NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
296 reports104,000 miles · Mar 27, 2019
Electrical SystemElectronic Stability Control (esc)
ON MARCH 22, 2019, I WAS DRIVING HOME FROM WORK ON RTE. 130, AGAIN IN THE FAST LANE, I HEAR THAT FAMOUS BEEP AGAIN, BUT KNEW I DID NOT REQUIRE GAS. MY VEHICLE READ TO SERVICE STABLE TRACK ONCE AGAIN AND TRACTION CONTROL OFF. MY TRUCK DROPPED DOWN TO BASICALLY NO POWER IN THE FAST LANE ON A MAJOR HIGHWAY. THANK GOD I SAID MY PRAY…
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ON MARCH 22, 2019, I WAS DRIVING HOME FROM WORK ON RTE. 130, AGAIN IN THE FAST LANE, I HEAR THAT FAMOUS BEEP AGAIN, BUT KNEW I DID NOT REQUIRE GAS. MY VEHICLE READ TO SERVICE STABLE TRACK ONCE AGAIN AND TRACTION CONTROL OFF. MY TRUCK DROPPED DOWN TO BASICALLY NO POWER IN THE FAST LANE ON A MAJOR HIGHWAY. THANK GOD I SAID MY PRAYERS THAT DAY, AND THREE CARS THAT ALMOST PLOWED INTO THE BACK OF MY TRUCK AND ANY ACCIDENTS WERE AVOIDED. I WAS ABLE TO PUT ON MY HAZARD LIGHTS, ONCE AGAIN, AND MAKE MY WAY OVER TO THE SHOULDER OF THE HIGHWAY AND WAS ABLE TO GET MY TRUCK INTO A SHOPPING CENTER PARKING LOT. I HAD THE GAS PEDAL ALL THE WAY DOWN TO THE FLOOR, BUT MY TRUCK WAS MOVING AT ABOUT 10 MILES PER HOUR'. NOWHERE!! I WAS SCARED BUT RELIEVED BECAUSE IT COULD HAVE BEEN WORSE. I COULD HAVE CAUSED A MAJOR ACCIDENT, OR EVEN BEEN HURT. I CONTACTED MY DEALERSHIP T&T COAST IN SEA GIRT, AND EXPRESSED TO THEM MY PROBLEM. I TOLD THEM I JUST HAD THIS STABLE TRACK/SENSOR REPLACED JUST A YEAR AGO, I SHOULD NOT BE FACING THE SAME ISSUE. THEY MADE FALSE PROMISES, PROMISED TO GET ME INTO A MORE RELIABLE VEHICLE, BUT IT DID NOT WORK OUT DUE TO MY CURRENT CREDIT ISSUES. I ASK IF THEY COULD NOT GET ME INTO A MORE RELIABLE TRUCK, COULD THEY AT LEAST FIX THE ISSUE THAT I THOUGHT WAS JUST REPAIRED BY THE SERVICE DEPARTMENT. THEY TOLD ME NO, IT WAS MY ISSUE BECAUSE OF THE HIGH MILEAGE ON THE CAR. I HAVE LEARNED THAT A STABLE TRACK/SENSOR OR TRACTION CONTROL IS SUPPOSED TO LAST THE LIFE SPAN OF YOUR VEHICLE. IT SHOULD NOT GO DUE TO WEAR AND TEAR OR HIGH MILEAGE. I ALSO DID ADDITIONAL INVESTIGATION ON MY END, AND LEARNED THAT GMC HAS BEEN HAVING THIS SAME ISSUE WITH MANY OTHER CUSTOMERS, ALONG WITH ELECTRICAL ISSUES.
NHTSA ODI #11191824
100,000 miles · Mar 14, 2019
EnginePower Train
THE ENGINE MISSES AND HAS SEVERE CARBON BUILDUP ON THE VALVES. THE INTAKE BOOT AND INTAKE MANIFOLD ARE COVERED IN OIL RESIDUE FROM THE BREATHER TUBE FOR THE MOTOR. THE TRANSMISSION STARTED HAVING ISSUES AT 100K. IT HESITATES, SHUTTERS, AND FAILS TO CHANGE GEARS WHILE DRIVING AT HIGHWAY SPEEDS. THE TRANSMISSIONS ARE A KNOWN ISSUE…
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THE ENGINE MISSES AND HAS SEVERE CARBON BUILDUP ON THE VALVES. THE INTAKE BOOT AND INTAKE MANIFOLD ARE COVERED IN OIL RESIDUE FROM THE BREATHER TUBE FOR THE MOTOR. THE TRANSMISSION STARTED HAVING ISSUES AT 100K. IT HESITATES, SHUTTERS, AND FAILS TO CHANGE GEARS WHILE DRIVING AT HIGHWAY SPEEDS. THE TRANSMISSIONS ARE A KNOWN ISSUE AND I DONT UNDERSTAND HOW THIS IS NOT A RECALL.
NHTSA ODI #11186949
80,000 miles · Mar 13, 2019
Engine
TOOK MY CAR INTO GARAGE BECAUSE ENGINE LIGHT CAME ON AND I ALMOST STALLED OUT MULTIPLE TIMES BEFORE I MADE IT TO THE GARAGE. MY CAR WAS TRAILING SMOKE. THE CODE SAID THE TIMING BELT WAS AFFECTED. HE SAID THAT USUALLY MEANS THE WHOLE ENGINE NEEDS REPLACED. MY CAR JUST TURNED 80,000 MILES. HE SAID CAR ENGINES LAST MUCH LONGER THAN…
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TOOK MY CAR INTO GARAGE BECAUSE ENGINE LIGHT CAME ON AND I ALMOST STALLED OUT MULTIPLE TIMES BEFORE I MADE IT TO THE GARAGE. MY CAR WAS TRAILING SMOKE. THE CODE SAID THE TIMING BELT WAS AFFECTED. HE SAID THAT USUALLY MEANS THE WHOLE ENGINE NEEDS REPLACED. MY CAR JUST TURNED 80,000 MILES. HE SAID CAR ENGINES LAST MUCH LONGER THAN THAT, IT SHOULD NOT HAVE ANYTHING WRONG WITH IT. HE TOLD ME THAT MANY GM MOTORS ARE RECALLED, THIS MODEL AND AGE SHOULD'VE BEEN RECALLED WITH AS MANY CUSTOMERS HE'S SEEN IN HIS SHOP WITH THE SAME PROBLEM. I BOUGHT MY CAR BRAND NEW IN 2012, I KNOW HOW IT WAS TAKEN CARE OF. THE ENGINE SHOULD NOT BE BREAKING DOWN JUST AS THE PAYMENTS CAME TO AN END. DO THE RIGHT THING AND RECALL THE ENGINES.
NHTSA ODI #11186622
89,000 miles · Mar 12, 2019
Electrical SystemPower Train
TL* THE CONTACT OWNS A 2012 GMC ACADIA DENALI. THE CONTACT STATED THAT THE VEHICLE OFTEN DECELERATED INDEPENDENTLY AND WOULD NOT EXCEED 30 MPH. ALSO, THE DOORS WOULD UNLOCK AND "SERVICE STABILIZER BAR AND SERVICE TRACTION DEVICE" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AUTONATION OF LAUREL (500 WASHINGTON BLVD…
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TL* THE CONTACT OWNS A 2012 GMC ACADIA DENALI. THE CONTACT STATED THAT THE VEHICLE OFTEN DECELERATED INDEPENDENTLY AND WOULD NOT EXCEED 30 MPH. ALSO, THE DOORS WOULD UNLOCK AND "SERVICE STABILIZER BAR AND SERVICE TRACTION DEVICE" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AUTONATION OF LAUREL (500 WASHINGTON BLVD, LAUREL, MD 20707, (866) 255-2985) WHERE IT WAS DIAGNOSED THAT A NEW WIRING HARNESS NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. TWO WEEKS LATER, THE REPAIR FAILED. THE VEHICLE WAS TAKEN BACK TO THE DEALER THREE TIMES FOR REPAIRS AND WAS CURRENTLY WAITING ON ANOTHER REPAIR REGARDING THE TRANSMISSION'S MODULAR HARNESS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 89,000. THE VIN WAS UNKNOWN.
NHTSA ODI #11186131
Mileage unknown · Mar 8, 2019
Air Bags
PASSENGER AIRBAG GOING OFF WARRANTING A SERVICE AIRBAG MESSAGE COMING UP. THE MODULE UNDER THE PASSENGER SEAT WAS ALREADY REPLACED ONCE DURING THE SUMMER OF 2016 AND IS SHOWING NEEDS REPLACED AGAIN. DOESN'T SEEM LIKE WE SHOULD KEEP HAVING THE SAME PROBLEM JUST A FEW YEARS LATER.
NHTSA ODI #11185118
18,000 miles · Feb 27, 2019
Electrical SystemFuel/propulsion System
TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE FUEL GAUGE DISPLAYED THE INCORRECT AMOUNT OF FUEL IN THE VEHICLE. WHEN THE CONTACT FILLED UP THE FUEL TANK, THE GAUGE REMAINED ON EMPTY. THE CHECK ENGINE, OIL, AND MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. T…
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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE FUEL GAUGE DISPLAYED THE INCORRECT AMOUNT OF FUEL IN THE VEHICLE. WHEN THE CONTACT FILLED UP THE FUEL TANK, THE GAUGE REMAINED ON EMPTY. THE CHECK ENGINE, OIL, AND MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 18,000.
NHTSA ODI #11182868
115,000 miles · Feb 14, 2019
Electrical SystemExterior Lighting
MY LOW BEAM HEAD LIGHTS KEEP BLOWING OVER THE PAST TWO YEARS, I HAVE HAD TO REPLACE THEM 5 TIMES ON THE DRIVER SIDE AND 2 TIMES ON THE PASSENGER SIZE. ALSO HAD MY HEAD LIGHT HARNESS REPLACED OCT DUE THE BLUB BREAKING IN MULTIPLE PIECES. JAN OF 2019, IT RAINED AND MY TURNING SIGNAL BLUB BROKE AGAIN AND THE LIGHTING COMPONENT F…
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MY LOW BEAM HEAD LIGHTS KEEP BLOWING OVER THE PAST TWO YEARS, I HAVE HAD TO REPLACE THEM 5 TIMES ON THE DRIVER SIDE AND 2 TIMES ON THE PASSENGER SIZE. ALSO HAD MY HEAD LIGHT HARNESS REPLACED OCT DUE THE BLUB BREAKING IN MULTIPLE PIECES. JAN OF 2019, IT RAINED AND MY TURNING SIGNAL BLUB BROKE AGAIN AND THE LIGHTING COMPONENT FILLED UP WITH WATER AND LOOKED LIKE A FLOATING FISH BOWL.
NHTSA ODI #11180128
122,800 miles · Feb 12, 2019
Structure
THE LIFT GATE OPENS AND THEN IMMEDIATELY FALLS. IT HAS HIT ME IN THE HEAD A COUPLE OF TIMES. THE LIFT GATE CAN ONLY BE HELD UP IF IT IS PUSHED UP AS HIGH AS IT CAN GO. I AM SHORT SO THAT IS HARD FOR ME TO DO. I ALSO CAN'T LOAD/UNLOAD GROCERIES IF I'M HOLDING THE LIFT GATE UP. I LET THE LIFT GATE CLOSE PART WAY, HOLDING IT WITH …
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THE LIFT GATE OPENS AND THEN IMMEDIATELY FALLS. IT HAS HIT ME IN THE HEAD A COUPLE OF TIMES. THE LIFT GATE CAN ONLY BE HELD UP IF IT IS PUSHED UP AS HIGH AS IT CAN GO. I AM SHORT SO THAT IS HARD FOR ME TO DO. I ALSO CAN'T LOAD/UNLOAD GROCERIES IF I'M HOLDING THE LIFT GATE UP. I LET THE LIFT GATE CLOSE PART WAY, HOLDING IT WITH MY BACK AS I TRY TO LOAD/UNLOAD GROCERIES, BUT NOW THE MOTOR IS PULLING IT CLOSED ON ME AND HAS TRAPPED ME UP AGAINST THE BUMBER! THE CAR IS ALWAYS PARKED WHEN WE OPEN/CLOSE THE LIFT GATE.
NHTSA ODI #11176552
84,000 miles · Feb 12, 2019
Electrical SystemEngineSteering
WE BOUGHT THIS USED CAR FROM A DEALER DROVE IT ABOUT 4 TO 5 MONTHS AND THE LEFT SIGNAL LIGHT FAILED, SO WE CHANGED IT WORKED FOR ONE DAY AND THEN WENT DEAD AGAIN. TURNING LEFT FROM MY STREET THE STEERING WAS REALLY HARD AND HAD PROBLEMS TURNING LEFT BUT I DID FINALLY ON ANOTHER OCCASION THE SAME THING HAPPENED. FINALLY DRIVING …
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WE BOUGHT THIS USED CAR FROM A DEALER DROVE IT ABOUT 4 TO 5 MONTHS AND THE LEFT SIGNAL LIGHT FAILED, SO WE CHANGED IT WORKED FOR ONE DAY AND THEN WENT DEAD AGAIN. TURNING LEFT FROM MY STREET THE STEERING WAS REALLY HARD AND HAD PROBLEMS TURNING LEFT BUT I DID FINALLY ON ANOTHER OCCASION THE SAME THING HAPPENED. FINALLY DRIVING SUDDENLY WE SAW A TURN ENGINE OFF AND THE ENGINE STARTED MAKING LOUD NOISES AND WENT DEAD IN THE MIDDLE OF THE STREET. SO WE KEPT GLIDING WITH NO ENGINE RUNNING AND WENT INTO A PARKING LOT. LUCKY FOR US THE CAR STOPPED RIGHT IN THE PARKING LOT. HAD TO BE TOWED FEW MILES TO A MECHANIC THAT TOLD US THE TIMING CHAIN IS BROKEN AND IN NEED FOR NEW ENGINE. WE TOWED IT TO ANOTHER MECHANIC AND THE SAME THING WAS TOLD. SO NOW IT IS BEEN SITTING AT THE MECHANIC'S SHOP FOR TWO WEEK WAITING FOR NEW ENGINE TO COME IN . I CAN NOT BELIEVE THAT AROUND 84000 MILES THIS CAR NEEDS A NEW ENGINE AND IT IS NOT CHEAP AT ALL. THE CAR HAS A SALVAGE TILTE BUT THIS DOES NOT HAVE ANYTHING TO DO WITH THE PROBLEMS SINCE TOO MANY PEOPLE HAVE BEEN DOCUMENTING THIS PROBLEM, STEERING, ELECTRICAL AND FAILED ENGINE. WHY GM DID NOT RECALL THESE CARS FOR THESE FAILURE. THEY ARE PUTTING PEOPLE AND FAMILIES AT RISK AND WE ARE STUCK WITH THE REPAIRS AND THE BILLS PILING UP.
NHTSA ODI #11176450
72,500 miles · Feb 7, 2019
Exterior Lighting
THIS COMPLAINT IS IN REGARD TO THE TECHNICAL SERVICE BULLETIN 14823, SPECIAL COVERAGE ADJUSTMENT RUNNING LAMP INOPERATIVE (MAY 12, 2015). THE RUNNING LIGHT MELTED IN THE HOUSING (FIRE HAZARD) AND HAD TO BE REPLACED TWICE AT A COST IN EXCESS OF $1,000 EACH TIME. VEHICLE WAS STATIONARY. I WILL NOT UPLOAD RECEIPTS AS THESE CONTA…
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THIS COMPLAINT IS IN REGARD TO THE TECHNICAL SERVICE BULLETIN 14823, SPECIAL COVERAGE ADJUSTMENT RUNNING LAMP INOPERATIVE (MAY 12, 2015). THE RUNNING LIGHT MELTED IN THE HOUSING (FIRE HAZARD) AND HAD TO BE REPLACED TWICE AT A COST IN EXCESS OF $1,000 EACH TIME. VEHICLE WAS STATIONARY. I WILL NOT UPLOAD RECEIPTS AS THESE CONTAIN PERSONAL INFORMATION (NAME/ADDRESS/ ETC.). CAN BE PROVIDED UPON REQUEST.
NHTSA ODI #11175086
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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