NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
64 reportsClear category filter16,226 miles · Aug 10, 2017
Steering
SQUEAKING/WHINING IN STEERING COLUMN. DEALERSHIP DIAGNOSIS, POWER STEERING GEAR LEAKING (RACK & PINION) AND MUST BE REPLACED. COST, $1432.00 PLUS TAX. VEHICLE HAS ONLY 17948 MILES. NOT COVERED BY WARRANTY OR MANUF. RECALL. OUT OF WARRANTY DUE TO AGE OR TIME. POWER STEERING COULD FAIL AS IT HAS IN OTHER VEHICLES. DEFINITELY A SAF…
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SQUEAKING/WHINING IN STEERING COLUMN. DEALERSHIP DIAGNOSIS, POWER STEERING GEAR LEAKING (RACK & PINION) AND MUST BE REPLACED. COST, $1432.00 PLUS TAX. VEHICLE HAS ONLY 17948 MILES. NOT COVERED BY WARRANTY OR MANUF. RECALL. OUT OF WARRANTY DUE TO AGE OR TIME. POWER STEERING COULD FAIL AS IT HAS IN OTHER VEHICLES. DEFINITELY A SAFETY ISSUE. GMC SHOULD STAND BEHIND THEIR VEHICLES AS THIS IS A DESIGN OR ENGINEERING FLAW. THIS CONDITION IS NOTICED WHEN EVER THE STEERING WHEEL IS TURNED IN EITHER DIRECTION.
NHTSA ODI #11014273
32,000 miles · Aug 10, 2017
Steering
THE POWER STEERING STOPS WORKING WHEN TRYING TO PARK OR MOVING AT A SLOW SPEED. I AM IN GOOD SHAPE AND IT TAKES ME ALL MY POWER WITH TWO HANDS TO TURN THE STEERING WHEEL. THERE IS NO WARNING IT CATCHES YOU OFF GUARD AND MULTIPLE TIMES ALMOST HIT CARS IN SPOTS NEXT TO WHERE I PARK. WE ALSO HAVE HAD THE AIR CONDITIONING FIXED TWIC…
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THE POWER STEERING STOPS WORKING WHEN TRYING TO PARK OR MOVING AT A SLOW SPEED. I AM IN GOOD SHAPE AND IT TAKES ME ALL MY POWER WITH TWO HANDS TO TURN THE STEERING WHEEL. THERE IS NO WARNING IT CATCHES YOU OFF GUARD AND MULTIPLE TIMES ALMOST HIT CARS IN SPOTS NEXT TO WHERE I PARK. WE ALSO HAVE HAD THE AIR CONDITIONING FIXED TWICE SINCE WE'VE BOUGHT IT AND STILL DOESN'T BLOW AS COLD AS IT SHOULD. THE CAR HAS 78,000 MILES.
NHTSA ODI #11014096
135,000 miles · Aug 5, 2017
Steering
AT SLOW SPEED TURNS POWER STEERING SEEMS TO LOSE POWER ASSIST
NHTSA ODI #11013038
86,000 miles · Jun 21, 2017
Steering
LOSS OF POWER STEERING AT LOW SPEED. HAD THE ENTIRE RACK REPLACED (PRIOR TO POWER STEERING LOSS), AS WELL AS THE POWER STEERING PUMP REPLACED (AFTER POWER STEERING LOSS AND COVERED UNDER THE TSB) AND WITHIN TO WEEKS OF HAVING THE POWER STEERING PUMP REPLACED, THE EXACT SAME THING OCCURRED. AT VERY LOW SPEED, IN A PARKING LOT,…
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LOSS OF POWER STEERING AT LOW SPEED. HAD THE ENTIRE RACK REPLACED (PRIOR TO POWER STEERING LOSS), AS WELL AS THE POWER STEERING PUMP REPLACED (AFTER POWER STEERING LOSS AND COVERED UNDER THE TSB) AND WITHIN TO WEEKS OF HAVING THE POWER STEERING PUMP REPLACED, THE EXACT SAME THING OCCURRED. AT VERY LOW SPEED, IN A PARKING LOT, MAKING A RIGHT HAND TURN, I LOST ALL POWER STEERING AND HEARD A LOUD SCREECHING NOISE AS I ATTEMPTED TO MANEUVER MY VERY HEAVY SUV TO A SAFE AREA WITH NO POWER STEERING. "SERVICE BATTERY CHARGING SYSTEM" ERROR CAME UP ON MY IN-DASH SCREEN AND THEN IT WENT AWAY. I TURNED THE ENGINE OFF AND RE-STARTED WITH NO POWER STEERING STILL AND THEN RE-STARTED AGAIN AN THAT IS WHEN THE POWER STEERING WORKED AGAIN. THE ENTIRE TIME, THE RADIO AND LIGHTS WERE ON AND DID NOT FAIL. I DROVE THE CAR DIRECTLY TO THE DEALERSHIP AND AFTER A FULL DAY OF HAVING MY CAR, THEY TOLD ME I NEEDED A NEW ALTERNATOR NOW AT AT COST OF $1200!!!! I'M NOT SURE HOW THE ALTERNATOR IS RELATED SINCE I DO NOT HAVE ELECTRIC POWER STEERING?!?!?! I FEEL LIKE THIS DEFECT IS COSTING CUSTOMERS THOUSANDS OF DOLLARS FOR A DEFECT FROM THE MANUFACTURE AND GM NEEDS TO WAKE UP AND ISSUE A RECALL BEFORE SOMEONE IS KILLED!!
NHTSA ODI #11000348
72,000 miles · Feb 16, 2017
Electronic Stability Control (esc)Service BrakesSteering
MY POWER STEERING HAS BECOME INCREASINGLY LOUD AND DIFFICULT TO HANDLE OVER THE LAST COUPLE OF MONTHS. IN RESEARCHING THIS PROBLEM, I HAVE NOTICED NUMEROUS SIMILAR PROBLEMS OTHER INDIVIDUALS WITH THIS TYPE OF VEHICLE HAVE HAD. I AM NOT UNDERSTANDING WHY THERE HAVE NOT BEEN ANY RECALLS TO CORRECT THIS PROBLEM IF IT IS A COMMON PR…
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MY POWER STEERING HAS BECOME INCREASINGLY LOUD AND DIFFICULT TO HANDLE OVER THE LAST COUPLE OF MONTHS. IN RESEARCHING THIS PROBLEM, I HAVE NOTICED NUMEROUS SIMILAR PROBLEMS OTHER INDIVIDUALS WITH THIS TYPE OF VEHICLE HAVE HAD. I AM NOT UNDERSTANDING WHY THERE HAVE NOT BEEN ANY RECALLS TO CORRECT THIS PROBLEM IF IT IS A COMMON PROBLEM WITH THE ACADIA. RECENTLY, APPROXIMATELY A WEEK AGO, I HAVE NOTICED THAT MY "STABILITRACK" IS OFF AND MY VEHICLE TELLS ME TO "SERVICE BRAKE SYSTEM" AND IS NOT BECOMING DIFFICULT TO STOP AND SHAKES QUITE A BIT WHEN DOING SO. I TRAVEL FROM HOME TO TOWN AND OFTEN HAVE TO TRAVEL ON THE INTERSTATE WITH MULTIPLE CARS TRAVELING IN THE SAME DIRECTION AS MYSELF IN CLOSE VICINITY. THE POWER STEERING PROBLEM IS ROUGHLY $1300 TO FIX AND THE BRAKE SYSTEM IS ROUGHLY $800 TO FIX. WHY ARE THERE NOT RECALLS ON THESE PROBLEMS IF IT IS SO COMMON? GMC NEEDS TO BE HELD RESPONSIBLE FOR CREATING POORLY MADE VEHICLES THAT COST A RIDICULOUS AMOUNT OF MONEY ONLY FOR PEOPLE TO HAVE TO SPEND MORE MONEY ON TO FIX AND MY MILEAGE IS ONLY 72,000 MILES...THESE PROBLEMS NEED TO BE INVESTIGATED IMMEDIATELY BEFORE AN ACCIDENT HAPPENS, LIVES LOST, AND GMC SUED.
NHTSA ODI #10955050
105,490 miles · Feb 9, 2017
EngineSteeringVehicle Speed Control
I WAS DRIVING DOWN THE ROAD WITH ALMOST 1/2 A TANK OF GAS, AND I LOST POWER SUDDENLY, AND HAD NO CONTROL OVER MY VEHICLE BECAUSE THE POWER STEERING AND EVERYTHING QUIT. BECAUSE I AM FAIRLY STRONG, I WAS ACTUALLY ABLE TO TURN OFF THE ROAD INTO A SAFE PLACE, AND NOT BE STRANDED ON A VERY BUSY TWO LANE ROAD. AFTER HAVING THE CAR …
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I WAS DRIVING DOWN THE ROAD WITH ALMOST 1/2 A TANK OF GAS, AND I LOST POWER SUDDENLY, AND HAD NO CONTROL OVER MY VEHICLE BECAUSE THE POWER STEERING AND EVERYTHING QUIT. BECAUSE I AM FAIRLY STRONG, I WAS ACTUALLY ABLE TO TURN OFF THE ROAD INTO A SAFE PLACE, AND NOT BE STRANDED ON A VERY BUSY TWO LANE ROAD. AFTER HAVING THE CAR TOWED TO PAUL'S AUTOMOTIVE GARAGE, I WAS ADVISED THAT THE VEHICLE WAS OUT OF GAS.
NHTSA ODI #10953666
Mileage unknown · Dec 27, 2016
Steering
WHINING NOISE IN STEERING COLUMN, THUMPING AT SLOW RIGHT TURNS, NEEDED NEW RACK AND PINION, CV JOINTS REPLACED
NHTSA ODI #10937701
101,000 miles · Mar 30, 2016
Steering
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP FAILED AND NEEDED REPLACEMENT. THE VEHICLE REMAINED AT THE DEALER FOR REPAIRS UNDER AN EXTENDED WARRANTY ISSUED B…
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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP FAILED AND NEEDED REPLACEMENT. THE VEHICLE REMAINED AT THE DEALER FOR REPAIRS UNDER AN EXTENDED WARRANTY ISSUED BY THE MANUFACTURER. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED DAILY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
NHTSA ODI #10852450
62,000 miles · Mar 24, 2016
Steering
THE CAR STARTED TO MAKE A LOUD WHINING SOUND 3 MONTH AFTER WE PURCHASED IT USED. THEN POWER STEERING STARTED TO GO IN AND OUT. TOOK THE CAR TO A AUTO CARE SHOP AND THIS IS WHAT THE BILL SAID. "REPLACE POWER STEERING PUMP, TRIED TO FLUSH SYSTEM 2 TIMES, BLEED OUT AIR, REPLACE POWER STEERING PUMP AGAIN, STILL NO POWER STEERING." …
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THE CAR STARTED TO MAKE A LOUD WHINING SOUND 3 MONTH AFTER WE PURCHASED IT USED. THEN POWER STEERING STARTED TO GO IN AND OUT. TOOK THE CAR TO A AUTO CARE SHOP AND THIS IS WHAT THE BILL SAID. "REPLACE POWER STEERING PUMP, TRIED TO FLUSH SYSTEM 2 TIMES, BLEED OUT AIR, REPLACE POWER STEERING PUMP AGAIN, STILL NO POWER STEERING." SPOKE WITH GMC AND WAS TOLD TO TAKE THE CAR TO A DEALERSHIP, WE ARE COVERED UNDER SPECIAL COVERAGE 14329. GOING TO DEALERSHIP THIS WEEK. WE HAVE ALREADY SPENT A LITTLE LESS THEN $1000 ON THIS PROBLEM.
NHTSA ODI #10851370
48,000 miles · Jan 13, 2016
SteeringUnknown Or Other
STEERING WHEEL COMPLETELY LOCKED UP DURING A TURN A COUPLE OF WEEKS AGO. THEN LAST WEEK I COULDN'T SHIFT INTO REVERSE TO GET OUT OF DRIVEWAY. HAD IT TOWED TO DEALER. 1500.00 LATER I HAVE NEW SHIFTER AND SOME SORT OF NEW GEARS IN STEERING WHEEL. LOOKED IT UP AND THERE IS A CLASS ACTION LAW SUIT WITH MILLIONS OF PEOPLE HAVING THE …
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STEERING WHEEL COMPLETELY LOCKED UP DURING A TURN A COUPLE OF WEEKS AGO. THEN LAST WEEK I COULDN'T SHIFT INTO REVERSE TO GET OUT OF DRIVEWAY. HAD IT TOWED TO DEALER. 1500.00 LATER I HAVE NEW SHIFTER AND SOME SORT OF NEW GEARS IN STEERING WHEEL. LOOKED IT UP AND THERE IS A CLASS ACTION LAW SUIT WITH MILLIONS OF PEOPLE HAVING THE SAME PROBLEM, YET STILL NOT COVERED UNDER A RECALL. MY VEHICLE ONLY HAS 48000 MILES ON IT THIS SHOULD NOT HAVE HAPPENED IF THERE WEREN'T SOME SORT OF DEFECT IN MANUFACTURE.
NHTSA ODI #10820080
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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