2023 Ford Maverick Hybrid

The contact owns a 2023 Ford Maverick. The contact stated while driving 70 MPH, the "Service Advancetrac", "Service Engine Soon", "Power Train Malfunction" "Reduced Power", "Pre-collision Assist Not Available" and "Hill Assist Not available" messages were displayed, and the vehicle decelerated to approximately 28 MPH. The contact veered to the side of the road. The contact stated that he was able to continue driving; however, the vehicle failed to exceed 28 MPH. The contact stated that the failure recurred while driving on another occasion. The check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

On [XXX] at approx. 9:30PM I was traveling on [XXX] in Garland, TX, at 70mph when my vehicle experienced a sudden loss of power, with speed immediately dropping to about 35-40mph. Cluster showed prompts saying 1) cannot use selected gear at this speed (light under "D" was flashing), 2) pre-collision not available; 3) Airbags sensor bad; 4) power-train warning; and, several others before telling me engine needed service. When I tried to accelerate it would go no faster than 25mph. When I applied the brakes and released them it would then accelerate to 35-40mph on its own. Engine light started flashing. When able to do so I pulled over and turned vehicle off. I started it back up and engine light stayed lit, but it continued to experience loss of power and go no faster than 25mph. Again, when I applied the brakes and released them it would accelerate to 35-40mph all on its own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had just driven roughly 30 freeway miles on my way home and the truck suddenly flashes a barrage of errors, ESC fails, gear selection at low speed message, hill assist disable, pre-collision assist disabled, ABS light is on, MIL is on, service wrench is on, and drive mode selection is disabled. My truck lost all response to gas pedal, slows down and then slams on the parking brake at like 1-2 mph. I shut it down, started it back up. I had no gas pedal input. The truck self-accelerates up to 30-35 mph. I don't know at which speed it would've stopped accelerating because because the speed limit was only 30 mph. I ended up just riding the brakes to keep the speed down for 3/4 mile so I could get home. I went to reverse into my space at home and the truck was self accelerating in reverse as well. Normally it just rolls back slowly, but this truck was really moving. I abandoned the idea of backing in because I was scared it would just drive itself into the wall. I will not go back out on the roads in Los Angeles driving this vehicle until this is fixed, I would knowingly be putting my life and others lives in serious danger. I was fortunate that I had read about this happening in the past few weeks to several other Maverick owners who have had this problem, so I was aware of what was happening when it started and was only going about 30 mph and there wasn't much traffic around because it was a rainy night. This would've been horrifying if I were on the freeway or in moving traffic, which has happened to others. According to what I've found on the internet, this issue it is a result of some bad software installed in a recent recall. I had the recall done on [XXX] when I had an oil change. Not sure if this is appropriate but this is a reddit thread from a month ago with a bunch of other drivers that have had this happen: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

All of a sudden, in the rain while driving home, suddenly the (Drive) Shift knob light was flashing, warnings started flashing, hill start assist not available, service vehicle soon, pre collision assist not available, service advance Trac, and parking brake applied automatically and total loss of power…. I almost got into an accident in the rain and traffic because the people driving behind me were going fast and my truck just suddenly lost power and I had those cars coming from behind that had to swerve out of my way. I managed to get it pulled off to a side street and turned it off and back on and still had no power and all the lights/warnings were still on. When you press on the gas, it wouldn’t go…. No throttle response. Could not go. Almost in an accident and it could have been worse if this happened with more traffic.

I took my 2023 Ford Maverick to the Dealership- Larry H Miller Lakewood CO. to get outstanding recalls address on [XXX]. Recalls handled were for Reprogram powertrain control module, turn signal outage detection failure, and software calibration update. I had no issues or concerns with my new vehicles performance or safety up to that point. [XXX] I was driving with my 2 children in the truck on the highway. Going 75 miles/hour uphill near the junction of [XXX] and [XXX] the truck suddenly started reporting errors on the digital display and dropped into limp mode leaving me stuck between 25-35 mph max speed on a busy highway causing a dangerous and unpredictable situation. I was able to exit the highway and navigate side roads to my dealership not far. They cleared the error and reset and were unable to replicate the issue at that time. On [XXX] the issue replicated. Heading south on [XXX] at 75 mph on the highway with my children in the truck, the power train module error once again appeared, check engine light came on and the digital display cycled through a series of errors the same as it had the prior time. Vehicle dropped to limp mode with a max speed of 35 on a busy highway. It once again caused a dangerous and hazardous experience trying to exit the highway at the next available opportunity. On the exit the truck shut off completely. Obstructing traffic. I was able to restart and navigate to a safe spot where I was able to contact Ford Roadside assist and get my truck towed to my same dealership once again. My truck has been at the dealership for 3 weeks now but on [XXX] they reported there were some new updates that might address the issue. They ran those updates and so far have been unable to replicate the problem. There is no solid confirmation from Ford that these updates will resolve the unsafe issue from happening again. We are uncertain at this point as to whether utilizing the vehicle will once again jeopardize our safety driving it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

When driving down the road at approximately 35-40mph, the accelerator pedal stopped working and a variety of warning messages and lights popped up on the dash. Some of those messages included "gear selected will engage at low speed", "powertrain system fault", and "pre-collision assist not available". Because the vehicle suddenly became undriveable, it rolled to a stop in the middle of the road. After coming to a stop, I put it in park (I may have restarted the vehicle, but am not entirely sure) and I was able to get the vehicle off the road, albeit with reduced power. Warning messages and lights (check engine, wrench) remained on the dashboard. There were no warning signs prior to this happening The vehicle was towed to a local Ford dealership and has been there for 13 days. I have not heard from them about identifying the problem. The uploaded photo is a screenshot on my phone of the warning messages through my FordPass app.

Received multiple error messages while driving including: -Pre-collision assist not available -Service engine soon -Powertrain malfunction/reduced power -Drive mode selection disabled. The “D” on the gear shift was also flashing. I slowed down and the parking brake automatically engaged while still driving, which caused the truck to stop hard. I was able to drive it to a parking lot, but it felt like it was in between gears. I turned the truck off in the parking lot for a few minutes, and then successfully started it and made it to the dealership with warning lights on. This likely would have caused a wreck if it happened on a busy road at higher speeds. It sounds like many Maverick owners are experiencing this same issue after the last recall. I don’t feel safe driving my vehicle until this is resolved.

On the freeway all of sudden the “D” icon on the gear selected started flashing and then I started to receive multiple check engine light error messages one after the other, including: •Gear Selected Will Engage at Low Speed •Powertrain malfunction/reduced power •Pre-collision assist not available •Service engine soon warning •Service AdvanceTrac •Hill assist not available The truck then proceeded to switch into neutral all on its own and upon me trying to move the gear selector back into drive the car had zero power when applying the gas. I had to try to avoid traffic to get to the emergency lane with zero power just coasting to the side of the highway. Based on other Ford Maverick owners' testimony it seems Ford Maverick Hybrids getting a recall update to their Powertrain Control Module are then experiencing unpredictable and recurring instances of their truck suddenly having these check engine and random shutdown issues. It seems this has happened to dozens of owners, often at high speeds in the middle of the interstate. It begins with a sudden cascade of alerts (like 5 different malfunctions and systems shutting down). My Ford Maverick was towed and is currently being inspected at the Ford dealer.