT HOME), RESTART IT, AND IT RUNS LIKE IT NORMALLY DOES AS IF NOTHING EVER HAPPENED. (7) THE "YELLOW CHECK ENGINE LIGHT" SIMPLY DISAPPEARS AFTER A FEW HOURS. (8) SOMETIMES THERE'S A FAINT BURNING SMELL LIKE A PLASTIC GARBAGE BAG ON FIRE, BURNING RUBBER, OR OVERHEATED ELECTRONICS. I'M TAKING IT TO MY LOCAL GMC DEALERSHIP TODAY BEFORE I END UP STRANDED SOMEWHERE OR WORSE BE THE CAUSE OF A MAJOR SERIOUS ACCIDENT! IT'S LIKE IT HAS A MALICIOUS CODE IN THE ENGINE'S COMPUTER SYSTEM, AND IT SELECTS THE TIME AND PLACE WHEN IDLING TO INJECT ITSELF! IT MAY GO SEVERAL WEEKS OR EVEN MONTHS BEFORE IT HAPPENS, BUT YOU CAN BE CONFIDENT IT'S GOING TO HAPPEN! OTHER THAN THIS ANNOYING SAFETY ISSUE, THE TERRAIN IN MY OPINION IS A PRETTY GOOD VEHICLE FOR ITS CLASS. MAKES ME WISH I HAD CHOSEN THE 6 CYLINDER INSTEAD OF THE 4 CYLINDER. I DON'T THINK THE 6 CYLINDER IS HAVING THIS ISSUE. GM/GMC SHOULD ADDRESS THIS, AND MAKE THIS RIGHT ASAP! *TR
NHTSA ODI #10564838
200 miles · May 29, 2012
Engine And Engine Cooling
ACTUALLY, THIS IS MY SECOND TERRAIN, BECAUSE THEY BOUGHT THE 1ST ONE BACK FROM ME AND GAVE ME A BRAND NEW FOR THE SAME REASONS THAT I'M HAVING WITH THIS ONE. ON START UP, THE CAR MAKES AN UNUSUAL GRRRRRRRRR NOISE FOR ABOUT 3 SECONDS. IT DOESN'T MAKE THIS NOISE ALL THE TIME, BUT THE MAJORITY OF THE TIME IT DOES. I HAVE HEARD SEVE…
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ACTUALLY, THIS IS MY SECOND TERRAIN, BECAUSE THEY BOUGHT THE 1ST ONE BACK FROM ME AND GAVE ME A BRAND NEW FOR THE SAME REASONS THAT I'M HAVING WITH THIS ONE. ON START UP, THE CAR MAKES AN UNUSUAL GRRRRRRRRR NOISE FOR ABOUT 3 SECONDS. IT DOESN'T MAKE THIS NOISE ALL THE TIME, BUT THE MAJORITY OF THE TIME IT DOES. I HAVE HEARD SEVERAL EXCUSES FROM THE DEALER. "WE CAN'T DUPLICATE WHAT YOU ARE HEARING, THAT'S NORMAL, IT SUPPOSE TO MAKE THAT NOISE". IT DOESN'T TAKE A ROCKET SCIENTIST TO KNOW THAT NOISE IS NOT NORMAL. AND EVEN IF IT WAS NORMAL, IT WOULD HAPPEN EVERY SINGLE TIME I STARTED THE CAR, BUT IT DOESN'T. IT'S EMBARRASSING TO START MY CAR UP AROUND PEOPLE, CAUSE I DON'T WANT THEM TO SEE ME DRIVING THIS BEAUTIFUL BRAND NEW CAR WITH A DUMB NOISE WHEN I START IT UP. I CAN'T BELIEVE GMC WOULD APPROVE TO EVEN SELL A CAR THAT MAKES THAT TYPE OF NOISE. IS THERE SOMETHING WE CAN DO ABOUT THIS? HELP!!!!!!!!!!!!!!!!! *TR
NHTSA ODI #10459909
20,000 miles · Apr 17, 2012
Engine And Engine Cooling
I HAVE HAD TWO OCCURRENCES NOW - THE FIRST HAPPENED A COUPLE OF TIMES BETWEEN 15K AND 20K MILES, WITH THE CAR STALLING WHEN SETTING A TRAFFIC LIGHT. I ALSO GOT A CHECK ENGINE LIGHT. I TOOK IT TO THE LOCAL GMC DEALER WHO SAID THE CHECK ENGINE LIGHT WENT OUT BUT THEY DIDN'T KNOW WHY AND WERE NOT ABLE TO FIND THE SOURCE. JUST TH…
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I HAVE HAD TWO OCCURRENCES NOW - THE FIRST HAPPENED A COUPLE OF TIMES BETWEEN 15K AND 20K MILES, WITH THE CAR STALLING WHEN SETTING A TRAFFIC LIGHT. I ALSO GOT A CHECK ENGINE LIGHT. I TOOK IT TO THE LOCAL GMC DEALER WHO SAID THE CHECK ENGINE LIGHT WENT OUT BUT THEY DIDN'T KNOW WHY AND WERE NOT ABLE TO FIND THE SOURCE. JUST THIS PAST WEEKEND AT AROUND 25K MILES, MY FIANCE AND I WERE SETTING AT A TRAFFIC LIGHT AND THE CAR STALLED OUT. AFTER THE CARS BEHIND ME WERE LAYING ON THEIR HORNS, I GOT THE CAR STARTED AGAIN AND WAS ABLE TO CONTINUE TRAVELING. I SCHEDULED AN APPOINTMENT AGAIN AT THE LOCAL DEALER, BUT AFTER READING SIMILAR ISSUES FROM OTHER OWNERS, I AM STARTING TO DOUBT THEY WILL CORRECT IT. *JS
NHTSA ODI #10455500
Official recalls
4Mar 8, 2022
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: The bright reflection may cause a glare for other drivers, reducing their visibility and increasing the risk of a crash.
Remedy: Dealers will install headlamp appliques, free of charge. Owner notification letters were mailed September 8, 2022. Owners may contact GMC customer service at 1-800-462-8782. GM's number for this recall is N222363740.
Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Dec 15, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.
Consequence & remedy
Consequence: THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.
Remedy: DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3PE20009 · Momentary Increased Steering Effort
Opened Jun 1, 2020 · Closed Jun 3, 2022
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Additional source detail variants (2)
Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Steering
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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