1997 GMC Sierra 1500

TL*THE CONTACT OWNS A 1997 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING DURING A RAINSTORM, THE WINDSHIELD WIPERS STOPPED FUNCTIONING. THE CONTACT PULLED OVER AND THE WIPERS BEGAN WORKING INTERMITTENTLY. MOST RECENTLY, THE WIPERS STOPPED FUNCTIONING ALTOGETHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE CONTACT CALLED THE MANUFACTURER WHO REFERRED HIM TO NHTSA. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 67,550. THE CURRENT MILEAGE WAS 69,836.

TL*THE CONTACT OWNS A 1997 GMC SIERRA 1500. THE CONTACT STATED THAT HIS WINDSHIELD WIPERS WORK INTERMITTENTLY IN THE RAIN. HE IS EXPERIENCING THE SAME FAILURE LISTED IN NHTSA CAMPAIGN ID NUMBER 03V159000 (VISIBILITY:WINDSHIELD WIPER/WASHER). THE MANUFACTURER STATED THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WILL TAKE HIS VEHICLE TO THE DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS 80,000.

PERSISTENT FAILURE OF WINDSHIELD WIPER OPERATION UNDER NORMAL VEHICLE OPERATION. THIS LED TO LACK OF VISIBILITY THROUGH WINDSHIELD. THERE IS A WELL DOCUMENTED RECALL OF THE WIPER MODULE ASSEMBLY FOR GM TRUCKS/VANS. MY TRUCK IS A 1997 GMC K1500. WHEN I TOOK MY TRUCK INTO THE DEALERSHIP, THEY INFORMED ME THAT MY PARTICULAR VIN WAS NOT INCLUDED IN THE RECALL VIN RANGE. THERE IS NO DOUBT MY TRUCK HAS THE BAD PARTS ILLUSTRATED IN THE RECALL(S) (EG, EA02006). MY COMPLAINT IS THAT IT SHOULD BE INCLUDED AND FIXED BY GM, AND THAT BY SOME SORT OF VIN TECHNICALITY OR ERROR, THEY REFUSE TO FIX. WHAT IS MY COURSE OF ACTION TO RECTIFY THIS SITUATION? *NM

FOR THE LAST TWO YEARS WHEN I USE MY WINDSHIELD WIPERS THEY JUST ALL OF ASUDDEN JUST STOP. IF I CAN STOP I TRY TO MOVE THE WIPERS BY HAND WHICH WORKS SOMETIMES AND OTHERS IT DOESN'T OR THEY JUST START WORKING. IT HAPPENDS EVERYTIMES IT RAINS AND I HAVE TO USE MY WIPERS. WE CALLED A DEALSHIP TO SEE IF THERE WERE ANY RECALLS ON THIS AND THEY SAID THERE WERE RECALLS ON WIPERS DUE TO CRACKED SOLDER JOINTS BUT THEY SAID MY TRUCK WASN'T INCLUDED.

REF: RECALL NUMBER: 03V159000. (GM RECALL NO. 03023) I HAVE JUST LEARNED ABOUT THIS RECALL. I HAVE HAD INTEMITTENT ISSUES WITH MY WINDSHIELD WIPERS AS DESCRIBED. I HAVE ALLREADY REPLACED ENTIRE MOTOR, THEN REALIZED THERE WAS A RECALL. GMC STATES TO ME THAT MY VIN DOES NOT FALL IN THE GROUP EFFECTED IN THE RECALL. SERVICE INVOICE STATES THAT IT IS INDEED THE CIRCUIT BOARD, BUT THEY ARE NOT WILLING TO PAY FOR REPAIRS. I RETAINED OLD PART FOR TESTING PUPOSES. THIS IS A VERY DANGERIOUS ISSUE.*AK

1997 GMC SIERRA HAS WINDSHIELD WIPERS MALFUNCTION. WINDSHIELD WIPERS QUIT WORKING AT IFFERENT TIMES USUALLY WHEN IT IS RAINING. CURRENTLY THERE IS A RECALL FOR THIS TYPE OF EHICLE BUT ACCORDING TO GM, NOT FOR MY VEHICLE BASED ON THE VIN#. THE VIN # IS [XXX]. I HAVE NOT REPAIRED THE VEHICLE YET.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER STEERING ASSIST TENDS TO PULL THE WHEEL TO THE RIGHT OR LEFT WITH TOO MUCH ASSIST AFTER BARELY TURNING THE WHEEL ONE WAY OR THE OTHER (HAS ALWAYS DONE THIS SINCE NEW). WINDSHIELD WIPERS HAVE RECENTLY BEEN ACTING UP WHEN ACTIVATING THE WASHER MECHANISM. SOMETIMES THEY WON'T WORK, SOMETIMES THEY STOP IN THE MIDDLE OF THE WIPE CYCLE. THE DATE BELOW IS A REQUIRED FIELD, BUT THE INCIDENTS HAVE HAPPENED NUMEROUS TIMES SINCE I PURCHASED THE VEHICLE NEW.