2011 Ford Taurus

The contact owns a 2011 Ford Taurus. The contact stated that while driving at an undisclosed speed, the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 199,000.

While driving down the road, a loud humming started to get loud from the front of my car. Then loud clunking/dragging noises. My car started to slow down and the noises got louder. I had to turn on my hazards and slowly drive back home block by block. There is nothing visibly dragging. But I now have to get my car towed from home as it’s not safe to drive. This isn’t the first time this car has had issues with the steering hub, suspension, tie rods, ball joints, control arms, sway bar, etc. I have had to fix and replace that entire area a multitude of times since I’ve had this car.

This Sunday, the electrical power steering started acting weird as I was driving home, the steering did some unpredictable stops as I was driving 100km/h and had to take a turn on the road. Almost got into an accident because of that steering sudden failure. I can't imagine if there have been a car on the opposite lane I was gonna hit that car... I got so afraid I can't believe the steering can actually malfunction all of a sudden like this. I somehow got back home ''safe'' but then steering was dead. Impossible to steer. Dead. Got my taurus 2011 SHO towed to the closest Ford dealer so that they finally call me and say my VIN number is not on the recall even tho there were thousands of Taurus 2011-2013 recalled for that same issue.

The contact owns a 2011 Ford Taurus. The contact stated while driving approximately 70 MPH, the steering wheel inadvertently drifted to the left and the right. The electric power steering assist warning light was illuminated. The contact stated that a message was displayed on the instrument panel indication that the cruise control system had failed, and the Forward Collision Avoidance system was inoperable. The contact veered off the roadway and turned off the vehicle. The contact restarted the vehicle and started driving however, the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear assembly needed to be replaced. The vehicle had not yet been repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then informed that he would be transferred to the recall center but was transferred to the NHTSA Hotline. The failure mileage was approximately 90,000.

The contact owns a 2011 Ford Taurus. The contact stated that upon starting the vehicle, the power steering failed to operate as the power steering assist fault warning message appeared on the instrument panel. The contact was initially able to restart the vehicle and resume normal driving after the failure; however, the failure returned the next day. The contact had to use excessive force when driving the vehicle to the dealer. The vehicle was diagnosed with an electrical power steering failure. The contact was informed that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The repair was paid for out of pocket. The manufacturer was notified of the failure and provided a case number. The vehicle had been repaired. The failure mileage was 172,395.