2017 GMC Acadia

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I parked uphill on my driveway and put car in park to drop off groceries . My trunk didn’t not open which usually only happens when vehicle is in drive. I felt my car begin to move so I jumped in to discover dash said shift to park. This is major safety issue and happens quite often now. Under this circumstance vehicle can’t turn off. Had to replace battery for always draining. Also seatbelts in back seat and passenger seat do not buckle. There was a recall at one point however it disappeared from my dash board and now reads as completed however I never had the opportunity to correct the recall.

Went to Burt Watson the end of May. Paid $250 to diagnose 3 problems. Trans was intermittently kicking into passing gear when starting from a stop position, a service engine light and passenger side blind spot warning would come on when nothing was there and other times wouldn't recognize a vehicle was there. Around the middle of July the battery began draining intermittently leaving me stranded at night away from home. The rear defogger began turning itself on and couldn't be shut off and was very hot to the touch. The drivers seat moved all the way forward on its own pressing me into the steering wheel and dash while I was driving at highway speed. Forcing me to change 2 lanes of traffic trying to get to the side of the road.I was told by the service manager that the rear fuse block had shorted out do to water intrusion from bad drain ports. This was replaced, and then I was told something else was draining the battery. And this was "one " of the things not covered by warranty. There is a service bulletin stating that there may be pinholes at the top of the a-pillars and d-pillars yet the dealership stated a new windshield was needed. There are several service bulletins indicating that such leaks can reek havoc on the electronics. The dealership has changed their estimate several times with still no solution in site. The vehicle has been sitting at the dealership since July. At one point it was communicated to me that GM would assist in the cost of the repairs when and if job was ever completed.They are now stating the cost to repair the issues is $5500.00 and is my responsibility.

The contact owns a 2017 GMC Acadia. The contact stated that when the front driver’s side seat was adjusted, the air bag warning light illuminated, and a message displayed on the instrument panel “Service Air Bags”. The vehicle was taken to the dealer where it was diagnosed; however, the contact was informed by the mechanic not to adjust the front driver’s side seat due to adjusting the seat triggering the sensor. The contact was concerned for her safety while operating the vehicle. The vehicle was not repaired. The contact then received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 GMC Acadia. The contact stated while driving at approximately 5 MPH, the vehicle experienced phantom braking. An unknown warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 114,590.

FILING A COMPLAINT ON A DRIVERS AIRBAG RECALL, IM AN OWNER OF A GMC ACADIA 2017. THIS RECALL WAS GENERATED BACK IN MAY 2023. ITS NOW 27 SEPT 2023. I CALLED BUICK AND WAS TOLD "PARTS WERENT AVAILABLE YET", I THEN CALLED GMC AND WAS TOLD "THERES NO REMEDY". I THEN PROCEED TO INVESTIGATE OPTIONS ON HOW TO BEST KEEP MY FAMILY SAVE AND I LOOK ON YOUR SITE (NHTSA.GOV) AND IT STATES "Remedy- Dealers will replace the front-driver airbag module." IM NOW TRYING TO UNDERSTAND WHY MY FAMILY AND MY LIFE HAVE NO VALUE AS A CUSTOMER AND OWNER. WHY CANT I GET THE AIRBAG REPLACED IF THATS THE FIX? Manufacturer Recall Number: N232404980 NHTSA Recall Number: 23V334/ MY VIN IS [XXX] . MY CELL: [XXX] / [XXX] I WOULD GREATLY APPRECIATE YOUR ASSITANCE IN GETTING THIS TAKEN CARE OF IN A TIMELY FASHION. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)