NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
28 reports18,350 miles · Oct 3, 2014
Electrical SystemExterior Lighting
VEHICLE WAS EQUIPPED FROM THE FACTORY WITH THE READY FOR THE ROAD PACKAGE. THE FRONT COMBINATION WIG-WAG LED/PARKING LAMP LED/TURN SIGNAL LED (MADE BY WHELEN) BEGAN TO FLASH ERRATICALLY. MOST OF THE TIME, THE TURN SIGNAL WOULD NOT FUNCTION AT ALL. WHEN THE TURN SIGNAL WAS NOT WORKING, THE FLASH RATE OF THE TURN SIGNAL DID NOT CH…
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VEHICLE WAS EQUIPPED FROM THE FACTORY WITH THE READY FOR THE ROAD PACKAGE. THE FRONT COMBINATION WIG-WAG LED/PARKING LAMP LED/TURN SIGNAL LED (MADE BY WHELEN) BEGAN TO FLASH ERRATICALLY. MOST OF THE TIME, THE TURN SIGNAL WOULD NOT FUNCTION AT ALL. WHEN THE TURN SIGNAL WAS NOT WORKING, THE FLASH RATE OF THE TURN SIGNAL DID NOT CHANGE TO MAKE THE DRIVER AWARE THAT THE FRONT LAMP WAS NOT FUNCTIONING. BOTH DRIVER SIDE AND PASSENGER SIDE WERE DEFECTIVE AND REPLACED. LOCAL FORD DEALER REPLACED BOTH UNDER WARRANTY. ONCE WARRANTY IS OUT, THIS PART WILL COST $486 EACH. *TR
NHTSA ODI #10641077
56,200 miles · Sep 25, 2014
Steering
STEERING WHEEL SUDDENLY CAME LOOSE. WHEN HOLDING THE STEERING WHEEL AT THE 12 O'CLOCK AND 6 O'CLOCK POSITION THE STEERING WHEEL COULD BE ROCKED FORWARDS AND BACKWARDS MORE THAN 1/2". THE SAME WAS TRUE IN THE 9 O'CLOCK AND 3 O'CLOCK POSITION. THE PIVOT POINT OF THIS ROCKING ACTION WAS THE BASE OF THE STEERING WHEEL, NOT IN THE…
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STEERING WHEEL SUDDENLY CAME LOOSE. WHEN HOLDING THE STEERING WHEEL AT THE 12 O'CLOCK AND 6 O'CLOCK POSITION THE STEERING WHEEL COULD BE ROCKED FORWARDS AND BACKWARDS MORE THAN 1/2". THE SAME WAS TRUE IN THE 9 O'CLOCK AND 3 O'CLOCK POSITION. THE PIVOT POINT OF THIS ROCKING ACTION WAS THE BASE OF THE STEERING WHEEL, NOT IN THE COLUMN. ACTUAL STEERING CONTROL, TURNING LEFT AND RIGHT, REMAINED SOLID. CAR WAS TAKEN TO LOCAL FORD DEALER THAT SAID THE STEERING WHEEL BOLT CAME LOOSE AND THE REPAIR WAS TO TIGHTEN THE BOLT. DEALER CHARGED 1.5 HOURS LABOR. *TR
NHTSA ODI #10638966
37,000 miles · Aug 20, 2014
Electrical SystemExterior Lighting
WE HAVE PURCHASED SIX INTERCEPTOR SEDANS, THREE IN 2012 AND THREE IN 2013. ALL OF THEM HAVE BEEN PURCHASED WITH THE ROAD READY PACKAGE. THE WHELEN LIGHTS IN THE HEADLIGHTS HAVE BEEN GOING OUT. I HAVE ONE CAR THAT IS HAVING TO GET THE LIGHTS REPLACED FOR THE SECOND TIME. OUR DEALER, JEFF SMITH FORD, IS SAYING THAT THIS IS NOT COV…
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WE HAVE PURCHASED SIX INTERCEPTOR SEDANS, THREE IN 2012 AND THREE IN 2013. ALL OF THEM HAVE BEEN PURCHASED WITH THE ROAD READY PACKAGE. THE WHELEN LIGHTS IN THE HEADLIGHTS HAVE BEEN GOING OUT. I HAVE ONE CAR THAT IS HAVING TO GET THE LIGHTS REPLACED FOR THE SECOND TIME. OUR DEALER, JEFF SMITH FORD, IS SAYING THAT THIS IS NOT COVERED BY WARRANTY. THE WAY THE CARS ARE DESIGNED THE FRONT BUMPER COVER HAS TO BE REMOVED TO REPLACE THESE BULBS. THE WHELEN BULB IS OVER $400 ALONG WITH THE LABOR COST THIS COULD EASILY COST OVER $500. FORD SAYS THERE IS NOT A PROBLEM WITH THESE LIGHTS BUT I DISAGREE. OUR SHERIFF?S DEPARTMENT IS HAVING THE SAME PROBLEM. I JUST PAID $640 TO REPLACE A HEADLIGHT ASSEMBLY ON ANOTHER CAR. IT SEEMS TO ME THAT THERE IS A PROBLEM AND FORD NEEDS TO FIX THIS PROBLEM. VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10626524
34,000 miles · Apr 25, 2014
Electrical SystemEngineService BrakesFireInjury
WAS DRIVING THE VEHICLE, CHECK BRAKE SYSTEM LIGHT CAME ON DASHBOARD, THEN THE BRAKES WENT OUT AND WOULD NOT HELP SLOW VEHICLE. THEN SMOKE BEGAN TO FLOW FROM UNDER THE HOOD OF VEHICLE. WAS ABLE TO SLOW VEHICLE WITH EMERGENCY BRAKE AND CAME TO A STOP. OPENED THE HOOD AND SAW ENTIRE TOP HALF OF ENGINE NEAR FIREWALL ON FIRE. *TR
NHTSA ODI #10584935
54,000 miles · Nov 19, 2013
Engine
THE ENGINE OIL LOW PRESSURE LIGHT CAME ON AFTER CHECKING OIL WHICH WAS FULL WENT INTO LIMP MODE CAUSING VEHICLE NOT TO RUN. *TR
NHTSA ODI #10552875
45,000 miles · Nov 19, 2013
Power Train
THE VEHICLE STARTED TO HAVE A CLICKING NOISE IN RIGHT FRONT TIRE AREA. THE VEHICLE WAS TAKEN TO FORD AND A NEW RIGHT AXLE HAD TO BE REPLACED. THE DEALER STATED IT WAS LOCKING THE AXLE DID NOT COME OUT. *TR
NHTSA ODI #10552873
54,000 miles · Nov 19, 2013
Power TrainCrash
THE VEHICLE HIT A COYOTE SAUSING DAMAGE TO THE FRONT BUMPER AND TRANSMISSION COOLER ALL PARTS WERE REPLACED USING FORD PARTS THE VEHICLE WAS SERVICED BY FORD THEN THE TRANSMISSION ACCORDING TO FORD WAS DAMAGE AFTER THEY SERVICED IT AND REFILLED THE TRANSMISSION THEY STATED THAT IT WAS DRIVEN AND BURNED UP THE TRANSMISSION THE VE…
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THE VEHICLE HIT A COYOTE SAUSING DAMAGE TO THE FRONT BUMPER AND TRANSMISSION COOLER ALL PARTS WERE REPLACED USING FORD PARTS THE VEHICLE WAS SERVICED BY FORD THEN THE TRANSMISSION ACCORDING TO FORD WAS DAMAGE AFTER THEY SERVICED IT AND REFILLED THE TRANSMISSION THEY STATED THAT IT WAS DRIVEN AND BURNED UP THE TRANSMISSION THE VEHICLE WAS TAKEN TO FORD AND RETURNED BY THE LOCAL TOWING COMPANY ON A ROLL BACK WRECKER. *TR
NHTSA ODI #10552871
54,000 miles · Nov 19, 2013
Power Train
THE RIGHT FRONT AXLE SPLINES WORE OUT CAUSING THE VEHICLE NOT TO LOCK IN PARK AFTER A NEW TRANSMISSION WAS INSTALLED BY FORD. *TR
NHTSA ODI #10552869
13,346 miles · Jul 26, 2013
Seat Belts
DRIVER'S SEAT-BELT BUCKLE RECEIVER COVER BROKE OFF UNDER NORMAL POLICE USE, EXPOSING THE INTERNAL COMPONENTS OF THE BUCKLE RECEIVER AND PREVENTING LATCHING OF THE MALE END OF THE BUCKLE INTO THE RECEIVER. *TR
NHTSA ODI #10531968
6,552 miles · Jul 26, 2013
Seat Belts
DRIVER'S SEAT-BELT BUCKLE RECEIVER COVER BROKE OFF UNDER NORMAL POLICE USE, EXPOSING THE INTERNAL COMPONENTS OF THE BUCKLE RECEIVER AND PREVENTING LATCHING OF THE MALE END OF THE BUCKLE INTO THE RECEIVER. *TR
NHTSA ODI #10531966
Official recalls
2Dec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
May 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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