2018 GMC Acadia

We purchased this vehicle New in 2018. Gear Shift Problem. The vehicle displays a persistent “Shift to Park” warning on the dashboard. This usually occurs even when the gear selector is in the “Park” position and I have difficulty in Turning Off the Vehicle. The ignition remains active despite the gear selector being in “Park.” We have to go through all the gears - Drive - Neutral then Park then try to turn it off over and over. May take 5 or 6 tries before I can leave the car safely. Unintended Vehicle Movement: We believe the car is safely in the “Park” position and have exited the car and then it rolled. We have to jump back in and try to turn it off. I'm [XXX] and husband [XXX] and this is causing us injuries. It rolled one time and hit the Handicap Parking Sign in my parking space. It just missed hitting another car in a parking lot when it rolled about 3 times now. Called around to get it fixed but everyone says "it's been a problem for years and GMC has NO fix for it." Only temporary fix is to install new gear shifter or full transmission replacement, which owner has to pay for $700 to $3000 repair! We don't have 30,000 miles as of yet. We are low income, on Social Security and this should be a Recall since there are many complaints online for years. Praying we do not have a collision or terrible injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4 years ago I would get a shift to park error. This meant my vehicle did not recognize that it was in park. This meant that my vehicle would not lock, turn off the radio or headlights. My husband tried to fix it, but it turned out to be a part that only a dealership could obtain. So $500 later my vehicle was fixed. This was a KNOWN problem affecting multiple vehicles/years. Fast forward to the third week of February this year. I again am getting this same error. Took it to the dealership and there is a switch along with a transmission control harness and jumper harness that needed replaced. These parts have to do with the original shifter that was replaced 4 years ago, but of course not covered. So now $668 dollars later my vehicle is fixed. This is another KNOWN issue and my repair paper says “replace per bulletin #19-NA-206. Now I am pissed. I want to know why these are not a recall. Both times were a HUGE SAFETY ISSUE. I could not lock my car for Pete’s sake. If my car was stolen, what is the first question my insurance company is asking? It would be “ WAS IT LOCKED?” Not to mention MY PERSONAL SAFETY. Anyone could get into my vehicle and wait for me or me and my grandchildren to get in the car. Does human trafficking ring any bells???? What is it that needs to be done to make this a damn recall?

Leaving work on [XXX], my vehicle started sounding like a loud truck and it started to smoke. I immediately pull over because something smell like it was burning. That's when I call my insurance company to assist me. So, I had it tow to the nearest Mechanic Shop. It was a scary movement for me being along at night. I'm very upset about this had happen to my GMC 2018 Acadia, the Cadillac Converter left is defect. It is not drivable. It's at the shop for least a month. The Mechanic Shop have not received the parts because GMC has a back order. This is to long being without transportation. This is unfair where I continue to pay the monthly bill. Please, I asking to investigate on this matter. I called the Pep Boy Mechanic Shop today and the manager said it still on BACK ORDER. What happen to GMC products? Hope to hear from someone soon! Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The shift to park displays and will not allow the vehicle to shut off. This is the second time this has happened in this vehicle. I have 63822 miles and repaired this same issue about 20000 miles ago. Looked into it and it appeared to be a common issue in this year and model. Looking for some insight on what if anything can b me done.thank you

Shift to park issue is getting worse. I couldn’t turn my car off for hours today. The recall is still pending for this and GMC is doing nothing after thousands of class action lawsuits and complaints. Keeping my car running for hours on end while in park because it won’t turn off is causing electrical issues and using tons of gas. I have to get with an attorney at this point because I can’t use my car lots of the times because I can’t leave it running and unlocked all day while I’m at work or at the store. It’s a MASSIVE safety issue. GMC needs to take accountability and fix these vehicles. This has been ongoing for 2 years now.

When I put my car in Park and go to shut it down, it is not recognizing that it is in park, and will not shut down. I have to spend 30 plus minutes messing with the shifter to try to get it to recognize it is in park when it is indeed in park. I have to start and stop my car a number of times to do so. There have been a number of complaints for this over the years and NOTHING has been done with this. This can be a costly repair as I have seen results in a new transmission.