2015 GMC Canyon

POWER STEERING WILL GO OUT WITHOUT WARNING. THERE IS A RECALL ON 2015 GMC CANYON BUILT BETWEEN JANUARY 6 AND MARCH 15, 2015. I PURCHASED MY GMC ON DECEMBER 23, 2014. I RECEIVED MY VEHICLE ON MARCH 4, 2015. IT IS VERY CONCERNING WITH THE STEERING GOES OUT AS IT IS EXTREMELY DIFFICULT TO STEER. I AM TOLD BY THE DEALER THAT MY VIN NUMBER DOES NOT APPLY TO THE RECALL EVEN THOUGH MY PRODUCTION DATE FALLS WITHIN THE CRITERIA. MY VEHICLE IS EXPERIENCING THE EXACT CHARACTERISTICS OF THE RECALL. THE DEALER DID INFORM ME THAT THERE WAS A RESET FOR MY POWER STEERING, WHICH I PAID THEM $50 TO DO AND THE PROBLEM PERSISTS. YOUR ASSISTANCE WITH THIS DANGEROUS PROBLEM WOULD BE APPRECIATED.

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING BETWEEN 20-60 MPH, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON FOUR SEPARATE OCCASIONS. AFTER TURNING THE ENGINE OFF AND RESTARTING THE VEHICLE, THE POWER STEERING OPERATED AS NORMAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FOUNTAIN AUTO MALL (8701 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32809, (407) 240-3800). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING ASSIST FAILED NEEDED TO BE RECALIBRATED AND/OR REPLACED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DECLINED TO ASSIST SINCE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V054000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

MY 2015 GMC CANYON LOST POWER STEERING TRAVELING APPROXIMATELY 50MPH ON A MOUNTAIN ROAD ON ONE OF THE FIRST RAINY DAYS OF THE SEASON. IT FELT LIKE LOSING MORE THAN JUST STEERING ASSISTANCE, AS EVEN AT THAT RATE OF SPEED THE WHEEL WAS NEARLY IMPOSSIBLE TO TURN. I WAS LUCKY TO BE ON ONE OF THE LIMITED SECTIONS OF STRAIGHT ROAD. REBOOTING THE VEHICLE RETURNED STEERING FUNCTIONALITY. DEALER FOUND CODE "C0545 - STEERING TORQUE SENSOR" AND PERFORMED SAFETY RECALL #15595 WHERE THEY REPLACED THE TORQUE SENSOR COVER. I WAS CHARGED $200 FOR THE REPAIR DESPITE THE RECALL NOTICE EXPLICITLY STATING IT SHOULD BE PERFORMED FREE OF CHARGE. I HAVE NOT EXPERIENCED LOSS OF POWER STEERING IN THE MONTH SINCE THE REPAIR. I CONTACTED THE GM REGIONAL REP, WHO STATED THAT CARS CAN HAVE THE SAME PROBLEM AS A SAFETY RECALL, AND THE SAME SOLUTION AS A SAFETY RECALL, BUT NOT BE PART OF THE SAFETY RECALL. THAT WAS THE JUSTIFICATION FOR THE $200 CHARGE AND THE DENIAL OF REIMBURSEMENT. GM FURTHER STATED THAT THEY DON'T DETERMINE THE CRITERIA FOR A SAFETY RECALL, IT IS ALL UP TO THE NHTSA. IN OTHER WORDS, THEY WON'T DO THE RIGHT THING UNLESS THE GOVERNMENT FORCES THEM TO. IN MY OPINION AS AN ENGINEER, SENSOR + RAIN SOUNDS LIKE A PLAUSIBLE MATCH FOR THE SYMPTOMS AND THE PROBLEM IDENTIFIED BY THE SAFETY RECALL THAT THE DEALER PERFORMED. I QUESTION WHETHER THE RECALL IS MISSING SOME VIN NUMBERS, OR IF A VERY SIMILAR BUT INDEPENDENT PROBLEM EXISTS ON THE SAME COMPONENTS, WARRANTING A SEPARATE RECALL.

TL* THE CONTACT OWNS A 2015 GMC CANYON. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE POWER STEERING STABILITY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (MCGRATH BUICK GMC CADILLAC, 1040 N CENTER POINT RD, HIAWATHA, IA 52233) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 92,608.

2015 GMC CANYON CREW CAN 4 WD HAS INTERMITTENTLY HAD POWER STEERING FAIL. MY WIFE HAS ALMOST WRECKED TWICE DUE TO NOT BEING ABLE TO STEER VEHICLE. CALLED DEALER & WAS TOLLS " IT'S NOT SAFETY ISSUE NOR IS IT COVERED UNDER WARRANTY. WIFE WAS DRIVING ON FREEWAY AT @ 65-70 MPH ON ALL 6 TIMES THIS HAS HAPPENED. WITH CRUISE CONTROL ON & SUDDENLY LIGHTS COME ON THE DASH & IT BECOMES VERY DIFFICULT TO TURN THE VEHICLE, MAKING IT VERY UNSAFE FOR ANYONE TO DRIVE ESPECIALLY IF YOU DON'T HAVE GREAT STRENGTH TO TURN WHEEL.

MY 215 EXTENDED CAB, LONG BED GMC CANYON SLT HAS 13,000 MILES AND NO ACCIDENTS OR HARD DRIVING (ALMOST EXCLUSIVELY DRIVEN ON THE ROAD) WITH SOME SHORT HAULING OF LOADS LOCALLY (1500 LBS OR LESS). NO MAJOR WORK HAS BEEN DONE TO THE ENGINE OR TRANSMISSION. TODAY (9 OCT 17), I WAS TAKING A SHORT DRIVE TO HOME DEPOT FROM MY HOUSE (~6 MI), ALMOST IMMEDIATELY I BEGAN TO SMELL A STRONG ODOR OF GASOLINE (TRAVELLED HALF A BLOCK)...I HAD JUST DRIVEN THE TRUCK ON FRIDAY TO WORK AND SMELLED NO ODOR, SO I THOUGHT IT MUST BE A VEHICLE IN FRONT OF ME. BUT THE ODOR PERSISTED AND WAS WORST WAITING AT STOPLIGHTS. I SMELLED GAS AGAIN ON THE WAY BACK HOME AND NEW IT MUST BE MY TRUCK. AFTER I PARKED I POPPED THE HOOD WITH THE ENGINE RUNNING AND SMELLED NO GAS, UPON RETURNING TO THE CAB TO SHUT THE ENGINE OFF, I SMELLED STRONG GAS AGAIN, AND LOOKED DOWN UNDER MY TRUCK AND SAW GAS SLOWLY DRIPPING ON THE DRIVEWAY. I SHUT THE TRUCK OFF AND THE GAS CONTINUED TO STREAM SLOWLY DOWN THE SIDE OF THE TANK - IT APPEARS TO BE ORIGINATING FROM THE WHERE THE FUEL LINES CONNECT TO THE IN-TANK FUEL PUMP ON TOP OF THE FUEL TANK. I COULD REACH THE TOP OF THE FILLER TUBE WITH MY HAND AND IT WAS DRY, WHEN I REMOVED THE FUEL CAP, THERE WAS NO PRESSURE SO THE FUEL MUST BE COMING FROM THE FUEL FEED LINE OR THE RETURN LINE CONNECTIONS. AFTER A FEW MINUTES WITH THE ENGINE OFF THE LEAK STOPPED. THE TANK WAS NOT OVERFLOWING BECAUSE IT WAS ONLY HALF FULL. I PLAN TO HAVE THE VEHICLE TOWED TO THE DEALER IN ST LOUIS FOR REPAIRS. I THOUGHT THE LINES MIGHT HAVE BEEN CHEWED BY AN ANIMAL (SQUIRREL), BUT THE LINES ARE STEEL. I WILL FIND OUT MORE FROM THE DEALER ONCE IT IS REPAIRED.

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING 30 MPH, THE POWER STEERING BECAME VERY DIFFICULT TO TURN LEFT OR RIGHT. THE POWER STEERING AND STABILITRACK WARNING INDICATORS ILLUMINATED WHEN THE FAILURE OCCURRED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT WAS ABLE TO DRIVE BACK HOME NORMALLY. THE FAILURE OCCURRED TWO OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (MCELVEEN BUICK GMC, 117 FARMINGTON RD, SUMMERVILLE, SC 29483) AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT HAD TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-636-2273 AND STATED THAT THEY WOULD HAVE THE SENIOR ADVISOR LOOK INTO THE CASE INFORM THE CONTACT BY 5:00 PM ON 9/28/17. THE MANUFACTURER PROVIDED CASE NUMBER: [XXX] AND ASKED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 38,817. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).