2015 GMC Acadia

TL* THE CONTACT OWNS A 2015 GMC ACADIA. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO CANTIN CHEVROLET (623 UNION AVE, LACONIA, NH 03246) WHERE IT WAS DIAGNOSED THAT THE PRESSURE HOSE AND POWER STEERING PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,000.

I HAVE REPEATEDLY BEEN HAVING PROBLEMS WITH MY POWER STEERING IN MY 2015 GMC ACADIA. I HAVE SPENT NEARLY $2000 HAVING TWO POWER STEERING LINES REPLACED, AS WELL AS HAVING THE POWER STEERING FLUIDS FLUSHED. NEITHER REPAIR HAS CORRECTED MY PROBLEMS. THE POWER STEERING BECOMES VERY STIFF AT LOW SPEED'S, FOR EXAMPLE IN PARKING LOTS. IN ADDITION THE STEERING IS VERY NOISY AND MAKES A WHINING NOISE AT LOW SPEEDS. MY SERVICE GARAGE INDICATED I MAY NEED A NEW POWER STEERING PUMP (ANOTHER $1500) ... MY VEHICLE ONLY HAS 70,000 MILES. I'VE SEEN MANY SIMILAR COMPLAINTS AND KNOW THAT GM HAS RECALLED SOME OTHER MODELS FOR THIS ISSUE. WHEN WILL THE 2015 ACADIA BE ADDED TO THE LIST?

WHILE SITTING PARKED, I STARTED THE VEHICLE. I PUT THE VEHICLE IN REVERSE, PRESSED THE ACCELERATOR AND AS I WAS BACKING UP THE POWER STEARING WENT OUT. I IMMEDIATELY STOPPED, TURNED THE VEHICLE OFF, WAITED A MOMENT, THEN STARTED THE VEHICLE BACK UP AND THE POWER STEERING PROCEEDED TO WORK AGAIN. ANOTHER TIME, MY WIFE WAS DRIVING AND THE POWER STEERING STOPPED WORKING. SHE PULLED OVER, PARKED, TURNED THE VEHICLE OFF, BACK ON, AND IT WORKED FINE ONCE AGAIN.

TL* THE CONTACT OWNS A 2015 GMC ACADIA EQUIPPED WITH FOUR GOODYEAR FORTERA HL TIRES, SIZE: P255/65R18. THE CONTACT NOTICED THAT THE TIRES WERE DRY ROTTING TO THE TREAD. ALL FOUR TIRES FAILED A TIRE INSPECTION. AN INDEPENDENT MECHANIC DIAGNOSED THAT ALL FOUR TIRES NEEDED TO BE REPLACED. THE TIRES HAD NOT BEEN INSPECTED BY A GOODYEAR AUTHORIZED TIRE FACILITY. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V044000 (TIRES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS NOT AVAILABLE. THE DOT NUMBER WAS UNKNOWN.

IST TIME-CAR STATIONARY-STARTED CAR AND IT STARTED SHAKING-TRACTIONARY CONTROL WARNING CAME ON-TURNED CAR OFF-WAITED A FEW MINUTES AND TURNED IT ON AND IT WAS FINE -THE NEXT DAY AFTER DRIVIING 250 MILES IT HAPPENED AGAIN AFTER STOPPING FOR A TOLL BOOTH-THE CAR SHUT DOWN WITH THE SAME WARNING-AFTER TWO TRIES IT STARTED AND WE DROVE TO A CHEVROLET DEALER AND THEY REPLACED THE THROTTLE BODY

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

THE ACADIA HAS SIDE DETECTION SENSOR ISSUES RELATED TO POOR DESIGN AND/OR THE ELEMENTS (GM SERVICE TEAMS WORDS NOT MINE). IF THIS IS TRUE, AM I, AS THE CUSTOMER SUPPOSED TO PAY FOR THE BAD ENGINEERING DECISIONS MADE BY GM ENGINEERS? OR IF THE SENSORS FAILED DUE TO THE ELEMENTS, AM I NOT TO DRIVE MY AWD ACADIA OUTSIDE? I'M A LITTLE CONFUSED ON WHY THE RESPONSIBILITY OF THE REPAIR COST FALLS ON MY SHOULDERS WITH THE ABOVE-MENTIONED BEING THE ROOT CAUSES. JODY IN THE SERVICE DEPARTMENT PERSONALLY TOLD ME THAT THE SENSORS WOULD PROBABLY NEED TO BE REPLACED EVERY 1 TO 2 YEARS AT A COST OF $1,200 PER TIME, AND BECAUSE OF THIS PEOPLE HAVE EVENTUALLY GIVEN UP AND TRADED IN THEIR VEHICLES (I CAN'T SAY I BLAME THEM). I'VE BEEN A TRIED AND TRUE CHEVY/GMC FAN, BUT THAT KIND OF CUSTOMER CARE HAS SWAYED MY OPINION. I'VE REACHED OUT TO GM CORPORATE, BUT THEY WERE NOT HELPFUL EITHER. THE LACK OF SUPPORT ON A 3-YEAR-OLD $55,000 VEHICLE IS ASTONISHING.

AT JUST UNDER 1 YEAR OLD THE RACK AND PINNON WENT OUT. REPLACED UNDER WARRANTY. THEN AT JUST OVER 3 YEARS OLD IT WENT OUT AGAIN ON TOP OF THAT FOR THE LAST 9-12 MONTHS THE ENGINE WILL REV UP AND ACCELERATE ON IT'S OWN AFTER IT WILL CHUG FOR A BIT THEN THE SENSOR STABILITRAK WARNING COMES ON THEN IT WILL SAY TRACTION CONTROL OFF THEN IT WILL SAY ITS BACK ON. I HAVE ALSO HAD IT WHERE IT WILL LOOSES ENGINE POWER AND YOU CAN BARELY GET IT TO GO WHEN PUSHING THE GAS PEDAL. IT'S DONE THIS SERIES OF EVENTS ABOUT 10 TIMES. IT HAPPENS WHEN DRIVING, WHEN IN PARK, AND WHILE SITTING AT A RED LIGHT. NO RHYME OR REASON TO IT. BUT IT IS PRETTY UNSAFE WHEN A VEHICLE WILL ACCELERATE ON ITS OWN DRIVING ANYWHERE! NOT TO MENTION THAT A RACK AND PINNON SHOULD NOT GO OUT 2XS IN LESS THAN 3 YEARS LET ALONE ON A VEHICLE THAT COST 45,000+ THAT WAS PURCHASED TO ORDER BRAND NEW! THESE KIND OF COSTLY REPAIRS MIGHT I MENTION AREN'T COVERED UNDER THEIR POWER TRAIN WARRANTY, THOUGH RACK AND PINNON IS PART OF THE STEERING COMPONENT. ALSO THIS SUMMER AT LESS THAN 4 YEARS OLD THE AC QUIT WORKING SO I WENT IN 90 DEGREE TEMPS WITH A BABY AND NO AC UNTIL WE HAD A CHANCE TO RECHARGE IT WITH REFRIGERANT.