2015 GMC Canyon

Around ~2017, power steering failed while driving and a safety recall was performed on the torque sensor cover. Later, the whole rack and pinion module was replaced. In ~2025, power steering failed again, and again the whole rack and pinion is getting replaced. Both times the failure occurred on a windy mountain road and was nearly catastrophic.

The contact owns a 2015 GMC Canyon. The contact stated that while driving at various speeds, the steering wheel locked up. The contact used force to steer the vehicle. The message "Check Power Steering" was displayed. The local dealer was contacted; however, the dealer refused to diagnose the vehicle unless the contact paid for the diagnostic test. The vehicle was not repaired. The failure persisted and became progressively worse. The vehicle was repaired under NHTSA Campaign Number: 21V213000 (STEERING); but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.

The contact owns a 2015 GMC Canyon. The contact stated that while driving 35-40 MPH, the power steering became inoperable. The steering wheel was difficult to turn. The vehicle was restarted and worked as designed. The message “Power Steering Fault - Drive with Care” was displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage for the failure, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,746.

The first occurrence (post recall 21V213000 completion 8/24/2021), was Sunday 9/21/2025 . I was just accelerating after a stop sign turning left and I lost power steering and stabilitrak. Yes it is available for inspection if requested. I was at risk of being in an accident. No it has not been confirmed by a dealer or independent service. No it has not been inspected by manufacturer, police, insurance reps or others. No there were no warning lights, messages or other symptoms prior to the failure. They first appeared as the failure was occurring. The second occurrence occurred on Sunday 10/5/2025. I was on a straight away part of the road when the power steering, stabilitrak failure occurred again just before I was slowing down to turn right into a parking lot. Yes it is available for inspection if requested. I was at risk of being in an accident. No it has not been confirmed by a dealer or independent service. No it has not been inspected by manufacturer, police, insurance reps or others. No there were no warning lights, messages or other symptoms prior to the failure. They first appeared as the failure was occurring.

The contact's grandmother owned a 2015 GMC Canyon. The contact stated that her grandfather was driving approximately 60 MPH on the freeway while her grandmother was occupying the front passenger's side seat. The contact stated that while the driver was attempting to switch to the right lane, the steering wheel locked up and the vehicle shut off unexpectedly. The driver was unable to pull to the side of the road and turned on the hazard lights. The contact stated that another van driving 80 MPH crashed into the vehicle, and the van caught on fire; however, the vehicle of the contact's grandparents did not catch on fire. The vehicle was then rear-ended by three other vehicles, causing the bed of the vehicle to be smooshed into the cab, and the driver's side of the vehicle was smooshed into the center divider wall. The center divider wall might have been damaged. The driver sustained whiplash and was thrown across his wife's lap. The emergency services assisted the driver out of the vehicle and put the driver on a stretcher. The contact's grandmother was assisted out of the vehicle. The contact stated that only the driver's side and passenger's side curtain air bags deployed. The driver was transported to the hospital by emergency services. The contact stated that the driver sustained a crushed spine and severed lower nerves, causing the lower body paralysis. Additionally, the driver sustained broken ribs, 15-20 staples across his head, ruptured lungs, which caused a loss of 7 pints of blood. The driver received a transfusion of 5 pints of blood. The driver's wife sustained a bruised right cheekbone, soreness on the face, the hand, the thumb, and the body. Both passengers were currently receiving medical assistance. It was unknown whether the other drivers sustained injuries. A police report was filed, and the police confirmed that four vehicles had crashed into the vehicle. The police report information was not available. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer

The contact owns a 2015 GMC Canyon. The contact stated while driving approximately 40 MPH, the steering wheel became very difficult to turn in either direction. The contact stated that after restarting the vehicle, the failure was self-corrected; however, the failure reoccurred. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the steering gears needed to be replaced. The vehicle was not repaired. The manufacturer was not yet contacted or notified of the failure. The failure mileage was 55,000.