2018 Ford Mustang

WHILE DRIVING, THE PASSENGER COMES LOOSE AND THEN IT OPENS, ON ITS OWN. THIS HAS HAPPENED NUMEROUS TIMES, WHILE DRIVING. ADDITIONALLY, THE BACK WINDOWS DO NOT CLOSE ALL THE WAY TO MEET THE FRONT WINDOW, SO I MANUALLY HAVE TO PULL THE WINDOWS CLOSED TO MEET THE SEAL OF THE FRONT WINDOWS. THE DRIVER SIDE WINDOW GETS STUCK AND WONT GO UP OR DOWN, SOMETIMES.

The contact owns a 2018 Ford Mustang. The contact stated that after starting the vehicle, the instrument cluster remained blank. The vehicle was taken to a local dealer, where it was diagnosed that the Instrument Panel Cluster assembly (IPC) needed to be replaced. The contact was made aware of NHTSA Campaign Number: 19V076000 (Electrical System); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 33,000.

When driving at a normal rate of speed, but goes over a pothole or other large divit, the Passenger door becomes "AJAR" and the warning light indicates as such. Additionally, the power window on the driver side (even with the power off) goes up and down on its own (just less than an inch). It will remain with this action, unless I lower the window slightly. Then the motorized window stays as is. Finally, the back windows do not raise all the way up with the power button. You have to exit the vehicle and manually "pull" the window up into the full closed position.

The contact owns a 2018 Ford Mustang. The contact stated the vehicle was previously repaired under NHTSA Campaign Number: 19V076000 (Electrical System) however, the failure reoccurred. The vehicle was taken to the dealer and it was confirmed that the vehicle was already repaired under the recall. The contact was informed that the vehicle needed to be repaired out-of-pocket. The manufacturer was contacted and informed the contact that the vehicle needed to be diagnosed. The failure mileage was 58,000.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? THE ELECTRONIC, ALL DIGITAL DASHBOARD WENT COMPLETELY BLACK FOR ABOUT 25 SECONDS WHILE I WAS DRIVING DOWN THE INTERSTATE, IN TRAFFIC AT NIGHT, 2. How was your safety or the safety of others put at risk? WHEN THE INSTRUMENT PANEL WENT BLANK, I WAS NOT ABLE TO SEE ANY INFORMATION THAT IS NORMALLY DISPLAYED, SUCH AS SPEED, AMOUNT OF FUEL, ETC. NOTHING. THIS GLITCH TOOK MY ATTENTION AWAY FROM THE INTERSTATE AND TRAFFIC. IT FRIGHTENED ME TERRIBLY. I COULD HAVE EASILY HAD AN ACCIDENT AS I TRIED TO FIGUE OUT THE ISSUE IN THE DARK. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? THE IS UNKNOWN TO ME. HOWEVER, IF YOU SIMPLY GOOGLE, "DASHBOARD GOES BLANK IN FORD 2018 MUSTANG', YOU WILL FIND MANY, MANY OTHER MUSTANG OWNERS STATING INCIDENTS OF THE EXACT SAME BLACK OUT HAPPENING TO THEIR INSTRUMENT PANEL WHEN DRIVING THEIR CARS. FROM WHAT I READ, THIS ISSUE IS NOT LIMITED TO THE 2018 MODEL YEAR OF THIS VEHICLE. THIS IS A KNOWN PROBLEM TO FORD, YET THEY SEEM UNWILLING TO REMEDY THE PROBLEM. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? THIS QUESTION IS UNKNOWN TO ME 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WHILE DRIVING AT 70 MILES PER HOUR ON THE INTERSTATE IN TRAFFIC, AT NIGHT, THE INSTRUMENT PANEL SIMPLY WENT BLACK. IT IS TOTALLY DIGITAL, SO I HAD NO ACCESS TO ANY INFORMATION REGARDING MY SPEED, AMOUNT OF GASOLINE REMAINING IN THE VEHICLE, OR ANYTHING ELSE THAT IS CUSTOMARILY DISPLAYED BY A VEHICLE'S INSTRUMENT PANEL. i PURCHASED THE VEHICLE, USED, ON JANUARY 22, 2022. PLEASE MAKE FORD RECALL ALLMUSTANGS, REGARDLESS OF MODEL YEAR, WITH THIS KNOW ISSUE BEFORE SOME IS KILLED!

The contact owns a 2018 Ford Mustang. The contact stated that upon starting the vehicle, the instrument cluster remained blank. The contact stated that he turned off and restarted the vehicle several times however, the instrument cluster remained blank. The dealer was notified of the failure and informed the contact that the vehicle would be repaired at his own expense. The manufacturer advised the dealer and informed the contact that his vehicle was not included in NHTSA Campaign Number: 19V076000 (Electrical System). The vehicle was not diagnosed or repaired. The failure mileage was approximately 19,500.

Battery terminals on this and other ford models corrode to the point of breaking electrical connection possibly disabling vehicle. Ford does not want to fix issue and says whole wiring harness requires replacement to repair. Battery is often replaced and terminal cleaned but it comes back. They try to put off repairs long enough to get it out of warranty. F150 ford pickups have same issue. Corrosion advances so far as to break battery cable clamp. It is generally the positive clamp. Problem is so common that aftermarket manufacturers have issued redesigned replacements.

Purchased a used 2018 Ford Mustang 3 weeks ago, just now able to get it registered, and the entire electronic instrument panel cluster (e.g., speedometer, warning lights, etc.) all went fuzzy for a few minutes and then totally failed; now just stays totally dark and unreadable. This is an optional all digital instrument panel cluster with programmable color that was a $2,200 option when new. I read online in car forums reports of many others having the same exact issue with the optional 2018 Mustang digital instrument cluster failing and going dark some within weeks of the car being new, and there was a recall on this instrument panel going dark for the 2019 model year. I saw an online post where a driver is driving for 6 months without the speedometer or warning lights functioning because of the repair cost being more than $2000. I got a quote from a Ford dealer for my repair today: $2396.00. This car is less than 5 months out of bumper-to-bumper Ford warranty and under the 36,000 miles limit at 30,383. This appears to be a known and apparently frequent safety issue so I thought Ford customer support might help me out but on calling them today they said they cannot do anything to help. They expect me to pay the $2396.00 for repairs with no assistance for what looks to be an inherent safety defect.