NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
107 reportsClear category filter58,450 miles · May 18, 2015
Engine
I WAS DRIVING DOWN THE ROAD WHEN MY 2010 GMC TERRAIN SUDDENLY LOST POWER AND SLOWED DOWN. THE NEXT MORNING MY CHECK ENGINE LIGHT WAS ON AND STAYED ON. I TOOK IT TO THE DEALERSHIP AND THEY STATED THAT I NEEDED A NEW ENGINE. PROBLEMS WITH THE TIMING CHAIN BEING STRETCHED, CAMSHAFT AND CAMSHAFT ACTUATOR, AND OIL LEAKING IN THE E…
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I WAS DRIVING DOWN THE ROAD WHEN MY 2010 GMC TERRAIN SUDDENLY LOST POWER AND SLOWED DOWN. THE NEXT MORNING MY CHECK ENGINE LIGHT WAS ON AND STAYED ON. I TOOK IT TO THE DEALERSHIP AND THEY STATED THAT I NEEDED A NEW ENGINE. PROBLEMS WITH THE TIMING CHAIN BEING STRETCHED, CAMSHAFT AND CAMSHAFT ACTUATOR, AND OIL LEAKING IN THE ENGINE. HOW COULD I NEED A NEW ENGINE, MY CAR HAS 58,500 MILES ON IT. GM HAD A RECALL DUE TO THE TIMING CHAIN STRETCHING. I HAD THE RECALL TAKEN CARE OF IN NOV 2013. 1 1/2 YEARS LATER, 15,000 MILES LATER AND 2 1/2 MONTHS PAST MY WARRANTY AND THE ENGINE GOES. WASN'T THE RECALL SUPPOSE TO TAKE CARE OF THIS ISSUE. THE DEALERSHIP STATED THAT THE ENGINE WOULD COST AROUND $6,000. THEY SUPPOSEDLY CALLED GM AND GM STATED THEY WOULD COVER ROUGHLY 60%. I STILL HAVE TO PAY $2500 TO HAVE IT REPAIRED. PLUS THE ENGINE IS A REBUILT ENGINE SO I CAN RUN INTO THE SAME ISSUES. I WAS LIVID. I CONTACTED GM AND THEY WOULDN'T EVEN HELP ME. THEY STATED THEY COULD ONLY WORK WITH THE DEALERSHIP. I HAVE TO LEAVE IT TO SOME DEALERSHIP TO NEGOTIATE ON MY BEHALF. I KNOW I AM GETTING TAKEN TO THE CLEANERS ON THIS BUT WHAT CAN I DO. I HAVE TO FIX IT IN ORDER TO TRADE IT IN. GM KNOWS THERE IS A PROBLEM WITH THE ENGINES IN THE 2010 TERRAIN AND THEY DON'T WANT TO DO A THING ABOUT IT. I NOTICED A LOT OF OTHER PEOPLE WERE COMPLAINING OF ENGINE PROBLEM ON THEIR 2010 TERRAIN TOO. WHAT MAKES THE SITUATION WORSE IS ON 5/17/2015 MY HUSBANDS CHECK ENGINE LIGHT WENT ON IN HIS 2012 GMC SIERRA.
NHTSA ODI #10717142
64,000 miles · May 14, 2015
Electrical SystemEngine
SITTING IN CAR WITH KEY IN CUP HOLDER AND THE ENGINE TRIED TO CRANK UP ALL MY ITSELF. CAR TAKEN TO DEALERSHIP AFTER THE 3 RD TIME HAPPENING,DEALERSHIP CLAIMS THEY CAN NOT FIND AN ISSUE WITH THE CAR. TODAY CAR HAS DONE THE SAME NHING THREE TIMES ALREADY.
NHTSA ODI #10716487
74,941 miles · Mar 9, 2015
EngineFuel/propulsion System
2010 GMC TERRAIN STARTED MAKING A RATTLING NOISE AND SHAKING A STOP, LIKE A ROUGH IDLE, TOOK IT TO THE DEALERSHIP TO GET IT FIXED UNDER WARRANTY, HAD TO REPLACE WATER PUMP, BALANCE SHAFT CHAIN AND TENSIONER REPLACED INTAKE AND EXHAUST. CAMSHAFT POSITION ACTUATORS AND BOLTS REPLACED HIGH PRESSURE, FUEL PUMP REPLACED V/C GASKET T…
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2010 GMC TERRAIN STARTED MAKING A RATTLING NOISE AND SHAKING A STOP, LIKE A ROUGH IDLE, TOOK IT TO THE DEALERSHIP TO GET IT FIXED UNDER WARRANTY, HAD TO REPLACE WATER PUMP, BALANCE SHAFT CHAIN AND TENSIONER REPLACED INTAKE AND EXHAUST. CAMSHAFT POSITION ACTUATORS AND BOLTS REPLACED HIGH PRESSURE, FUEL PUMP REPLACED V/C GASKET TIMING CHAIN TENSIONER AND LEFT TIMING CHAIN GUIDE. THAT WAS REPLACED 09/07/13 IN WARRANTY. NOW IT IS 3/09/15 AND THE SAME PROBLEMS HAVE COME UP AGAIN AND MY CAR IS CURRENTLY IN THE SHOP AT THE DEALERSHIP , THAT MEANS THERE IS A SERIOUS PROBLEM WITH THIS MAKE OF ENGINE AND IT SHOULD BE RECALLED BEFORE SOMEONE GETS HURT BECAUSE OF IT. *TR
NHTSA ODI #10693137
60,000 miles · Jan 6, 2015
Electronic Stability Control (esc)EngineVehicle Speed Control
DRIVING BACK FROM A TWO HOUR TRIP AT APROX 55 MPH OUR 2010 GMC STARTED FLASHING "REDUCED ENGINE POWER" WITH THE CHECK ENGINE LIGHT, AND "SERVICE STABILITRAK" WITH THE STABILITRAK LIGHT. SPEED DROPPED DOWN TO ABOUT 30 MPH WITHOUT CONTROL. THE CAR WAS IDLING HEAVING WITH RMPS JUMPING. WE PULLED OVER TO THE SIDE OF THE ROAD AND RE…
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DRIVING BACK FROM A TWO HOUR TRIP AT APROX 55 MPH OUR 2010 GMC STARTED FLASHING "REDUCED ENGINE POWER" WITH THE CHECK ENGINE LIGHT, AND "SERVICE STABILITRAK" WITH THE STABILITRAK LIGHT. SPEED DROPPED DOWN TO ABOUT 30 MPH WITHOUT CONTROL. THE CAR WAS IDLING HEAVING WITH RMPS JUMPING. WE PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED THE CAR, THE ONLY LIGHT THAT REMAINED ON WAS THE CHECK ENGINE LIGHT. SPEED CONTROL WAS RESTORED. BY THE TIME WE MADE IT HOME, APROX 20 MILES, THE CHECK ENGINE LIGHT TURNED OFF. THEN A COUPLE WEEKS LATER AGAIN, TWICE IN ONE NIGHT, BACK TO BACK. I CALLED THE DEALER FOR AN APPOINTMENT BECAUSE I ASSUMED IT WOULD BE COVERED BY A GMC WARRANTY, THEY DID NOT HAVE AVAILABILITY FOR 7+ DAYS. THE NIGHT BEFORE MY APPOINTMENT IT HAPPENED AGAIN BUT DID NOT CORRECT ITSELF AND WE HAD TO DRIVE IT TO THE DEALERSHIP AT 30 MPH. I JUST RECEIVED THE NEWS, $800 LATER, IT NEEDS A NEW THROTTLE BODY, EXHAUST CAM SOLENOID AND ANOTHER REPAIR TO THE CAMSHAFT. I DO NOT HAVE THE PAPERWORK BACK FROM THE DEALER YET FOR ADDITIONAL DETAILS, BUT AM DISAPPOINTED THAT THIS IS A COMMON PROBLEM WITH THE 2010 GMC TERRAINS AND THEY TAKE NO RESPONSIBILITY FOR THE REPAIRS. THIS SHOULD BE A RECALL. THERE IS A LOT OF POTENTIAL DANGER TO HAVING YOUR SPEED DROP WITH NO WARNING OR CONTROL.
NHTSA ODI #10670419
72,000 miles · Dec 11, 2014
Electronic Stability Control (esc)EnginePower Train
DRIVING ON HIGHWAY, 65 MPH. WITHOUT WARNING THE CARS DISPLAY SAID SERVICE STABILITRAK AND ENGINE POWER REDUCED AND IMMEDIATELY LOST POWER. CARS COMING UP BEHIND ME FAST, HAD TO PULL OVER, NO POWER. ALMOST WRECKED / DIED. DEALER SAYS CAN'T RECREATE ISSUE AND CLEARED CODES. I'M AFRAID IT WILL HAPPEN AGAIN. *TR
NHTSA ODI #10663741
17,000 miles · Nov 22, 2014
Engine
NOTICED NOISE COMING FROM ENGINE, TOOK TOO DEALER AND WAS ADVISED NOTHING WRONG. 2010. TOOK TOO ANOTHER DEALER, TOLD NOTHING WRONG AND VEHICLE WOULD SOON BE OUT OF WARRANTY AT (36,000 MILES) CONTACTED GM, WAS ADVISED WARRANTY UNTIL (100,000 MILES). RETURNED TO DEALER, CAM ACTUATORS REPLACED WAS TOLD "FIXED". RETURNED TO DEAL…
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NOTICED NOISE COMING FROM ENGINE, TOOK TOO DEALER AND WAS ADVISED NOTHING WRONG. 2010. TOOK TOO ANOTHER DEALER, TOLD NOTHING WRONG AND VEHICLE WOULD SOON BE OUT OF WARRANTY AT (36,000 MILES) CONTACTED GM, WAS ADVISED WARRANTY UNTIL (100,000 MILES). RETURNED TO DEALER, CAM ACTUATORS REPLACED WAS TOLD "FIXED". RETURNED TO DEALER WITHIN A MONTH OR SO, SAME PROBLEM. CAM ACTUATORS REPLACED, WAS TOLD "FIXED" CONTACTED GM REGARDING LEMON LAW, REFUSED TO REPLACE ADVISED THEM VEHICLE STILL MAKING NOISE. RETURNED TO DEALER AGAIN, DEALER CLAIMED VEHICLE WAS FINE. GM OFFERED A $2,000.00 OWNER LOYALTY BUT REFUSED ANY FURTHER REPAIR OR REPLACEMENT OF MY VEHICLE. RECENTLY RECEIVED A LETTER FROM GMC (DATED SEPTEMBER 2014) ADVISING OF THE PROBLEMS THAT I HAVE HAD SINCE FIRST MONTH I OWNED VEHICLE, AND I PURCHASED BRAND NEW! OCTOBER 23, 2014 SENT LETTER TO GMC (CERTIFIED MAIL/RETURN RECEIPT REQUESTED) REQUESTING THEY EITHER RESPOND AND REPAIR OR REPLACE VEHICLE OR I WOULD FILE COMPLAINTS AND DO MY BEST TO GET A CLASS ACTION SUIT STARTED. AS OF TODAY 11/21/2014, I HAVE NOT RECEIVED ANY RESPONSE FROM GMC. I DO NOT HAVE THE FINANCES TO JUST GO BUY VEHICLES, I HAVE DISABLED PEOPLE IN THE HOUSEHOLD AND THIS WAS TO BE A LONG TERM "RELIABLE" VEHICLE, INSTEAD IT HAS BEEN A JOKE! VEHICLE HAS STALLED IN TRAFFIC NUMEROUS TIMES, DECIDED TO DROP SPEED AND HAVE NO POWER TO BARELY MOVE. THIS IS ONE OF THE AVENUES I AM TAKING, I WILL ALSO BE FORWARDING COPIES OF ALL OF THE REPAIRS AND LETTERS TO SENATORS, CONGRESSMAN ETC. *TR
NHTSA ODI #10660268
58,236 miles · Aug 30, 2014
EnginePower TrainSteering
THIS IS THE SECOND TIME THAT THE VEHICLE HAS STALLED AT A STOP. I AM SERIOUSLY CONCERNED WITH THE SAFETY OF MY WIFE. WHAT IF THIS HAPPENS AND SHE INVOLVED IN A SERIOUS ACCIDENT BECAUSE HER VEHICLE BASICALLY SHUTS OFF AND LEAVES HER VERY VULNERABLE? WHAT IF THE VEHICLE STALLS DURING DRIVING? GMC IS NO HELP, I HAVE CALLED AND ALL …
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THIS IS THE SECOND TIME THAT THE VEHICLE HAS STALLED AT A STOP. I AM SERIOUSLY CONCERNED WITH THE SAFETY OF MY WIFE. WHAT IF THIS HAPPENS AND SHE INVOLVED IN A SERIOUS ACCIDENT BECAUSE HER VEHICLE BASICALLY SHUTS OFF AND LEAVES HER VERY VULNERABLE? WHAT IF THE VEHICLE STALLS DURING DRIVING? GMC IS NO HELP, I HAVE CALLED AND ALL THEY SAY IS THERE IS NO RECALL. I GET ON THEIR WEBSITE AND IT DOES NOT WORK. WE HAVE HAD TROUBLE WITH THE IGNITION, HAVING TO HAVE IT REPAIRED AND ALSO THE TIMING CHAIN MAKING HORRIBLE NOISE. THE LATEST INCIDENT REALLY CONCERNS ME AS IT MAY PLACE MY WIFE IN SERIOUS DANGER. PLEASE HELP! *TR
NHTSA ODI #10629590
40,000 miles · Apr 6, 2014
EnginePower Train
WHILE TRAVELING DOWN THE HIGHWAY, CHECK ENGINE LIGHT CAME ON AND DISPLAY READ POWER STEERING PROBLEM. AFTER GETTING OFF THE HIGHWAY AND COMING TO A STOP AT A REDLIGHT, THE CAR WOULD NOT DRIVE WHEN THE LIGHT TURNED GREEN. IT HAD NO POWER, EVEN THOUGH IT WAS RUNNING AND ENGINE WAS IDLING HARD AND MAKING A TERRIBLE NOISE. CAR WAS T…
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WHILE TRAVELING DOWN THE HIGHWAY, CHECK ENGINE LIGHT CAME ON AND DISPLAY READ POWER STEERING PROBLEM. AFTER GETTING OFF THE HIGHWAY AND COMING TO A STOP AT A REDLIGHT, THE CAR WOULD NOT DRIVE WHEN THE LIGHT TURNED GREEN. IT HAD NO POWER, EVEN THOUGH IT WAS RUNNING AND ENGINE WAS IDLING HARD AND MAKING A TERRIBLE NOISE. CAR WAS TOWED TO DEALER AND THE FIXED THE CAM ACTUATOR. CAR DROVE FINE FOR ANOTHER 2,000 MILES AND SAME ISSUED OCCURRED. IT IS CURRENTLY BEING REPAIRED...AGAIN. WILL FILE ANOTHER COMPLAINT WHEN I KNOW WHAT THE ISSUE IS. *TR
NHTSA ODI #10577813
44,000 miles · Mar 11, 2014
Electrical SystemEngineVehicle Speed Control
I WAS GOING ABOUT 40 MPH ABOUT TO GET ON THE FREEWAY, WHEN MY CAR BEGIN A LOUD NOISE, SHAKING, AND DROPPED SPEED TO ABOUT 20 MPH. THE DASHBOARD SAID SOMETHING ALSO ABOUT NO POWER, NO MATTER HOW MUCH I PUSHED THE GAS PEDAL, CAR WOULD NOT ACCELERATE. INSTEAD OF GETTING ON FREEWAY I PULLED OVER TO A GAS STATION. I CUT THE CAR OFF A…
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I WAS GOING ABOUT 40 MPH ABOUT TO GET ON THE FREEWAY, WHEN MY CAR BEGIN A LOUD NOISE, SHAKING, AND DROPPED SPEED TO ABOUT 20 MPH. THE DASHBOARD SAID SOMETHING ALSO ABOUT NO POWER, NO MATTER HOW MUCH I PUSHED THE GAS PEDAL, CAR WOULD NOT ACCELERATE. INSTEAD OF GETTING ON FREEWAY I PULLED OVER TO A GAS STATION. I CUT THE CAR OFF AND LEFT OFF FOR A MINUTE. I CUT IT BACK ON AND WAS RUNNING NORMAL. I IMMEDIATELY WENT TO THE DEALERSHIP WHERE I WAS TOLD THERE WAS A RECALL ON THE THROTTLE BODY AND THEY WOULD REPLACE FOR ME. THE PROBLEM IS THAT NO ONE BOTHER TO NOTIFY ME, AND IF I HAD NOT HAD THIS PROBLEM MIGHT NOT HAD KNOWN. *TR
NHTSA ODI #10568625
65,614 miles · Mar 11, 2014
Engine
CAM SHAFT POSITION ACTUATOR & CYLINOID & BALANCE SHAFT CHAIN MALFUNCTIONING FOUR TIMES BETWEEN 65,000 & 97,111. TWO DEALERSHIPS STATED THAT THEY WEREN'T AWARE THAT THIS WAS A RECURRING PROBLEM, EVEN THOUGH ALL DEALERSHIPS HAVE ACCESS TO THE GM GLOBAL SITE THAT LISTS ALL REPAIRS AND THIS NEW MODEL HAD EXCESSIVE POWERTRAIN REPAIR…
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CAM SHAFT POSITION ACTUATOR & CYLINOID & BALANCE SHAFT CHAIN MALFUNCTIONING FOUR TIMES BETWEEN 65,000 & 97,111. TWO DEALERSHIPS STATED THAT THEY WEREN'T AWARE THAT THIS WAS A RECURRING PROBLEM, EVEN THOUGH ALL DEALERSHIPS HAVE ACCESS TO THE GM GLOBAL SITE THAT LISTS ALL REPAIRS AND THIS NEW MODEL HAD EXCESSIVE POWERTRAIN REPAIR ISSUES DUE TO THE 2.4 LITER ENGINE. GM CUSTOMER CARE UTILIZED STALL TACTICS BY INSISTING THAT AN "OIL CONSUMPTION" TEST BE DONE THAT CAUSED WASTED MILES AND TIME AND STALLED CORRECTION OF THE PROBLEM BY PUSHING THE STATUTE OF LIMITATIONS PAST THE 4 YEAR LIMIT BECAUSE THEY KNEW THE CAR SHOULD HAVE BEEN REPAIRED WITH A NEW ENGINE OR NEW CAR. NEITHER DEALERSHIP HAD THE INTEGRITY TO ASSIST ME AS THE CONSUMER WITH THIS ISSUE, IN FACT I HAD TO SEEK ASSISTANCE FROM EXTERNAL AGENCIES TO EVEN LEARN THAT THERE WAS A COMPLAINT PROCESS HIGHER THAN THE DEALERSHIP AND CUSTOMER CARE WHEN THERE ARE REPEATED REPAIRS FOR THE SAME THE ISSUE. *TR
NHTSA ODI #10568559
Official recalls
3Mar 8, 2022
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: The bright reflection may cause a glare for other drivers, reducing their visibility and increasing the risk of a crash.
Remedy: Dealers will install headlamp appliques, free of charge. Owner notification letters were mailed September 8, 2022. Owners may contact GMC customer service at 1-800-462-8782. GM's number for this recall is N222363740.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Dec 23, 2009
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS AND WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 101, CONTROLS AND DISPLAYS". THE SOFTWARE IN THE CENTER INSTRUMENT PANEL CAN CAUSE THE HEATING, AIR CONDITIONING, DEFROST, AND RADIO CONTROLS, AS WELL AS THE PANEL ILLUMINATION TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: DRIVING WITHOUT A FUNCTIONING DEFROST SYSTEM CAN DECREASE YOUR VISIBILITY UNDER CERTAIN DRIVING CONDITIONS AND COULD RESULT IN A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPLACE THE COMPUTER MODULE IN THE CENTER INSTRUMENT PANEL FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 OR AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3PE20009 · Momentary Increased Steering Effort
Opened Jun 1, 2020 · Closed Jun 3, 2022
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Additional source detail variants (2)
Steering:electric Power Assist System
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
Steering
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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