2015 GMC Canyon

HI. THIS IS MY SECOND FORMAL COMPLAINT REGARDING INTERMITTENT LOSS OF POWER STEERING, TRACTION CONTROL, AND STABILITY CONTROL ON MY 2015 GMC CANYON. THERE HAVE BEEN RECURRING TEMPORARY LOSSES OF THE AFOREMENTIONED VEHICLE CAPABILITIES WHILE THE VEHICLE IS IN MOTION, LEADING TO SEVERELY DEGRADED VEHICLE PERFORMANCE, HANDLING, AND TRACTION. IN EVERY CASE, WARNINGS LIGHTS HAVE DISPLAYED IMMEDIATELY BEFORE THE LOSS OF CONTROL. THESE LIGHTS HAVE ALSO 'TURNED-OFF' OR RESET WHEN THE VEHICLE WAS RESTARTED. I HAVE REPEATEDLY BROUGHT MY TRUCK INTO AUTHORIZED GMC SERVICE APPOINTMENTS SOON AFTER THE WARNING LIGHTS AND PERFORMANCE FAILURES, OR IN ONE INSTANCE AS THE WARNING LIGHT WAS ACTIVELY ILLUMINATED. EACH TIME, THE SERVICE DEPARTMENT WAS NOT ABLE TO RECREATE THE ISSUE OR PULL ANY RELEVANT SERVICE CODES RELATED TO THE PROBLEM. NEEDLESS TO SAY, I DO NOT BELIEVE THE ROOT CAUSE ISSUE HAS BEEN ADJUDICATED AND I THINK THIS REPRESENTS A CLEAR AND PRESENT DANGER TO DRIVERS OF THE 2015 GMC CANYON SUCH AS MYSELF. WHILE MY TRUCK WAS NOT PART OF THE PAST RECALL, THIS SEEMS STRONGLY RELATED TO THE PRIOR STEERING GEAR CONNECTOR RECALL.

OVER THE PAST THREE DAYS OUR GMC CANYON HAS UNEXPECTEDLY LOST POWER STEERING AS WE WERE DRIVING DOWN THE ROAD. WHEN THE POWER STEERING GOES OUT, THE ICONS FOR STABILITRACK AND TRACTION CONTROL ALSO POP UP ON THE INSTRUMENT PANEL. POWER STEERING IS ONLY RESTORED BY TURNING THE ENGINE OFF THEN BACK ON AGAIN. THIS ISSUE OCCURRED 3 TIMES WITHIN APPROXIMATELY 30 MINUTES TODAY AS WE WERE DRIVING BETWEEN 45 AND 60 MPH ON A TWO LANE RURAL HIGHWAY THAT WAS RECENTLY RESURFACED. THIS VEHICLE WAS NOT INCLUDED IN THE 2016 RECALL FOR A SIMILAR SOUNDING ISSUE.

THIS IS THE SECOND TIME IN 5 MONTHS THAT MY STEERING WENT OUT ON MY 2015 GMC CANYON. THE FIRST TIME THE DEALERSHIP SAID IT WAS AN ELECTRONIC HARNESS ISSUE EVEN THOUGH THERE HAS BEEN MULTIPLE REPORTS OF STEERING ISSUES. THIS IS VERY SCARY WHEN THIS HAPPENS AND NEEDS TO BE RECALLED AS SOON AS POSSIBLE. I WAS DRIVING AND THEN ALL OF A SUDDEN STEERING SHUTS OFF AND THE STABILITY LIGHT COMES ON.

THE POWER STEERING BECAME DISABLED WHILE DRIVING STRAIGHT AT HIGHWAY SPEED IN MY 2015 GMC CANYON AT 52K MILES. I WAS FORCED TO MAKE AN UNSAFE STOP ON THE SHOULDER AND IT TOOK SEVERAL RESTARTS TO GET THE STEERING TO ENABLE AGAIN. SINCE THIS HAPPENED THE FIRST TIME IT HAS STARTED OCCURRING INTERMITTENTLY WHILE DRIVING. THIS HAS MADE MY VEHICLE UNSAFE TO OPERATE FOR ME AND OTHER DRIVERS ON THE ROAD. GM CLAIMS THAT MY VEHICLE IS INELIGIBLE FOR THE PREVIOUS RECALL.

TWO TIMES IN TWO DAYS. LOSS OF COMPLETE STEERING. MY SON DRIVING STRAIGHT 45MPH ON PAVED ROAD. MESSAGE ON DASH BOARD READ 'LOSS OF POWER STEERING CONTROL' AND THE TRACTION CONTROL AND STABILITRAK LIGHTS ALSO CAME ON. COULD NOT EVEN TURN THE STEERING WHEEL. CAME TO A STOP ASAP. SHUT OFF TRUCK AND RESTARTED AND WAS NORMAL AGAIN. VERY SCARY!! SECOND TIME HE WAS DRIVING DOWN THE INTERSTATE AT ABOUT 73MPH AND SAME THING HAPPENED WITH OTHER VEHICLES NEAR. COULDN'T STEER. WAS ABLE TO KEEP TO THE RIGHT AND GET ONTO THE SHOULDER AND STOP. VERY VERY VERY SCARY!!!!!! SHUT TRUCK OFF AND TURNED AGAIN AND EVERYTHING WORKED AGAIN. TRUCK IS PARKED AND WON'T DRIVE NOW. DEALER SAID THIS TRUCK IS NOT PART OF THE RECALL EVEN THOUGH IT HAS THE SAME EXACT PROBLEMS. VERY MUCH A SAFETY ISSUE AND COULD HAVE DIED. GM MUST FIX THIS HORRIFIC SAFETY PROBLEM!!!!!!

WHILE DRIVING, POWER STEERING WAS DISABLED. LUCKILY NOT WHILE TURNING. STABILITRAC WAS WAS ENGAGED, BUT WAS FORCED TO DRIVE WITHOUT POWER STEERING FOR APPX. 30 MINUTES WITH A 3 MONTH OLD AND SPOUSE. ONCE HOME, TURNED VEHICLE OFF, THEN BACK ON TO MOVE IT APPX. 5-10 MINUTES LATER AND POWER STEERING WAS BACK TO WORKING PROPERLY. TOOK VEHICLE TO MECHANIC, WAS GIVEN GM RECALL BULLETIN 15595A AND TOLD HE COULD NOT REPAIR, I NEEDED TO CALL DEALER. CALLED DEALER AND GMC CUSTOMER SERVICE TO BE TOLD BY BOTH THAT MY VIN IS NOT COVERED. DESPITE EXACT SAME SYMPTOMS GMC WAS NOT WILLING TO DIAGNOSE WITHOUT CHARGE SINCE VEHICLE IS OUT OF WARRANTY. GMC REFUSES TO CONFIRM IF MY VIN MAY HAVE BEEN MISSED WHEN RECALL ISSUED WITHOUT CHARGING. THEREFORE LEAVING ME THE OPTION TO 1. PAY FEES AND OVER PRICED DEALER SERVICE CHARGES TO DIAGNOSE AND ADDRESS THE SAME PROBLEM THAT AFFECTED OTHER 2015 GMC CANYONS OR 2. RISK THE SAME ISSUE WHILE DRIVING CROSS-STATE WITHIN A WEEK DUE TO WORK REQUIREMENTS AND LACK OF AVAILABILITY OF A 'COMPANY CAR.'

WHILE I WAS DRIVING THE POWER STEERING WENT OUT AND IT WAS VERY DIFFICULT TO TURN THE VEHICLE. THE DASH GAVE A WARNING THAT READ POWER STEERING. DRIVE WITH CARE. I STOPED THE VEHICLE, TURNED IT OFF AND BACK ON AGAIN AND IT SEEMED TO RESET AND WORKED. THIS HAS HAPPENED TWICE IN THE LAST TWO DAYS. I SEE THAT THERE WAS A RECALL FOR 2015 GMC CANYON FOR THIS ISSUE BUT MY CAR WAS NOT ON THE RECALL LIST. I WAS DRIVING ABOUT 25 MPH THE FIRST TIME AND ABOUT 45 MPH THE SECOND TIME ON CITY STREET. IT IS VERY DIFFICULT TO DRIVE THE TRUCK WHEN THIS HAPPENED. I JUST BOUGHT THE TRUCK USED LAST WEEK SO I DO NOT KNOW IF THE PREVIOUS OWNER HAD THE SAME ISSUE.

LOSS OF STEERING. PREVIOUSLY THERE WAS A RECALL ON CANYON VEHICLES BUILT FROM JANUARY TO MARCH OF 2015, BUT MY VEHICLE WAS BUILT 6/23/15 AND THE PROBLEM STILL EXIST. I'M ASKING FOR AN EXTENDED RECALL BECAUSE OF THE SAFETY ISSUE IN LOSING THE STEERING. I JUST CAME OFF OF I-80 AT HIGHWAY SPEEDS AND WAS PULLING INTO A PARKING LOT WHEN THE STEERING WHEN OUT. FIVE MORE TIMES THAT DAY THE STEERING WENT OUT ON THE WAY HOME. GOOD THING THERE WASN'T A PERSON WALKING BY ME OR GOOD THING IT DIDN'T GO OUT WHEN I WAS ON THE HIGH WAY ESPECIALLY CHANGING LANES. I HAD THE DEALER "RICHARDSON MOTORS" IN DUBUQUE, IOWA DIAGNOSE THE PROBLEM AT $135.00. THE STEERING QUIT ON ME 5 TIMES THAT DAY WHILE I WAS DRIVING FROM 2 MPH TO 25 MPH..

THE POWER STEERING FAILS AND THE TRUCK HAS TO BE TURNED OFF AND BACK ON TO CLEAR THE PROBLEM. FIRST FAILED A WEEK AGO MOVING AT ABOUT 10 MPH. FAILED AGAIN WHILE ROLLING TO A STOP A FEW DAYS LATER. BOTH TIMES SO FAR WAS STEERING STRAIGHT AND IN NO TRAFFIC. ONCE ON PAVEMENT AND ONCE ON DIRT ROAD. 45K MILES ON THIS 2015 CANYON. VERY DANGEROUS FAILURE!