2015 GMC Canyon

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SUTLIFF BUICK GMC (169 W AARON DR, STATE COLLEGE, PA 16803), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE CONTACT STATED THAT THE VEHICLE WAS RESTARTED AND THE WARNING INDICATORS DIMMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V054000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 44,680. *TT

WOULD RANDOMLY EXPERIENCE LOSS OF ELECTRICAL POWER STEERING ASSIST. LOSS OF ASSIST WOULD HAPPEN AT ALL TIMES, WHILE STATIONARY, WHILE DRIVING STRAIGHT, WHILE TURNING, AT HI LOW OR NO SPEEDS. NEEDED TO PARK VEHICLE AND TURN OFF AND RESTART VEHICLE TO RESTORE POWER STEERING ASSIST. OPERATOR WOULD BE PROMPTED WITH A "LOSS OF POWER STEERING, DRIVE WITH CARE" WARNING. SCANNING WITH OBDII TOOL SHOWED THE LOSS OF STEERING ASSIST WAS ALWAYS TIED TO U0420 DTC. ERRORS WERE OCCURRING IN AUGUST SO TEMPS WERE BETWEEN 70 AND 100 DEGREES F. ERROR IS BEHAVING EXACTLY LIKE A LOOSE ELECTRICAL CONNECTION, PROBABLY TO THE POWER STEERING TORQUE SENSOR. VEHICLE WAS TAKEN TO DEALERSHIP AND APPEARED TO BE EXHIBITING THE EXACT SAME SYMPTOMS AS NHTSA RECALL 16V054000. TRIED TO GET GM TO HONOR THIS REPAIR HOWEVER THEY CLAIMED MY VEHICLE IS NOT IN THE AFFECTED 2015 MODEL YEAR DATE RANGE. DEALER PERFORMED THE SAME REPAIR DEFINED BY THE RECALL AND HAVE NOT HAD ANY POWER STEERING LOSS FOR LAST 3 WEEKS SINCE RECEIVING VEHICLE BACK FROM DEALER. IF THE ERROR WAS NOT FIXED I WOULD HAVE EXPECTED IT TO CONTINUE HAPPENING AT THE SAME FREQUENCY AS BEFORE (2-5 TIMES PER DAY)

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST POWER AND THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. IN ADDITION, THE "SERVICE SELECT A TRACK" MESSAGE APPEARED AND THE STEERING ABILITY BECAME VERY DIFFICULT. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. AFTER APPROXIMATELY THREE MINUTES, THE VEHICLE WAS RESTARTED AND OPERATED NORMALLY. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE IN A WEEK. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V054000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING VARIOUS SPEEDS, THE STEERING SEIZED. THE VEHICLE WAS ABLE TO BE OPERATED, BUT EXCESSIVE EFFORT WAS NEEDED TO TURN THE VEHICLE. IN ADDITION, THE POWER STEERING AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,295.

TWICE WHILE DRIVING THE POWER STEERING HAS GONE OUT AND THE STABILITY CONTROL LIGHT HAS COME ON. THE FIRST TIME I CUT THE TRUCK OFF AND RESTARTED IT. AT THAT POINT IT APPEARED TO BE FINE. NOW IT BEEN ABOUT 2 WEEKS SINCE THE FIRST OCCURRENCE AND THIS MORNING IT HAPPENED AGAIN. I RESEARCHED TO SEE IF THERE WERE ANY RECALLS. THERE IS A RECALL ON THE POWER STEERING FOR THE 2015 CANYON BUT I'M BEING TOLD THAT MY TRUCK IS NOT ON THE LIST. I THINK THEY NEED TO LOOK DEEPER INTO THIS PROBLEM.

I WAS DRIVING ABOUT 35 MILES AN HOUR WHEN STABILITRAC AND LOSS OF STEERING ASSIST WARNING LIGHTS CAME ON. STEERING BECAME EXTREMELY DIFFICULT AND I VEERED INTO THE ONCOMING LANE WHILE MAKING A RIGHT HAND TURN TO EXIT THE MAIN ROAD. I WAS GOING TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP, BUT THE DEALERSHIP SERVICE AGENT RECOMMENDED TURNING THE VEHICLE OFF AND RESTART AFTER 30 SECONDS. THIS WORKED, BUT I TOOK IT IN TO THE DEALER TO HAVE IT CHECKED. THEY FOUND NO FAULT CODES. FIVE DAYS LATER IT HAPPENED AGAIN WHILE ON THE INTERSTATE DOING 70 MPH. FORTUNATELY, I ONLY NEEDED TO MAKE THREE TURNS TO GET TO THE DEALERSHIP. THE DEALERSHIP REPLACED THE POWER STEERING RACK ASSEMBLY AT A COST OF $1662.01. I CONTACTED GM TO ASK IF THE EXPENSE WOULD BE COVERED BY RECALL 16V054000. I WAS ASSIGNED A CASE SERIAL AND AFTER SEVERAL INQUIRIES, A SENIOR GM REPRESENTATIVE STATED IT WAS NOT COVERED BY THE RECALL AND IT WAS A DIFFERENT MODULE CAUSING THE RECALL. SHE OFFERED A $100 VOUCHER FOR FUTURE VEHICLE SERVICE AND CLOSED MY CASE AS DISSATISFIED. REGARDLESS OF THE MODULE, LOSS OF STEERING IS A LIFE THREATENING HAZARD AND THE RECALL SHOULD BE EXPANDED. THE VEHICLE HAD APPROXIMATELY 81,900 AND 82,100 MILES WHEN THIS OCCURRED.

OCCASIONALLY, WHILE DRIVING A WARNING CHIME SOUNDS AND POWER STEERING FAILS. IT BECOMES VERY DIFFICULT TO STEER THE TRUCK AND TWO WARNINGS ARE DISPLAYED, "POWER STEERING DISABLED" AND "STABILITRAK OFF". IF I PULL OVER, STOP, AND TURN OFF THE ENGINETHE PROBLEM CLEARS UPON RESTART. THIS IS INCREDIBLY DANGEROUS. THE PROBLEM HAS OCCURRED WHILE DRIVING SLOWLY AND AT HIGHWAY SPEEDS. IT IS HAPPENING MORE FREQUENTLY WITH INCREASING MILEAGE. CURRENT MILEAGE IS 70K BUT HAS BEEN HAPPENING SINCE ABOUT 40K.