2025 Ford Mustang Mach E

Spitzer Ford in [XXX] sold me a new 2025 Ford Mustang Mach E with an open recall. I purchased the vehicle on xxx and this recall had been open and active since 1/26/26. 2 days after buying the vehicle xxx the dealership started calling me about an open recall that needed fixed. I was told by the dealership that they could not list the car as sold with Ford until the recall had been adjusted and they were waiting on a $4,000 rebate. If this recall was open since January, known to the dealership, and aware that it was not fixed, how can they sell a brand new vehicle with an open safety recall. The recall was rectified by the dealership on xxxbut illegally sold me the car on xxx with the open recall. I would like somebody to contact the dealership and rectify the situation so they are not selling brand new cars with open safety recalls to other patrons. They openly admitted they couldn't list the car as sold through Ford until the recall was complete. I'm assuming because they sold a new car with an open recall. The sales manager was dismissive and then started telling me how much he was gonna have to put into my trade for them to sell it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Thursday, May28 I was driving my 2025 Ford Mach-2 on Schrock Rd. in Columbus, Ohio at approximately 3:30 PM when the hood (the "frunk") of the car unexpectedly unlatched and opened, flying up to a vertical position and obscuring my view of traffic. I was driving in the left lane of this road at 40-45 mph. My view of the road was immediately obstructed, but I was able to crouch sufficiently to see enough of the road ahead and the mirrors on each side to navigate to the right lane and then to the side of the road, pull off safely, turn the car off, exit, and close the frunk firmly. I was away from home when this occurred. When I got in the care to drive home, there was a warning that came on, for the first time, that read as follows: FRUNK FAULT DETECTED; SERVICE REQUIRED. There was no advice to avoid driving the car. I checked the hood/frunk to be sure that it was firmly closed, then started for home, avoiding my usual freeway drive at 65mph for a slower trip on local roads. It is a good thing I did, because the risk of a major accident with injury and serious property damage would have been far greater at higher speed. I arrived home without the frunk opening again, called for Ford Roadside Assistance, and arranged to have the car towed to Germain Ford of Columbus, where it still is, awaiting the delivery of a new frunk latch system. The dealer has determined that there is likely a defective sensor in the frunk latch. This is a known issue with the Ford Mach-e, affecting not only the frunk but also sometimes the hatch lid in the rear.This is a serious safety hazard, and a review of reports over several models years from Mach-e owners indicates that I am not alone in having experienced it. At highway speeds a suddenly unlatched frunk/hood would not only open to the vertical, but conceivable also be smashed against the windshield or ripped off the vehicle and become airborne. Ford is aware of the issue, for there is are technical service bulletins covering it.

VIN: [XXX] Recall data refreshed on Aug 09,2025 0 Unrepaired Recalls associated with this VIN Please BROADCAST the following reported RECALLs which are incomplete: 2025 Mustang Mach-E Safety Recalls* Powertrain control module and secondary on-board diagnostic control module c software upddate Recall incomplete Park rod replacement Recall incomplete INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)