2015 GMC Canyon

As I was driving down the interstate, I lost power steering once again. This is the 3rd time it has happened. It says there is no recall for my vehicle, and the dealerships keep saying that since it's not listed on the recall by the VIN, I would be responsible for the repairs. Who do I need to get in contact with to fix this issue?

The contact owns a 2015 GMC Canyon. The contact stated while driving 35 MPH, the power steering and stabili-trac warning light illuminated and the vehicle lost motive power. The contact was able to pull over and waited until the vehicle cooled down. The contact restarted the vehicle and the vehicle started to operate normally; however, the warning messages reappeared. The vehicle was not taken to the dealer, but the dealer was contacted, and stated that the VIN was not included in NHTSA Campaign Number: 21V213000 (Steering). The manufacturer was not contacted. The failure mileage was 115,000.

The contact owns a 2015 GMC Canyon. The contact stated that while driving at various speeds, the vehicle lost power steering functionality with the ABS warning light intermittently illuminated. The dealer was notified of the failure and informed the contact that there were no recalls associated with the VIN. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 120,000.

At a speed of around 35 mph the power steering assist went out and it was very difficult to steer the truck. The service power steering sign appeared with the traction control light on. I drove slow to a house 2 miles away and steering was difficult all the way. I shut the truck off and checked for a broken belt or hose leak and both were OK . Started truck back up and all was normal. I saw a recall for similar problem for other 2015 GMC Caynons but not mine. It would have been very difficult to steer away from a dangerous situation if I had needed to.

While driving, a warning message appears in my dash and then the power steering immediately becomes inoperable. The traction control warning also appears in the instrument panel. Found that turning it off and on on would reset it but it’s now a constant warning message. I took the truck to a local dealership with no resolve. They claim there is a recall on the year/make/model for my vehicle but that my trucks VIN “doesn’t qualify “. (Recall N202325410). I don’t understand why I am excluded from a safety recall. The dealership did a diagnostic test and a test drive but at the time the PS was working properly so they dismissed me. Fast forward a few more days and the PS goes again, this time I take it straight back to the dealership, issue active. Again, they scan the truck and proceed to tell me they can’t help me. No explanation about codes they were getting, no offers to assist in any way. I then went home and haven’t driven my truck since, disgusted knowing I had to drive home SUPER careful so not to have any accidents. I use my truck to haul my camper. First it’s pretty alarming while driving down the interstate at 70mph and you lose steering. Second, I’m missing some of the best fall camping opportunities due to a non working truck that should be fixed per a manufacture recall. I’m just looking for an explanation and some help.

The contact owns a 2015 GMC Canyon. The contact stated that while driving at slow speeds, the power steering became inoperable. The steering wheel was difficult to turn. The power stabilizing, drive safely message was displayed. The contact restarted the vehicle and the power steering operated as designed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 21V213000 (Steering). The approximate failure mileage was 135,000.

Power steering assist failed several times over a course of a week, both city and highway speeds. Took vehicle to dealer and was told there's no recall associated with my vehicle's VIN, wants to schedule a diagnostic inspection for $170, and see if tte technician can find any issues with tge electrical power steering assist. I found a recall on this very issue, but according to the GM dealer service department it doesn't apply to my VIN. I believe my VIN is affected by this recall.