1995 Ford Mustang

TRAVELING AT 30 MPH HIT CAR THAT WENT THROUGH A RED LIGHT. BOTH AIR BAGS DEPLOYED. THE PASSENGER AIR BAG BROKE TWO FINGERS (PINKY AND RING), (THE PINKY FINGER IS BROKEN IN MULTIPLE PLACES) WRIST, BROKEN LIP, BURN TO THE FACE OF PASSENGER, ABRASION TO ARM AND CHEST. THE DRIVER AIRBAG ASIDE FROM INFLATING/EXPLODING, BROKE INUNDATING THE CAR WITH BLUE SMOG THAT ALMOST CHOCKED ME. ASIDE FROM THAT NOTHING HAPPENED TO ME. *NLM

FAILURE OF FORD MOTOR CO. TO MAKE HEAD GASKET REPAIRS IN ACCORDANCE WITH SERVICE PROGRAM 00M10. ON 6/27/00 I BROUGHT MY 1995 FORD MUSTANG IN FOR REPAIR IN ACCORDANCE WITH 00M10 AND FRONT COVER LEAKING. THE REPAIRS WERE NOT MADE BY THE DEALERSHIP. I CALLED FORD & GOT NOWHERE. I THEN CALLED THE WORLD OFFICE OF FORD AND ASKED TO SPEAK WITH [XXX] DIRECTOR, ISSUER OF THE EXTENDED WARRANTY. I WAS TOLD THAT "[XXX]. IS IN THE HEIRACHY AND UNAVAILABLE TO YOU. I KNOW WHAT YOUR COMPLAINT IS. I HAVE DENIED IT, THE REPAIR WILL NOT BE MADE BY FORD. " NOW JUST AS FORD PREDICTED WOULD HAPPEN IN ITS SERVICE PROGRAM LETTER HAS HAPPENED. THE GASKET HAS FAILED AND THE ENGINE IS SEVERELY DAMAGED. THE VEHICLE HAS ONLY 65,000 MILES ON IT. WELL WITHIN THE 100,000 MILES THE SERVICE BULLETIN SAID FORD WOULD COVER. I HAVE CONTACTED FORD AND AS USUAL THEY REFUSE TO PAY FOR THE REPAIRS. THE CAR IS NOW IN SOBH FORD IN DECATUR, GEORGIA, PHONE # 1-404-633-4005. THEIR MECHANICS SAID THE DAMAGE TO THE ENGINE IS DUE TO THE GASKET FAILURE. THIS IS THE SAME GASKET THAT SHOULD HAVE BEEN REPLACED BY FORD BACK IN JUNE 2000, WHEN I BROUGHT THE CAR IN FOR REPAIR IN ACCORDANCE WITH FORD'S SERVICE PROGRAM 00M10. NOW FORD REFUSES TO PAY FOR THE REPAIR CITING THE 7 YEAR TIME LIMIT. TIME DOES NOT WEAR OUT A CAR USAGE DOES. LIKE I HAVE SAID PREVIOUSLY THERE IS 65,000 MILES ON THE CAR, WELL WITHIN THE 100,000 MILES SET IN THE SERVICE BULLETIN. I BELIEVE THAT THERE SHOULD HAVE BEEN NO TIME LIMIT SET ON THE REPAIRS ONLY MILEAGE. IN ADDITION THE CAR SHOULD HAVE BEEN FIXED WHEN I BROUGHT IT IN FOR REPAIR BACK ON JUNE 27, 2000. IT WAS WELL WITHIN THE 7 YEAR TIME LIMIT AND IS STILL RIGHT NOW AS I WRITE THIS LETTER WELL WITHIN THE 100,000 MILE LIMIT SET IN THE WARRANTY. FORD IS RESPONSIBLE IN THIS MATTER. THEY SHOULD HAVE MADE THE REPAIR WHEN I BROUGHT THE CAR TO THEM ON 6/27/2000. THE VEHICLE IS A 1995 MUSTANG, VIN #[XXX] AND I PURCHASED IT NEW BACK IN APRIL 1995. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

THE LEFT BRACKET/TRACK THAT ATTACHES THE DRIVER'S SEAT TO THE FLOOR BOARD BROKE ABOUT A YEAR AGO. I HAVE HAD TO DRIVE WITH A BROKEN AND UNSTABLE SEAT EVER SINCE. YESTERDAY WHILE ON THE FREEWAY I ATTEMPTED TO STRETCH MY BACK AND THE BRACKET/TRACK ON THE RIGHT SIDE BROKE! THIS CAUSED ME TO SWERVE AN NEARLY HIT THE MIDDLE CEMENT RETAINER WALL! NOW THERE IS NOTHING TO HOLD THE DRIVER'S SEAT SECURELY TO THE FLOOR. I HAVE A FRIEND WHO ALSO OWNED A 1994 MUSTANG AND THE EXACT SAME THING HAPPENED TO HIS SEAT TOO. IN FACT, EVERYTHING THAT WENT WRONG WITH HIS, WENT WRONG WITH MINE. WE BOTH HAVE HAD TO HAVE THE TRANSMISSIONS REPLACED (TWICE!), IDLE SENSORS REPLACED, COMPLETE BRAKE SYSTEM REPLACED, RADIATORS REPLACED, WATER PUMPS REPLACED, THE CHECK ENGINE LIGHTS REMAIN ON ALL THE TIME NO MATTER WHAT IS DONE TO THE CAR, AND THE SAME BRACKETS ON THE SAME SEATS HAVE BROKEN. AFTER THE MULTIPLE NUMBER OF COMPLAINTS REGARDING THE SAME SEAT ISSUE, DOESN'T THAT CONSTITUTE SOME SORT OF RECOURSE FOR THE CUSTOMER TO HAVE REPAIRS DONE AT FORD'S EXPENSE? IT'S OBVIOUSLY NOT AN OWNER'S ISSUE IF SO MANY OWNERS ARE HAVING THE SAME PROBLEM. IT'S OBVIOUSLY AN ISSUE OF FORD USING SUB-STANDARD MATERIALS IN THEIR MANUFACTURING OF THE VEHICLES. AS I SAID, THIS JUST ABOUT CAUSED ME TO HAVE A VERY MAJOR ACCIDENT ON THE FREEWAY. I COULD HAVE BEEN KILLED. IF FORD DOES NOT STAND BEHIND THEIR PRODUCT AND TAKE RESPONSIBILITY FOR THE DEFECTIVE PARTS IN THEIR CARS THEY ARE GOING TO FIND THEMSELVES WITH A VERY HUGE LAW SUIT WHEN SOME ON FINALLY DOES GET KILLED. *NLM