2017 GMC Canyon

The contact owns a 2017 GMC Canyon. The contact stated while driving 50 MPH, the check engine warning illuminated. The vehicle was diagnosed, and the diagnosis was that that evaporative emission control system purge control had malfunctioned. The dealer was not contacted. The vehicle was not repaired. On another occasion, the contact noticed that the air bag warning light was illuminated. The vehicle was diagnosed, and the diagnosis was that the front driver side air bag had malfunctioned. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 25,000.

ON 10/07/2018 I WAS INVOLVED IN AN ACCIDENT WHICH TOTALED MY VEHICLE . IT WAS A LEFT TURN ACCIDENT I WAS DRIVING STRAIGHT AND THE IMPACT WAS FRONT AND CENTER OF MY VEHICLE. DAMAGE WAS OVER $22,000.00 I SUSTAINED A MINOR INJURY BACK AND NECK PAIN AND RECENTLY HAD SURGERY FOR A HERNIA WHICH I HAD 10 YEARS PRIOR , AFTER THE ACCIDENT IT BECAME PAINFUL . I AM 55 YEARS OLD AND THAT TYPE OF VIOLENT IMPACT COULD HAVE BEEN REDUCED IF THE AIRBAG(S) DEPLOYED PROPERLY. I PURCHASED A NEW 2017 VEHICLE ALL SYSTEMS AND COMPONENTS SHOULD HAVE WORKED. ON THE DATE OF THE ACCIDENT MY VEHICLE HAD JUST OVER 6400 MILES ON IT. I SUBMITTED A CLAIM TO GM OR ESIS (LISA ROZELLE) 91800 888-0164 AND THEIR RESPONSE , I QUOTE " AT THIS TIME, BASED ON ALL DOCUMENTATION RECEIVED AND REVIEWED ESIS ON BEHALF OF GENERAL MOTORS LLC , WILL NOT BE IN A POSITION TO HONOR YOUR REQUEST FOR DAMAGES" . I SENT 26 PICTURES , THE TOTAL LOSS WORK SHEET AND THE POLICE REPORT. I ALSO INFORMED THEM OF MY INJURY. NO ONE FROM GM OR ESIS EVER CAME OUT TO LOOK AT MY VEHICLE OR EXAMINE THE BLACK BOX. THEY BASICALLY JUST BLEW ME OFF. I WILL ATTACH A FEW PHOTOS FOR NHTSA TOO REVIEW. THANK YOU FOR YOUR CONSIDERATION TO THIS MATTER.

TL* THE CONTACT OWNS A 2017 GMC CANYON. WHILE DRIVING APPROXIMATELY 37 MPH, THE DRIVER REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE DRIVER AND THE FRONT PASSENGER RECEIVED MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DAMAGED, BUT DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED HARDY CHEVROLET BUICK GMC AT 770-445-9411 (LOCATED AT 2026 MACLAND RD, DALLAS, GA 30157) AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT SOMEONE WOULD BE SENT TO INSPECT THE VEHICLE. THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS 27,000.