2015 Forest River Rockwood

2015 FOREST RIVER ROCKWOOD. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL FIRE AND INSTALLATION ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAD MULTIPLE FAILURES INCLUDING ELECTRICAL AND STRUCTURAL. THE DEALER ADVISED THE CONSUMER TO CONTACT THE MANUFACTURER. THE CONSUMER REQUESTED A FULL REFUND FOR THE CAMPER. UPDATED 08/21/2017 *JS

7/3/15 @ 3:30 AM MICROWAVE &A/C GOING OFF &ON.BREAKERS, FUSES, POWER SUPPLY @ CAMPER POWER DISTRIBUTION CENTER.CHECKED SURGE PROTECTOR @ POWER DISTRIBUTION SYSTEM, POWER CORD FOR CAMPER; ALL OK. CONDITIONS CONTINUED. RECHECKED BREAKERS OFF, ALL OK. CUT BREAKER GALLEY A/C ON TV WENT OFF. CUT GALLEY A/C BREAKER OFF & FIRE, SPARKS, SMOKE FROM TV FILLINGGALLEY. EXTINGUISH & DISCONNECTED POWER CORD TO TV. ALL 120 VOLT RECEPTACLES WERE BUZZING. CUT ALL BREAKERS OFF &DISCONNECTED ALL CORDS @ 8:00 AM CALLED CAMPING WORLD RV SALE REPORTED ISSUES MANAGER & SERVICE DEPT.@ 10:45 AM SERVICE TECHNICIANS TELL WAIT BY THE PHONE. TOTAL OF 5 HOURS LATER EDMOND CALLED BRING CAMPER TO CW 7/03/15 @ 6:50 PM EDMOND / EVAN I TOLD THEY HAVE 2 OPTIONS OUR MONEY BACK OR NEW CAMPER. GAVE 2ND BACKUP CAMERA FAILED TO WORK.MET W/ SALES MANAGER DANIEL KNIGHT EXPLAINED ALL & HAD 2 OPTIONS OUR MONEY BACK OR NEW CAMPER. WAS NOT INTERESTED WHAT WE SAID, A CONDESCENDING TONE STATING WAS ?NOT HIS PROBLEM WAS FOREST RIVERS PROBLEM? HAD TO GIVE THEM OPPORTUNITY TO FIX PROBLEM FIRST. OR COULD TRADE ANOTHER CAMPER,HAD TO KNOW PROBLEMS WERE BEFORE COULD MAKE OFFER. WE'RE NOT INTERESTED. OUR MONEY BACK OR NEW CAMPER. DANIEL, WE COULD TRY TO SUE MANY BEFORE US HAVE TRIED AND FAILED TOTALLY EXHAUSTED CUTS,SCRATCHESFROM FIRE.I LEAVE BEFORE COLLAPSED. TOLD SM DANIEL KNIGHT & SW EDMOND CONTACT ME JULY 6, 2015 W/ FINDINGS & SOLUTION, AS 7/2/15, 2015 IT'S BEEN 30 DAYS STILL HAVE NOT BEEN CONTACTED BY CAMPING WORLD. ELECTRICAL OVERLOADED120 VOLT SYSTEM &INVERTER W/ 240 VOLTS CONTINUOUS ELECTRICAL POWER SHOULD BE 120 VOLTS CAUSED FIRE & SMOKE DAMAGE TO NEW 2015 FOREST RIVER ROCKWOOD SIGNATURE ULTRA LITE ENTIRE ELECTRICAL SYSTEM OVERLOADED BEYOND ITS CONFORMANCE ANSI/NFPA 1192 STANDARD FOR RVS, NEC, AND UL STANDARDS,SMOKE ALARM DID NOT WORK!

WHILE INSPECTING THE UNDERSIDE OF MY RV I DISCOVERED WHERE THE MANUFACTURER HAD ROUTED THE ELECTRICAL WIRING AROUND THE FRAME INSTEAD OF THE OPENING IN THE FRAME THAT HAD BEEN PROVIDED, (WITH A GROMMET). MY CONCERN IS THAT OVER TIME THE FRAME COULD WEAR THE INSULATION OFF THE WIRES AND SHORT OUT CAUSING A FIRE. I RETURNED THE RV TO THE DEALERSHIP AND EXPRESSED MY CONCERNS. I WAS TOLD THAT THERE WAS NOTHING THAT COULD BE DONE UNTIL THERE WAS A PROBLEM. I TOOK PICTURES OF THE WIRING BUT DON'T KNOW HOW I COULD INSERT THEM HERE. *TR