2023 Genesis GV70

My AC in my 2023 GV 70 stopped working. Apparently this is a known defect but I was never notified. Im currently in NC, 3 hours from my home in [XXX] where the heat index is 110 degrees. Now i have to drive home to get service without AC. I reached out to the dealer four times today including the service manager, service coordinator and Anthony the GM but no one has returned my call. I called Genesis customer service and their response was “sorry no appointments until late next week and we have no loaners until late September”. Clearly, no one at Genesis at the dealer level or corporate cares enough to help me solve this problem so I am forced to find an independent mechanic who can work on my vehicle and rent my own car until it’s repaired. This is completely unacceptable especially for a luxury vehicle. First, not being notified of a problem Genesis has known about for a long time so i could repair it before it’s become a calamity (where i am now). Second, no one cares enough to help me solve their defective parts problem! I expect Genesis to pay for both the repairs and my rental plus any additional out of pocket expenses. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CORRECTION TO NHTSA COMPLAINT 11754243 (8/2/2026). That complaint was submitted late at night with assistance; several fields were entered wrong and the electrical failure history was omitted. Apologies for the error. Please associate this with XXX. CORRECTIONS: Vehicles towed - YES, TWO, not "No"; my Genesis is still at the dealer it was towed to in [XXX]. Injured - THREE, not 1. Police report - YES, not "No". Mileage about 23,500. Speed at T0 per the EDR - 23 km/h, about 14 mph. OMITTED AND MATERIAL: Before this crash the vehicle STARTED ITSELF TWICE WITH NO HUMAN COMMAND - no key press, no remote start, nobody in it. Separately the entire system went completely black, causing TOTAL ECU AND ECM FAILURE. The vehicle lost electrical integrity. WHY THAT MATTERS: Genesis Service Campaign 914G is "ECM Update - P030X Misfire"; its remedy is "Update the ECM (Engine Control Module) software." It covers 2022-2023MY GV70 (JK1) built 3/29/2021-3/4/2025, VIN starting KMU. My VIN is [XXX], a 2023 GV70. Owner notice was due September 2025. The campaign was still open and unremedied when the car crashed 12/3/2025. THE EVENT: Exiting a highway at low speed with no impact, collision or obstacle of any kind, the airbags deployed spontaneously. The deployment caused loss of control and a three-vehicle collision. The deployment caused the crash. No warning lamp or symptom preceded it. FAULT HISTORY: B139500 cross coupling (SRS firing-loop interconnection fault), B1650 (airbag control unit fault history), and multiple LOW VOLTAGE codes. An electrical system that starts an engine uncommanded and blacks out an ECU can fire a restraint with no crash. EDR: The report states the EDR is part of the Air Bag Control Unit and that if ACU power is lost during an event, all or part of the data may not be recorded. Manufacturer closed its claim with no repair or explanation. Vehicle and ACU remain available; no dealer diagnostic was done on the ACU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

While exiting a highway at normal speed and with no impact, collision, or obstacle of any kind, the airbags in this 2023 Genesis GV70 deployed spontaneously. The unexpected deployment caused me to lose control of the vehicle, and a three-car collision followed. I sustained a head injury and aggravation of a pre-existing traumatic brain injury; I remain under medical care. There was no crash before the deployment - the deployment caused the crash. No warning lamps, messages, or symptoms appeared before the failure. The vehicle was reported to the manufacturer, which opened a claim and later closed it without repair or explanation; a second manufacturer case review is open. I have demanded preservation of all vehicle data, including event data recorder and telematics records, and independent inspection was arranged. The vehicle and the airbag control unit remain available for inspection on request. The problem has not been reproduced by a dealer, and to my knowledge no dealer diagnostic has been performed on the airbag control module.

Driving the car on 2 separate occasions in last 3 weeks when car suddenly stopped when driving and vehicle forward collision warning-braking light went on and car stopped in middle of the road and could not drive forward .The first time it lasted several minutes and then I was able to drive. Notified dealer and told it would be doubtful it could be duplicated and wash the car. The second occasion we were in the interstate highway when it suddenly stopped and forward vehicle collision warning-braking light came on.This was extremely dangerous situation being in middle lane of interstate and inching over to shoulder only with help from a car in right lane . Could not drive 3-5 feet and car would stop. Had to work way to shoulder of highway from middle lane. Called dealer for help and no return call. Went into driver's Manuel and disabled the forward collision warning system. (later told I would need to do this every time I drove)--- Dealer then evaluated and said a rock " may have hit the radar thru the grill and bent it". ( yet there was no signs of damage on grill or elsewhere)--asked to have it covered on warranty and denied , later being told that there was signs of " stress crack in lower front bumper that may have caused this. Overall unacceptable explanation and it appears to be happening to other GV70's when looking on social medial .. Was told it would cost about $2,500 to replace and not covered in warranty . This was a very dangerous occurrence while driving on the highway and could have resulted in a serious accident with nothing to warn that is might occur ( it was sudden and severe braking)

The braking system of my 2023 Genesis GV70 has exhibited recurring failures, specifically the brake pedal and the ABS module. Since February 2025, the vehicle had ongoing brake pedal issues that required approximately 30 days of repair, during which the ABS module was replaced on April 24, 2025. The vehicle remains available for inspection in its current “as-is” condition as per manufacturer instructions until the Event Data Recorder (EDR) data is retrieved. On May 4, 2025—just 10 days after the ABS module replacement—the vehicle was involved in an accident. The unresolved braking issues likely contributed to the crash, directly endangering driver safety and that of others on the road. The dealer addressed the brake pedal and ABS issues during repairs, but no definitive resolution or independent confirmation has been made regarding the root cause. The problem persists as a potential safety hazard. The vehicle has been inspected by Progressive Insurance representatives. Initially, Genesis verbally approved my insurer’s certified third-party expert to retrieve the EDR data. However, Genesis reversed this approval and now insists that only their internal vendor may access the data, which could take 6–8 weeks—delaying independent investigation and resolution. This restrictive approach obstructs transparency and raises concerns about the integrity of the investigation. It has been three weeks since the accident and Genesis has yet to take steps to have the vehicle inspected or scheduled inspection. The police were involved at the time of the accident. Warning signs related to the brake pedal and ABS system appeared from February 2025, prompting the repair period and ABS module replacement. No new warnings appeared immediately before the accident, but the ongoing brake system issues clearly signaled a safety concern. Genesis has made no progress or scheduling effort, deliberately delaying while blocking my insurer from hiring a third party for timely investigation.

Genesis uses soy-based wiring in the engine without any rodent protection. We had rats chewing the wires in the engine last year in April, for $6.9k repair cost and again this year in February for $7.4k in repair cost. This car cost way too much to own, the repairs take about 5 to 6 weeks to complete, and most importantly this cat is a major safety concern to me and my family.

I purchased this vehicle brand new in July 2023. By Jan 2024, it was already having major issues. The 2 major issues with this vehicle are 1) it had an engine misfire ( thus engine and fuel system issues) that cut the power to the vehicle and made it dangerous to drive and thus had to be in at the Genesis dealer service center 3 times (Jan, April and May 2024). The 2nd problem is electrical. On Oct 1st, 2024 the brake lights wouldn't turn off at all despite several troubleshooting attempts. That electrical problem drained the battery and after the car was jump started, after I started to drive, then the car cold died in the middle of the road. I had my 10 day old newborn in the car and I had to get out and stop cars that were driving towards me. Attached is the repair invoice for the engine misfire earlier this year and the car is currently at the repair facility for the electrical problem so no invoice has been generated yet.

I purchased a new 2023 Genesis GV70 on [XXX] from the Genesis Janesville dealership. Within 3 months of driving the car, and less than 5,000 miles on the car, the breaks started to squeak. After approximately 8,000 miles, the all audio in the car malfunctioned and has not worked properly since. Additionally, I was driving on the interstate and the E brake engaged automatically (without engaging myself) and the car immediately deaccelerated from 75 miles to 35 miles within 3 seconds. Fortunately, it was early in the morning and there was no traffic, but if there was, it would certainly be life threatening. I immediately scheduled an appointment with Genesis dealership after the incident in Waukesha and dropped it off with their service team on [XXX]. The service manager (Derek) called me after dropping the vehicle off and noted that the emergency brake also malfunctioned when he was taking the car to the technicians. The service team indicated on [XXX] that they still have not found a solution to the audio issue. They also said they simply reset the car and after a 25 mile test drive the emergency brake did not go off and therefore the car should be safe to drive. Given the car has less than 10,000 miles and is already experiencing several issues, I strongly caution anyone from buying this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including the steering column. I was able to partially drift to a right shoulder with the driver side of the vehicle still in a lane of traffic. I called the U.S. Park Police for assistance crawled over to the passenger side and put my seatbelt on in case the vehicle was hit. The USPS arrived and immediately blocked a lane of traffic and called Maryland DOT for further assistance because of the hazardous situation. Could not be towed because it would not stay in neutral. It then with no one in it started on its own, smoke coming out of exhaust and burning smell. I contacted manufacturer 6/6/23. To date, Genesis has not been able to tell me the cause of the catastrophic failure or has been able to fix the problem. I was put in a terrifying and dangerous situation.