1992 Ford Tempo

MY IS: STEVEN ENCARNACION. ADDRESS: 1204 ST. JOSEPH WAY, PETALUMA, CA 94954-5360, E:MAIL STEVOE@HOME.COM. TELEPHONE #(707)763-7437. THIS IS THE THIRD OF FOUR (1ST ODI #719304, 2ND ODI #719313) COMPLAINTS I'M FILEING AGAINST G&C AUTOBODY FOR RENTING OUT VEHICLES WITH KNOWN SAFETY DEFECTS FOR PROFIT. ON 01/19/2000 I RENTED THE FORD TEMPO, RENTAL AGREEMENT #25778, REPAIR ORDER #000676, WHILE OUR VEHICLE WAS TO BE REPAIRED. I BROUGHT UP THE FACT THAT THE RENTAL WAS MISSING THE RIGHT SIDE VIEW MIRROR TO CASEY PUTERBAUGH (G&C CUSTOMER SERVICE), SHE SAID "OH THE PARTS MUST BE ON ORDER". THE PASSENGER SIDE AUTOMATIC SHOULDER BELT WORKED INTERMITTENTLY AND WHEN IT DIDN'T I WOULD JUST GET IN AND LEAN AGAINST IT (OUR 1991 HONDA ACCORD EX THAT WAS BEING REPAIRED HAD AUTOMATIC SHOULDER BELTS ALSO). ON 02/09/2000 AS I LEANED FORWARD TO GET OUT OF THE VEHICLE THE BELT CAME SLIDING FORWARD FROM BEHIND ME AT A VERY FAST SPEED, CAUGHT ME BEHIND THE NECK AND PUSHED MY HEAD INTO THE DOOR GLASS AND UPPER DOOR FRAME ABOVE THE GLASS. I TOOK THE CAR TO G&C TO GET ANOTHER RENTAL AND TALKED TO GENE CROZAT, HE SAID THE BELT COULDN'T THROW ME FORWARD AND THAT HE WASN'T GOING TO PAY FOR ANY MEDICAL TREATMENT. THE PETALUMA POLICE DEPARTMENT SAID THAT THEY CARRY INSURANCE FOR IT. I HAD TO SEE MY DOCTOR FOR THE INJURY. WHEN I WAS OUTSIDE TALKING TO GENE ABOUT THE INJURY, MY WIFE WAS IN THE LOBBY AND SAID SHE HEARD WILBERT JOHNSON TELLING THE STAFF "THIS GUY OUT HERE HASN'T LEARNED TO STAY OUT OF THE WAY OF THE AUTOMATIC SEAT BELT!". I RECEIVED A CERTIFIED LETTER ON 02/26/2000 FROM G&C. IT STATES, 1)THE BELT WAS BEHIND ME WHEN I OPENED THE DOOR AND THREW ME (THIS IS CORRECT), 2)IT STATES I WASN'T USING THE BELT AS IT WAS INTENDED AND THEY ARE NOT RESPONSIBLE (HOW DO YOU USE A DEFECTIVE BELT CORRECTLY? RESPONSIBILITY SEEMS TO BE A BURDEN TO G&C AUTOBODY), 3)GENE CROZAT, ALAYNE SATURDAY (CONTROLLER), MY WIFE AND I ALL AGREE THAT THE BELT IS DEFECTIVE RE:IT DIDN'T SLIDE FORWARD AND CAUSED THE INJURY.

MY AUTOMATIC SEATBELT WENT OUT. HAD NEW ONE INSTALLED ($375.00) LESS THEN 2 MONTHS LATER HAD ANOTHER ONE INSTALLED (IT WAS FOUND THE FIRST REPLACEMENT WAS INSTALLED INCORRECTLY) NOW THAT ONE IS NOT WORKING WHICH WAS INSTALLED FEB. 1999. IT HAS NOT BEEN WORKING SINCE LAST JUNE. I PUT ON OVER 50 MILES A DAY DRIVING TO WORK SO THE 12,000 MILES IS OUT (WHICH I DON'T UNDERSTAND WHAT HAS TO DO WITH MY SEAT BELT FUNCTIONING) I CANNOT AFFORD TO KEEP GETTING IT "FIXED". NOW I HAVE NO FUNCTIONING SEATBELT ON THE DRIVERS SIDE. (THE RIGHT SEAT BELT IS NOT FUNCTIONING EITHER, BUT CANNOT AFFORD TO GET THAT ONE "FIXED" AT THE RATE I AM BEING CHARGED FOR NOTHING. *AK