2022 Ford Maverick Hybrid

The contact owns a 2022 Ford Maverick. The contact stated while driving approximately 45 MPH, his girlfriend who was occupying the front passenger's side seat, informed him that there was an abnormal odor inside the vehicle. Additionally, the contact sustained severe headaches while driving. The contact drove to the hospital, where he was informed that there was an elevated level of carbon monoxide in his blood, and he had sustained carbon monoxide poisoning after two hours of exposure. The contact also stated that the check engine warning light was illuminated intermittently. The vehicle was taken to the dealer, where it was determined that the heater exchange needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving 70-75 MPH with the Adaptive Cruise Control engaged, a message indicating that the gear was changed forcibly was displayed, and the Eco mode was disengaged, and the engine stalled. The contact was able to pull to the side of the road. The messages "Service Advancetrac", "Service Engine Soon" "Pre-collision Assist Not Available" and "Hill Assist Not Available" were displayed on the instrument panel. Additionally, the messages "Power Train System Fault" and "Collision Assist Unavailable" were displayed on the mobile app. The traction control warning light was illuminated. The contact was able to restart the vehicle after several attempts and a Police Officer assisted the contact in driving to the other side of the road. The contact was able to continue driving at 45 MPH. The vehicle was taken to the dealer, where the failure could not duplicated because the check engine warning light was not illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 18,000.

 The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driving at 65mph and the vehicle began to lose power. Messages displayed on instrument cluster "Service engine soon" "Pre-Collision Asist not available" "Power train malfunction/reduced power" vehicle started losing power and was unable to maintain speed. Check engine light appeared as this was occurring. This occurred in traffic and other drivers did not expect this. I was able to pull over to the side of the road and shut the vehicle down. Once I started the truck again the check engine light remained on but I was able to accelerate back to 60mph.

The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated while driving at 65 MPH, the engine unexpectedly shut off. The Power Train Malfunction, Service Engine Soon, Reduced Power Warning, Pre-collision Assist Not Available, and Active Trac Not Engaged messages were displayed. The check engine warning light was illuminated. The contact pulled over to the side of the road and disconnected and reconnected the negative battery cable to reboot the computer system. The vehicle was able to be restarted, and only the message Service Engine Soon was displayed. The vehicle was taken to the dealer, where diagnostic trouble codes U1011 and U1028 were retrieved; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000. VIN tool confirms parts not available.

The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driving around 20 mph, when the car lost power /almost felt like it was stalled. Check engine light came on (yellow wrench icon) and pop up message "service soon". Had to stop vehicle and restart several times to get car going again. Ford Pass app shows a code for Power Malfunction / Reduced Power (see image from phone app). Technician at dealership pulled up error codes from the past few weeks (see images).

My vehicle has been issued recall 23S27 by Ford initially noted in May of 2023. A resolution was to be available in Oct, or 4th quarter of 2023. That did not happen. I received another recall notice from Ford saying the recall would be resolved in the first quarter of 2024. While completing my taxes on April 15, I remembered this and also that no action or repair has been detailed or explained. Thought I would fire off a complaint to NHTSA because of the lack of action on this recall. Please advise what, if anything, is happening to resolve this issue.