2020 Ford Fusion

The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was making an abnormally loud sound. The vehicle then failed to shift into drive or reverse. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the cam shaft thrust plate was damaged and there was damage to the crank shaft. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,964.

After every fuel up on the vehicle since I bought it in October 2022 car was sluggish to start, it proceeded to get worse as weeks went by and car refused to turn on until multiple attempts. Days later as I was driving and came to a stop light the car was struggling to stay on. The check engine light finally turned on after a few months of struggling with being able to turn vehicle on after fill up. Upon taking it to the Ford dealership to inspect code P0496 AND P0456 were found. Upon further inspection I was quoted to need VMV and charcoal canister with reprograming to VMV totaling 1500 worth of repairs. After two days of waiting dealership advised that parts, primary charcoal canister are in back order as "this is a common problem with these cars". Telling me that there is no way of knowing when I will be able to get the parts. Being that my car is a 2020, I don't comprehend why this is even an issue and why is this not a recall.

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in the car should it happen to anyone else. Limited control of car, notice no more Belt as well after i was able to stop. It appaired to in tiny pieces as small as bee bees all over the car. Not even recognizable as a belt. This has happed 2 times (this is not normal in 38,000 miles, having very limited control of car and breaking and steering and no power with smell of fire/burning.

Issues with Ford Sync Infotainment system have been occurring for over a year now, with the latest being on May 25th. Backup camera stays on when in drive, and then turns to a blue or black screen that says contact dealer. GPS will fail randomly and will show my vehicle driving off roads and not following the route I am driving. A/C will randomly stop working and show a Fan Speed of 0 no matter how many times you try to increase the fan speed, then once you are able to adjust the fan speed after restarting the car it will only blow very hot air at any temperature setting except in Max A/C. Which even in Max A/C the air coming out is not very cold. The backup camera staying on is dangerous you are not able to control any other functions of your vehicle because the vehicle believes its still in reverse, and at night when the screen is bright blue it impairs visibility. The GPS failure does not allow for proper navigation when traveling. The A/C issue is dangerous during the summer time when you are unable to cool your vehicle with passengers, especially young children from the over 100F temperatures you can experience during the summer. The dealership has seen the A/C issue, and I have videos of the backup camera and GPS issues. Dealership has inspected the vehicle and has been unable to diagnose the issue. They have reset and updated the software, but issues are still intermittent. Multiple calls with Ford and they are unable to provide additional assistance without there being any fault codes or the issue being present. When the A/C issue was present at the dealership, they were unable to diagnose the issue and Ford did not respond back to customer service inquiries to know who at Ford to contact for additional support. No warning signs about the issues. Will just happen randomly at times with no advance warning of anything happening. Most of the time the issues happen after starting the vehicle, but A/C and GPS issues have occurred during middle of a drive.

The contact owns a 2020 Ford Fusion. The contact stated while exiting a parking lot, the contact heard an abnormal sound coming from the vehicle. The contact stated that the vehicle failed to accelerate as needed. There was no warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The contact was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted; however, no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 75,002. The VIN was not available.

The contact owns a 2020 Ford Fusion. The contact stated that while attempting to drive forward after reversing the vehicle, the vehicle failed to move. The wrench symbol displayed stating there was a system malfunction however, the contact was unsure of the system failure. The contact stated that the diagnostic App linked to the vehicle stated that there was power train malfunction causing reduced power. The contact stated that someone mechanically inclined inspected the vehicle and informed her that the cable shifter bushing had detached causing the gear shifter to move from drive to park. The contact had not taken the vehicle to the dealer. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 80,000.