2004 GMC Sierra 3500

TL*THE CONTACT OWNS A 2004 GMC SIERRA 3500. THE CONTACT STATED THAT THE SPEEDOMETER STOPPED WORKING. THE WARNING INDICATORS WERE THAT THE SPEEDOMETER DISPLAYED FASTER SPEEDS THAN WHAT WAS ACTUALLY BEING DRIVEN. AS A RESULT, THE ALTERNATOR GAUGE HAS FAILED. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT HE WOULD BE RESPONSIBLE FOR THE REPAIR COSTS BECAUSE THE VEHICLE HAD OVER 75,000 MILES. THE MANUFACTURER SENT THE CONTACT A LETTER THAT STATED THEY WERE AWARE OF THE DEFECT; HOWEVER, NOTHING COULD BE DONE. THE ESTIMATED REPAIR COSTS WOULD BE $425. THE FAILURE MILEAGE WAS 65,000 AND CURRENT MILEAGE WAS 114,000. UPDATED 5/6/08 *CN UPDATED 05/06/08 *TR

REFERENCE A GMC 2004 SIERRA 3500 4 WHEEL DRIVE PICK UP TRUCK, 6.6L DIESEL ENGINE WITH 6 SPEED MANUAL TRANSMISSION. THE MOLDED RUBBER AROUND THE DRIVELINE CENTER SUPPORT CARRIER BEARING (PART # 12472424) DRY ROTTED CAUSING DRIVELINE VIBRATION THAT, IN TURN CAUSED THE TRANSFER CASE TO FAIL. THE VIBRATION WAS SLIGHT AND NOT CONSTANT, NOT INDICATING A MAJOR PROBLEM. THE PART IN QUESTION IS A NON-SERVICEABLE PART, PREVENTIVE MAINTENANCE DID NOT AND WOULD NOT PREVENT THIS FAILURE. THE TRANSFER CASE WAS TOTALLY DESTROYED AND WAS ON THE VERGE OF TOTAL LOCK UP WHICH WOULD HAVE CAUSED THE REAR WHEELS TO LOCK UP UNDER NORMAL DRIVING CONDITIONS. THE COST TO FIX THIS PROBLEM IS OVER $3000 DOLLARS TO HAVE THE DEALER DO THE REPAIRS. SINCE I AM A COMPETENT MECHANIC, I INSPECTED AND FOUND THIS PROBLEM WHEN I FIRST NOTICED A SLIGHT VIBRATION, MOST VEHICLE OWNERS WOULD HAVE DRIVEN THE TRUCK UNTIL THE WHEELS LOCKED UP POSSIBLY CAUSING A LIFE THREATENING CRASH. THE PART IN QUESTION IS WITHOUT A DOUBT A DEFECTIVE PART. IT IS MADE IN CHINA. WHILE MANY PARTS COMING FROM CHINA TODAY ARE OF SUFFICIENT QUALITY, CHINESE RUBBER IS SUBSTANDARD AND DRY ROTS IN ABOUT TWO YEARS UNDER MOST CIRCUMSTANCES. IT IS UNCONSCIONABLE FOR GM TO USE SUBSTANDARD PARTS IN SUCH CRITICAL AREAS OF THEIR VEHICLES. *TR INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL*- THE CONTACT STATES THAT SOMETIME IN AUGUST OF 2006, FUEL INJECTED NUMBER 8 FAILED IN HER VEHICLE. ON DECEMBER 4TH THE ELECTRICAL SYSTEM FAILED TO WORK INVOLVING INJECTED NUMBER 8. ON DECEMBER 11TH, INJECTED NUMBER SIX ON CONTACT DIESEL ENGINE TRUCK FAILED WHILE DRIVING 55 MPH. THE CONTACT STATES THAT HE HAS SPENT OVER $1,000 OF DOLLARS REPAIRING HIS TRUCK AND WOULD LIKE TO KNOW, IF THE MANUFACTURER HAS CONFIRM THAT THERE IS A PROBLEM WITH THE FUEL INJECTORS. THE VEHICLE HAS BEEN IN FOR REPAIR SEVERAL OF TIMES, CONTACT CAN PROVIDE ANY REPAIR INVOICES IF NEEDED