2015 GMC Canyon

WHILE DRIVING ON THE HIGHWAY AT 65 MPH THE POWER STEERING AND STABILITY CONTROL WENT OUT. THIS RESULTED IN SIGNIFICANTLY REDUCED STEERING AND REDUCTION IN CONTROL OF THE VEHICLE. I WAS PASSING A TRACTOR TRAILER AT THE TIME IN A SLIGHT TURN IN THE ROAD. I CAME WITHIN INCHES OF HITTING THE TRACTOR TRAILER AND SIGNIFICANTLY INJURING MYSELF, MY CHILD AND DAMAGING THE VEHICLE. I WAS ABLE TO EVENTUALLY PULL OFF THE ROAD AND RESTART THE VEHICLE. THE PROBLEM CORRECTED ITSELF AFTER RESTART. I UNDERSTAND THIS IS A KNOWN ISSUE WITH THE 2015 GMC CANYON AND GMC ONLY DECIDED TO RECALL SOME OF THE VEHICLES. WHY WOULD THE NHTSA ALLOW THIS SERIOUS SAFETY ISSUE TO GO UNCORRECTED?

HI. THIS IS MY SECOND FORMAL COMPLAINT REGARDING INTERMITTENT LOSS OF POWER STEERING, TRACTION CONTROL, AND STABILITY CONTROL ON MY 2015 GMC CANYON. THERE HAVE BEEN RECURRING TEMPORARY LOSSES OF THE AFOREMENTIONED VEHICLE CAPABILITIES WHILE THE VEHICLE IS IN MOTION, LEADING TO SEVERELY DEGRADED VEHICLE PERFORMANCE, HANDLING, AND TRACTION. IN EVERY CASE, WARNINGS LIGHTS HAVE DISPLAYED IMMEDIATELY BEFORE THE LOSS OF CONTROL. THESE LIGHTS HAVE ALSO 'TURNED-OFF' OR RESET WHEN THE VEHICLE WAS RESTARTED. I HAVE REPEATEDLY BROUGHT MY TRUCK INTO AUTHORIZED GMC SERVICE APPOINTMENTS SOON AFTER THE WARNING LIGHTS AND PERFORMANCE FAILURES, OR IN ONE INSTANCE AS THE WARNING LIGHT WAS ACTIVELY ILLUMINATED. EACH TIME, THE SERVICE DEPARTMENT WAS NOT ABLE TO RECREATE THE ISSUE OR PULL ANY RELEVANT SERVICE CODES RELATED TO THE PROBLEM. NEEDLESS TO SAY, I DO NOT BELIEVE THE ROOT CAUSE ISSUE HAS BEEN ADJUDICATED AND I THINK THIS REPRESENTS A CLEAR AND PRESENT DANGER TO DRIVERS OF THE 2015 GMC CANYON SUCH AS MYSELF. WHILE MY TRUCK WAS NOT PART OF THE PAST RECALL, THIS SEEMS STRONGLY RELATED TO THE PRIOR STEERING GEAR CONNECTOR RECALL.

THIS IS THE SECOND TIME IN 5 MONTHS THAT MY STEERING WENT OUT ON MY 2015 GMC CANYON. THE FIRST TIME THE DEALERSHIP SAID IT WAS AN ELECTRONIC HARNESS ISSUE EVEN THOUGH THERE HAS BEEN MULTIPLE REPORTS OF STEERING ISSUES. THIS IS VERY SCARY WHEN THIS HAPPENS AND NEEDS TO BE RECALLED AS SOON AS POSSIBLE. I WAS DRIVING AND THEN ALL OF A SUDDEN STEERING SHUTS OFF AND THE STABILITY LIGHT COMES ON.

TWO TIMES IN TWO DAYS. LOSS OF COMPLETE STEERING. MY SON DRIVING STRAIGHT 45MPH ON PAVED ROAD. MESSAGE ON DASH BOARD READ 'LOSS OF POWER STEERING CONTROL' AND THE TRACTION CONTROL AND STABILITRAK LIGHTS ALSO CAME ON. COULD NOT EVEN TURN THE STEERING WHEEL. CAME TO A STOP ASAP. SHUT OFF TRUCK AND RESTARTED AND WAS NORMAL AGAIN. VERY SCARY!! SECOND TIME HE WAS DRIVING DOWN THE INTERSTATE AT ABOUT 73MPH AND SAME THING HAPPENED WITH OTHER VEHICLES NEAR. COULDN'T STEER. WAS ABLE TO KEEP TO THE RIGHT AND GET ONTO THE SHOULDER AND STOP. VERY VERY VERY SCARY!!!!!! SHUT TRUCK OFF AND TURNED AGAIN AND EVERYTHING WORKED AGAIN. TRUCK IS PARKED AND WON'T DRIVE NOW. DEALER SAID THIS TRUCK IS NOT PART OF THE RECALL EVEN THOUGH IT HAS THE SAME EXACT PROBLEMS. VERY MUCH A SAFETY ISSUE AND COULD HAVE DIED. GM MUST FIX THIS HORRIFIC SAFETY PROBLEM!!!!!!

"TAKATA RECALL" WHILE DRIVING AT VARIOUS SPEEDS, STABILIZATION WARNING CODE COMES ON AND I LOSE POWER STEERING. ANOTHER MESSAGE SAYS POWER STEERING SERVICE REQUIRED. WHEN I STOP AND RESTART TRUCK EVERYTHING IS RESET AND WORKS FINE. THIS HAS HAPPENED 4 TIMES IN THE PAST 5 DAYS. LAST TIME THIS OCCURRED IT DID NOT RESET WHEN I STOPPED AND RESTARTED THE TRUCK. DROVE HOME WITH NO POWER STEERING.

RANDOMLY WHEN DRIVING (IN MOTION ON A CITY STREET), THE POWER STEERING HAS STOPPED WORKING. AT THE SAME TIME, THE DISPLAY SHOWS A POWER STEERING SERVICE REQUIRED MESSAGE AS WELL AS A STABILITRAK SERVICE REQUIRED MESSAGE. MOST OF THE TIME, THE TRUCK RESETS WHEN IT IS SHUT OFF AND TURNED BACK ON AND THE MESSAGES GO AWAY AND THE SYSTEMS FUNCTION PROPERLY AGAIN. UNTIL THEY RANDOMLY FAIL AGAIN. OVER THE LAST 2 WEEKS, THIS SCENARIO HAS HAPPENED AT LEAST 6 TO 8 TIMES.

THERE WAS A RECALL PREVIOUSLY 15595 ACCORDING TO GM. WHILE DRIVING POWER STEERING AND STABILITRAK GOES OUT MAKING IT VERY HARD TO STEER AND DANGEROUS, ESPECIALLY IF YOU ARE GOING AROUND A TURN. FORTUNATELY I WAS ABLE TO PULL OVER EACH TIME AND RESET THE CAR. ONCE YOU START IT, NO PROBLEM. IT GOES BACK TO NORMAL. HOWEVER THIS HAS HAPPENED HALF A DOZEN TIMES DURING THE DEAD OF WINTER AND HAPPENED ONCE A FEW DAYS AGO WHEN WE HAD RECORD HEAT. AS I MENTIONED NO PROBLEM DRIVING TYPICALLY, WHICH MAKES ME BELIEVE THE ISSUE IS NOT WITH THE POWER STEERING BUT WITH A FAULTY CONNECTION. I TOOK THE VEHICLE INTO THE SHOP ON MARCH 16, 2019. THEY SAID THE RECALL ITEM WAS ALREADY FIXED PREVIOUSLY. THE DIAGNOSED THAT THE STEERING GEAR AND RACK NEEDS TO BE REPLACED. I HAVE READ ONLINE SIMILAR SITUATIONS WITH OTHER OWNERS. I BELIEVE THIS IS VERY DANGEROUS AND GMC NEEDS TO REPAIR THIS. THIS WAS SOMETHING I FOUND ONLINE DESCRIBING THE ISSUE IN MORE DETAIL: "IN THE AFFECTED VEHICLES, THE TORQUE-SENSOR HARNESS CONNECTOR WAS DAMAGED DURINGFUNCTIONAL TESTING AT THE SUPPLIER. A 'STUCK' PIN ON THE STEERING GEAR SUPPLIER'S TESTDEVICE CAUSED PERMANENT DEFORMATION TO THE CONTACT SPRINGS IN THE TORQUE-SENSORHARNESS CONNECTOR, WHICH AFFECTED THE ELECTRICAL CONNECTION IN THE STEERING GEARCONNECTOR."*DT THE CONSUMER STATED WANTS TO BE REIMBURSE FOR REPAIRS. *TR