NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
135 reports60,000 miles · May 23, 2016
Electrical SystemUnknown Or Other
VEHICLE HAS APPROX 60K MILES, BLIND SPOT SENSOR STOPPED WORKING SUDDENLY. THIS IS A HAZARD AS THE DRIVER COMES TO DEPEND ON THIS INDICATOR AND IT GOES OUT SUDDENLY WITH THE LOCATION OF THE SENSOR UNDER THE WHEEL WELL/BUMPER. RESULTING COST TO REPAIR WAS OVER $600 (FOR PASSENGER SIDE) AT THE DEALERSHIP. AND I WAS TOLD IT WAS LIKE…
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VEHICLE HAS APPROX 60K MILES, BLIND SPOT SENSOR STOPPED WORKING SUDDENLY. THIS IS A HAZARD AS THE DRIVER COMES TO DEPEND ON THIS INDICATOR AND IT GOES OUT SUDDENLY WITH THE LOCATION OF THE SENSOR UNDER THE WHEEL WELL/BUMPER. RESULTING COST TO REPAIR WAS OVER $600 (FOR PASSENGER SIDE) AT THE DEALERSHIP. AND I WAS TOLD IT WAS LIKELY THAT THE DRIVER SIDE WOULD GO OUT NEXT YEAR. THE DESIGN & WHERE THIS SENSOR IS PLACED IS PARTICULARLY PROBLEMATIC FOR LOW TEMP STATES AS THE SENSOR IS PLASTIC, GETS WATER IN IT AND FREEZES AND BURSTS OPEN THE PLASTIC CONTAINER. THIS IS PARTICULARLY CONCERNING WHEN IT GOES OUT WHILE DRIVING - THE DRIVER COMES TO DEPEND ON THE SENSOR LIGHTING UP THE MIRROR WHEN SOMEONE IS IN YOUR BLIND SPOT AND THIS SUV HAS A PARTICULARLY LARGE AREA WHERE CARS CAN NOT BE SEEN. THIS IS A HAZARD AND SHOULD BE RECALLED DUE TO THE DESIGN OF THIS. AS CONSUMERS, WE SHOULD NOT BEAR THE COST OF THIS REPAIR DUE TO A HORRIBLE DESIGN. I HAVE THE ACTUAL MODULE THAT WAS REPLACED OR CAN PROVIDE PICTURES UPON REQUEST. I CAN ALSO SUPPLY A COPY OF THE REPAIR BILL IF SOMEONE WANTS TO REIMBURSE ME THE COST OF THIS REPAIR.
NHTSA ODI #10870323
36,000 miles · Apr 3, 2016
Unknown Or Other
I WAS DRIVING 50 MPH ON A VERY BUSY CITY HIGHWAY WHEN I HEARD WHAT SOUNDED LIKE A TRUCK PUTTING ON AIR BRAKES BUT NO TRUCKS AROUND ME, I FELT SHUDDERING UNDER MY FOOT. SUDDENLY "SERVICE CHARGING SYSTEM" OR SOMETHING LIKE THAT FLASHED ON MY DASH AND I LOST POWER STEERING, ACCELERATION, EVERYTHING. I WAS ABLE TO PULL HARD ON THE W…
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I WAS DRIVING 50 MPH ON A VERY BUSY CITY HIGHWAY WHEN I HEARD WHAT SOUNDED LIKE A TRUCK PUTTING ON AIR BRAKES BUT NO TRUCKS AROUND ME, I FELT SHUDDERING UNDER MY FOOT. SUDDENLY "SERVICE CHARGING SYSTEM" OR SOMETHING LIKE THAT FLASHED ON MY DASH AND I LOST POWER STEERING, ACCELERATION, EVERYTHING. I WAS ABLE TO PULL HARD ON THE WHEEL TO GET INTO THE RIGHT LANE FROM THE CENTER LANE, THERE WAS NO SHOULDER TO PULL OFF ON. BRAKE WAS HARD TO DEPRESS, IT FELT LIKE IT WAS ALL THE WAY TO THE FLOOR. I HAD POWER FROM THE BATTERY, IT WAS SITTING AT 12 VOLTS. I TURNED THE VEHICLE OFF AND RESTARTED, I COULDN'T HEAR IF THE ENGINE WAS RUNNING AS THE CARS GOING PAST WERE SO LOUD, BUT THE RADIO WAS ON AND DASH LIT UP LIKE IT HAD STARTED BUT IT WOULD NOT MOVE. CALLED MY INSURANCE AND THEY SENT A TOW TRUCK. WHILE TURNED OFF ON THE TOW TRUCK, THE OUTER RIM OF THE HEAD LIGHTS AND THE MAIN HEADLIGHTS SUDDENLY ILLUMINATED AND ABOUT 5 MINUTES LATER THEY WENT OFF. DEALER WAS ABLE TO START IT, BUT NOT MOVE IT. I DROPPED IT ON THURSDAY, BY FRIDAY THEY STILL DIDN'T HAVE AN ANSWER AND I HAVE TO WAIT TILL MONDAY. I HAD ONE OF MY CHILDREN WITH ME WHEN THIS ALL HAPPENED. IT WAS VERY SCARY. THERE ARE JUST OVER 36,000 MILES ON MY ACADIA. MY HUSBAND ALSO NOTED THAT THE DAY BEFORE WHEN HE TRIED TO START IT, IT DIDN'T START RIGHT AWAY, IT PAUSED, HE LEFT OFF THE KEY AND ABOUT A SECOND LATER IT FINALLY STARTED.
NHTSA ODI #10853138
20,000 miles · Jan 4, 2016
Power Train
ALL WHEEL DRIVE TURNED OFF WHILE DRIVING UP STRAIGHT UP A HILL WITH 2-3 FEET OF SNOW. COULD NOT GET THE CAR TO MOVE IN ANY GEAR EXCEPT REVERSE. IF THERE HAD BEEN UPHILL TRAFFIC, I WOULD HAVE BEEN REAR ENDED BECAUSE IT STOPPED MOVING.
NHTSA ODI #10817492
74,000 miles · Sep 1, 2015
Air Bags
MASSIVE AIR BAG FAILURE, NOTICE THAT ALL AIR BAGS ARE NOT FUNCTIONING. TWO FRIENDS THAT HAVE SAME VEHICLE HAVE SAME FAILURE. TOLD THAT PASSENGER WEIGHT SENSOR OR WIRING FAILURE WILL CAUSE MASSIVE FAILURE OF AIR BAGS. THIS SEAMS TO BE A SAFETY PROBLEM AND NEEDS TO BE ADDRESSED., 2 OUT OF 3 HAVING THE SAME FAILURE SEEMS EXCESS…
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MASSIVE AIR BAG FAILURE, NOTICE THAT ALL AIR BAGS ARE NOT FUNCTIONING. TWO FRIENDS THAT HAVE SAME VEHICLE HAVE SAME FAILURE. TOLD THAT PASSENGER WEIGHT SENSOR OR WIRING FAILURE WILL CAUSE MASSIVE FAILURE OF AIR BAGS. THIS SEAMS TO BE A SAFETY PROBLEM AND NEEDS TO BE ADDRESSED., 2 OUT OF 3 HAVING THE SAME FAILURE SEEMS EXCESSIVE AND OF NATIONAL CONCERN. PLEASE ADDRESS THIS AND LET ME KNOW I DON'T WANT MY DAUGHTER DRIVING WITHOUT PROPER AIR BAGS, TOLD COST MAY BE IN EXCESS OF $1100.00 AND THE CAR HAS APPROXIMATELY 74,000 MILES. 2ND ITEM: REAR ELECTRIC HATCH ON CLOSING HAS A LOUD CLUNK JUST BEFORE CLOSING, LAST 2 INCHES LIKE SOMETHING IS BINDING OR ABOUT TO BREAK. THIS IS A LOWER PRIORITY UNLESS IT IS POSSIBLE FOR THE HATCH TO OPEN GOING DOWN THE HIGHWAY . THE OTHER ACADIA TESTED DID NOT HAVE THE HARD CLUNK [METAL TO METAL SOUND] ON CLOSING, THIS HAS EXISTED ALMOST FROM HER NEW PURCHASE OF THE ACADIA, DEALER TOLD US NOTHING TO BE CONCERNED ABOUT THEY HAD SEEN IT BEFORE. THANK YOU FOR MAKING IT EFFECTIVE TO MAKE A SAFETY REPORT. *TR
NHTSA ODI #10760786
44,000 miles · Apr 10, 2015
Electrical System
TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FAULTY ELECTRICAL SYSTEM. THE VEHICLE WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE…
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TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FAULTY ELECTRICAL SYSTEM. THE VEHICLE WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
NHTSA ODI #10704980
2,000 miles · Feb 19, 2015
Electrical System
TL* THE CONTACT OWNS A 2013 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE LIGHTS ON THE INSTRUMENT PANEL FLASHED AND THE ENGINE STALLED. THE VEHICLE RESTARTED AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE…
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TL* THE CONTACT OWNS A 2013 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE LIGHTS ON THE INSTRUMENT PANEL FLASHED AND THE ENGINE STALLED. THE VEHICLE RESTARTED AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
NHTSA ODI #10684339
1,000 miles · Jan 16, 2015
Electrical SystemEngineSteering
MY VEHICLE HAS COMPLETELY SHUT OFF 4 TIMES IN THE PAST 2 YEARS WHILE DRIVING, THANK GOD THERE WAS NO ACCIDENT. ALSO MY POWER DOOR LOCKS HAVE LOCKED AND UNLOCKED REPEATEDLY BY THEMSELVES WITHOUT PRESSING ANY BUTTON IN VEHICLE OR KEY FOB. THE LOCKS WILL GO UP AND DOWN UNTIL I SHUT THE CAR OFF AND THEN RESTART. THE LOCKS HAS HAPPE…
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MY VEHICLE HAS COMPLETELY SHUT OFF 4 TIMES IN THE PAST 2 YEARS WHILE DRIVING, THANK GOD THERE WAS NO ACCIDENT. ALSO MY POWER DOOR LOCKS HAVE LOCKED AND UNLOCKED REPEATEDLY BY THEMSELVES WITHOUT PRESSING ANY BUTTON IN VEHICLE OR KEY FOB. THE LOCKS WILL GO UP AND DOWN UNTIL I SHUT THE CAR OFF AND THEN RESTART. THE LOCKS HAS HAPPENED 6 TIMES. ALSO, MY ELECTRIC POWER STEERING GEAR(RACK) NEEDED TO BE REPLACED AT 30000 MILES. THERE WERE 2 RECALLS ONE FOR AIRBAGS AND ONE FOR SEATBELTS. THIS VEHICLE IS UNSAFE AND FRANKLY DANGEROUS, THANK GOD IT NEVER SHUT OFF ON A HIGHWAY. I HAVE BROUGHT IT TO TWO DIFFERENT GMC DEALER SERVICE CENTERS AND THEY CAN NOT DIAGNOSE OR RECREATE THE PROBLEM WHICH MEANS THEY CANNOT FIX THESE PROBLEMS. I DON'T KNOW IF THIS IS ISOLATED TO JUST MY VEHICLE OR THIS IS A PROBLEM RELATED TO THIS PARTICULAR MODEL AND YEAR CAR. I DO NOT FEEL SAFE DRIVING THIS CAR, PLEASE HELP US. THANK YOU. *TR
NHTSA ODI #10673035
1,800 miles · Dec 12, 2014
EngineVehicle Speed ControlFire
TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE FRONT TIRES SPUN WITHOUT THE VEHICLE MOVING. THE ENGINE STABILITY AND TRACTION LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT NOTICED SMOKE EMITTING FROM THE ENGINE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE…
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TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE FRONT TIRES SPUN WITHOUT THE VEHICLE MOVING. THE ENGINE STABILITY AND TRACTION LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT NOTICED SMOKE EMITTING FROM THE ENGINE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.
NHTSA ODI #10663966
8,000 miles · Sep 19, 2014
Suspension
TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE APPROACHING A STOP SIGN, THE VEHICLE MADE AN ABNORMAL FLUTTERING SOUND NEAR THE FRONT END. THE NOISE WAS HEARD DAILY FOR SIX MONTHS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS…
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TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE APPROACHING A STOP SIGN, THE VEHICLE MADE AN ABNORMAL FLUTTERING SOUND NEAR THE FRONT END. THE NOISE WAS HEARD DAILY FOR SIX MONTHS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
NHTSA ODI #10637524
24,900 miles · Jul 16, 2014
Unknown Or Other
I AM NOT RECEIVING COOPERATION FROM SOUTHTOWN MOTORS GMC DEALERSHIP AT 695 HIGHWAY 34 E, NEWNAN, GA 30265 IN REFERENCE TO GETTING MY RECALL FIXED. MY RECALL NOTICES 10085 AND 14187 REQUIRE IMMEDIATE ATTENTION AND SHOULD NOT BE DRIVEN WITHOUT BEING FIXED. I AM CURRENTLY IN A LEASE WITH ALLY THAT REQUIRES 18 MORE MONTHS LEASE PA…
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I AM NOT RECEIVING COOPERATION FROM SOUTHTOWN MOTORS GMC DEALERSHIP AT 695 HIGHWAY 34 E, NEWNAN, GA 30265 IN REFERENCE TO GETTING MY RECALL FIXED. MY RECALL NOTICES 10085 AND 14187 REQUIRE IMMEDIATE ATTENTION AND SHOULD NOT BE DRIVEN WITHOUT BEING FIXED. I AM CURRENTLY IN A LEASE WITH ALLY THAT REQUIRES 18 MORE MONTHS LEASE PAYMENTS. I WOULD LIKE TO ELIMINATE MY LEASE AND RETURN THIS VEHICLE AS I DO NOT FEEL SAFE HAVING MY WIFE, MY INFANT, MY 3 YEAR OLD, AND MY 10 YEAR OLD RIDING IN THIS PARTICULAR VEHICLE. I CONTACTED ALLY AND THEY STATED I WOULD NEED TO PAY ALMOST $7000 TO BREAK THE LEASE OF MY UNSAFE GMC ACADIA. THIS IS RIDICULOUS. I CANNOT GET IT FIXED NOR GET A DIFFERENT VEHICLE WITHOUT PENALTY. THERE HAVE BEEN 13 KNOWN FATALITIES IN REGARDS TO THESE RECALLS AND GMC IS REMAINING QUIET. WHAT ELSE ARE THEY REMAINING SILENT ABOUT. I WANT OUT OF THIS LEASE IMMEDIATELY AND REQUIRE SOME COMPLIANCE FROM SOMEONE. THIS VEHICLE IS NOT SAFE AND I NEED YOUR HELP. *TR
NHTSA ODI #10610885
Official recalls
3Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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