2018 Ford Mustang

PURCHASED A BRAND NEW 2018 FORD MUSTANG ECOBOOST PREMIUM 10-SPEED WITH PERFORMANCE PACKAGE JULY 21, 2018 WITH 9 MILES. TOOK CAR TO THE DEALERSHIP NOVEMBER 2018 AT 2,600 MILES WITH A POPPING FEELING AND SOUND AS WELL AS AN UNSAFE LOOSE FEELING IN THE REAR END. THIS HAPPENED ANY TIME DRIVING OVER UNEVEN SURFACES, TURNING CURVES AND ACCELERATING. THEY REPLACED THE SHOCK ABSORBER AFTER THE CAR WAS IN THE SHOP 11 DAYS. IN JANUARY 2019 I TOOK THE CAR BACK TO THE DEALERSHIP WITH 3,893 MILES. THE CAR WAS STILL MAKING A GRINDING, POPPING SOUND IN THE REAR END AS WELL AS THE FRONT END. THE CAR ALSO STILL FELT LOOSE AS IF WAS GOING TO LOCK UP WHILE DRIVING. THE POPPING, GRINDING HAPPENED WHEN PULLING OUT OF A DRIVEWAY OR PARKING SPACE AS WELL AS SHARP TURNING OF THE WHEELS. THE LOOSE FEELING WAS GOING AROUND CURVES, LEFT OR RIGHT TURNING FROM A STOP LIGHT AS WELL AS ACCELERATING FROM A STOP. THE CAR ALSO FELT AS THOUGH IT WAS NOT SHIFTING PROPERLY. THE DEALERSHIP REPLACED THE FLUID IN THE REAR END AND AFTER 8 DAYS THEY SAID THE REAR DIFFERENTIAL NEEDED TO BE REPLACED. IT HAS SINCE BEEN 8 MORE DAYS IN THE SHOP WITH NO WORD. I FEEL THIS CAR IS UNSAFE AS IT IS SUCH A NEW CAR, HAS BEEN BABIED FROM THE FIRST DAY PURCHASED. THE FACT THAT IT HAS BEEN IN THE SHOP TWICE ALMOST 30 DAYS OF ITS LIFE, UNDER 4,000 MILES AND HAVING THE REAR DIFFERENTIAL REPLACED SHOWS THERE IS SOMETHING SERIOUSLY WRONG WITH THIS CAR. ALL THIS BEING REPORTED TO CARFAX HAS DRASTICALLY REDUCED THE VALUE OF MY CAR SINCE IT DOES NOT REPORT IT AS FACTORY DEFECT BUT RATHER POSSIBLE ABUSE. I DO NOT KNOW IF THIS IS JUST MY CAR OR A SAFETY ISSUE FROM THE FACTORY. I ASKED THE SERVICE MANAGER IF IT WAS POSSIBLE FOR THE CAR TO LOCK UP ON THE HIGHWAY AND HE CONFIRMED IT WAS DEFINITELY A POSSIBILITY. AT THIS POINT I AM AFRAID TO DRIVE THIS CAR NOT KNOWING WHAT ELSE COULD GO WRONG WITH IT.

HOURS FROM HOME AND POWER STEERING FAILED. DEALER SAID THE STEERING ASSIST SYSTEM IS GONE 16523 MILES ON THE CAR. HAD TO LEAVE THE CAR THERE AND WAS GIVEN A RENTAL. NO ESTIMATED TIME OF REPAIR, PART IS ON NATIONAL BACK ORDER. NO WARNINGS STEERING JUST FAILED SUDDENLY.VEHICLE WAS IN MOTION WHEN IT QUIT. OUR DEALER WHERE WE LIVED SEARCHED AND FOUND 1 PART AVAILABLE IN THE COUNTRY. HAVE TO PICK UP MY CAR. NO LONGER FEEL SAFE OR CONFIDENT IN DRIVING THE CAR BECAUSE WHEN IS IT GOING TO HAPPEN AGAIN.

ENGINE STALLS WHILE DRIVING (3) INCIDENTS: ENGINE STALLS, BATTERY INDICATOR/THEN DASH BOARD MESSAGE; 'PUT IN NEUTRAL TO START ENGINE.' SO FAR HAS ALWAYS RE-STARTED WHILE DRIVING AT HIGHWAY SPEEDS: 1.JUNE 25, ESTIMATED MILES: 800, I-77 ON-RAMP EXIT 19, 55 MPH, DECELERATING AROUND TURN, 10 MINUTES AFTER STARTUP (NO SERVICE APPOINTMENT SCHEDULED) 2.JULY 11, ESTIMATED MILES: 1200, SOUTH TRYON APPROACHING CANTON, STRAIGHT, STEADY 45 MPH, 5 MINUTES AFTER STARTUP (SERVICE SCHEDULED) 3.AUGUST 8, 1800 MILES: 1-77 ON-RAMP EXIT 19, 50 MPH, DECELERATING AROUND TURN, 10 MINUTES AFTER STARTUP (SERVICE SCHEDULED). SERVICE REPRESENTATIVE: TOWN & COUNTRY FORD, CHARLOTTE, NC 'SERVICE 1: JUNE 18: OUT MILEAGE: 1393 MILES, INSTALLED MISSING BACK SEAT BRACKET. CHECKED FOR STALL FIX: NO CODES/ NO FIX DETERMINED FOR STALLS. NO CODES/NO SERVICE. 'SERVICE 2: AUGUST 13: RE-CHECK STALL ISSUE: TBD. SUGGESTED ON LINE CHECKS/REMEDIES FOR MUSTANG STALLS ISSUES: NO CODES FOUND / NO SERVICE PERFORMED. ISSUE UNRESOLVED. SERVICE REPRESENTATIVE: HUNTERSVILLE FORD, HUNTERSVILLE NC 'SERVICE 3: AUGUST 27: TECH TEST DRIVES, NO ISSUES DETECTED. CHECK CODES/NO CODES/NO SERVICE. DEALERS COULD NOT FIND ERROR CODES OR REPLICATE STALLING THEREFORE NO SERVICE WAS ATTEMPTED.

I PURCHASED A NEW 2018 FORD MUSTANG 2 DR 4 CYL ECOBOOST ON JULY 9TH 2018. ON AUGUST 15, AFTER HAVING DINNER WITH PARENTS AT THE HOUSE, I WENT TO VISIT SOME FRIENDS IN DAVIE AND IT WAS APROX 7:45 PM WHILE DRIVING ON A 4 LANE ROAD DIVIDED BY A MEDIAN. ROAD HAS FREQUENT SPEEDBUMPS AND THE MEDIAN HAS MATURE TREES. WHILE TRAVELING ON THIS ROAD - I FELT NAUSEOUS AND PLACED BOTH HANDS ON THE STEERING WHEEL AND SUDDENLY THE ROAD BECAME BLURRY AND I LOST CONCIOUSNESS AND STRUCK A TREE IN THE MEDIAN. THE CAR CAUGHT ON FIRE AND ACCORDING TO A POLICE OFFICER, HE TRIED TO REVIVE ME AND TO HELP ME GET OUT, HOWEVER MY LEGS WERE BROKEN AND INJURED. MY RIGHT LEG WAS BROKEN AND MY LEFT LEG WAS BADLY INJURED. I WAS WEARING A HIGH BOOT ON THE LEFT FOOT AND NO BOOT ON THE RIGHT FOOT IN ORDER TO BE ABLE TO DRIVE COMFORTABLY. SECONDS AFTER THE POLICE OFFICER REMOVED ME FROM THE CAR, THE CAR EXPLODED. I BELIEVE THAT I WAS SOLD A DEFECTIVE CAR THAT LEAKED POISENOUS GASES WHICH CAUSED ME TO PASS OUT AND CRASH I TO A TREE. HAD IT NOT BEEN FOR THE POLICE OFFICER, I WOULD HAVE DIED TRAPPED IN THE BURNING CAR.

SIGNIFICANT ENGINE RATTLE BETWEEN 2000-2500 RPM UNDER LIGHT LOAD. RATTLE IS LOUDEST IN THIRD GEAR AT 2200 RPM. SERVICE TECHNICIAN DUPLICATED THE ENGINE RATTLE AND FOUND DAMAGE TO CYLINDERS 5-8 AND SUBMITTED HIS REPORT ALONG WITH PHOTOS TO FORD. THE TECHNICIAN RECOMMENDED FULL ENGINE REPLACEMENT. FORD ONLY APPROVED A NEW SHORT BLOCK.

2018 MUSTANG GT WITH MANUAL TRANSMISSION. ENGINE STALLS WHEN SHIFTING INTO NEUTRAL (MANUAL TRANS) AT HIGHER ENGINE SPEEDS. FOR EXAMPLE, COMING UP TO A RED LIGHT (WAS TRAVELING APPROX 50MPH) OR WHILE EXITING THE FREEWAY (WAS TRAVELING 65MPH AND THEN WAS TURNING AROUND AN OFF-RAMP). HAS OCCURED AT ANY DRIVING SPEED (IF REVVING ENGINE AT FULL STOP, OR WHILE TRAVELING). STALLING DOES NOT OCCUR IF THE TRANSMISSION REMAINS ENGAGED WHILE SLOWING DOWN. IF I SHIFT TO NEUTRAL WHEN THE ENGINE IS NEAR IT'S NORMAL IDLE SPEED (500 RPM AFTER WARM-UP), IT WILL NOT STALL. THE PROBLEM ONLY OCCURS WHEN SHIFTING TO NEUTRAL ABOVE ~2,000 RPM, AND ONLY AFTER THE ENGINE IS WARMED UP. THE PROBLEM WAS PRESENT FROM THE TIME THE VEHICLE WAS BRAND NEW. AT 1500 MILES I RETURNED TO THE DEALER AND WAS ABLE TO SUCCESSFULLY REPRODUCE THE ISSUE TOGETHER WITH THE SERVICE ADVISOR. IN SOME INSTANCES, THE ENGINE SPEED WILL DROP BELOW IDLE SPEED AND THEN WILL RECOVER AND NOT STALL. I MADE A RECORDING OF THE CAN BUS TO TRY TO DIAGNOSE THE ISSUE ON MY OWN, WHICH IS AVAILABLE UPON REQUEST. IT SEEMS THAT THE ENGINE CONTROLLER IS REQUESTING MORE TORQUE FROM THE ENGINE WHEN THE SPEED DROPS, BUT THE THROTTLE WILL NOT RESPOND TO THE REQUEST AND THE ENGINE WILL STALL. NO DTCS OR WARNING LIGHTS WERE GIVEN TO INDICATE THAT THERE WAS AN ISSUE. NO MODIFICATIONS WERE MADE TO THE CAR, AND IS IN COMPLETELY 'STOCK' CONDITION.

THE COLLISION AVOIDANCE SYSTEM HAS BRAKED HARD ON ME THREE (3) TIMES WHEN THERE WASN'T A CAR IN FRONT OF ME. THE FIRST TIME A CAR HAD ALREADY TURNED RIGHT ONTO AN INTERSECTING STREET, THE SECOND TIME A CAR HAD TURNED LEFT INTO A DRIVEWAY AND THE DRIVER WAS ALREADY GETTING OUT TO GET HIS MAIL, AND THE THIRD TIME A CAR HAD STOPPED IN THE LEFT TURN LANE AND I WAS APPROACHING IN THE LANE NEXT TO IT. I'M CONCERNED THAT THIS MAY CAUSE THE CAR BEHIND ME TO REAR END ME SINCE THE CARS WEREN'T NEAR ME AND THERE WAS NO REASON TO BRAKE. ON 3/15/18 I TOOK THE CAR TO THE SERVICE DEPARTMENT OF CROSSROADS FORD IN WAKE FOREST, NC (REF. INVOICE NO. FOCS964640) WHO EXAMINED THE CAR AND DETERMINED "CRUISE CONTROL WORKING AS DESIGNED AT THIS TIME."