2019 Ford Fusion

The contact owns a 2019 Ford Fusion. The contact stated that they noticed that the amount of mileage they should be able to drive was significantly lower than what was stated when manufactured. When they initially started the vehicle, it would display a rough start, and a cloud of white smoke would come from the fuel pipe from the rear. The check engine light had illuminated. The contact was informed that the failure was related to the TSB with the NHTSA Number: 10214126 (Engine and Engine Cooling) however the VIN was not included. The vehicle was taken to an independent mechanic who diagnosed that there was a misfire with cylinder 2. The contact with the failure could have also resulted from a failed fuel tank as a whole or damaged walls to the fuel tank. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed the VIN was not included in the TSB with the NHTSA Number: 10214126 (Engine and Engine Cooling). The contact was referred to NHTSA to file a complaint. The approximate failure mileage was 87,000.

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 85,003.

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion had caused a failure with the short block, requiring an engine replacement. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin 19-2139. The vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was taken to the dealer for a recommended maintenance inspection; however, the contact stated that upon the technician inspecting the vehicle, the contact was informed that the engine short block needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was informed to draft a letter for assistance. No further assistance was provided. The failure mileage was 119,000.

The contact owns a 2019 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the vehicle was shuddering and vibrating. The contact stated that the engine was consuming an excessive amount of coolant. The vehicle was taken to a local dealer who diagnosed that there was coolant in cylinder #2, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,000.

The contact owns a 2019 Ford Fusion. The contact stated while his daughter was driving approximately 40-45 MPH, the check engine warning light illuminated, and the vehicle went into LIMP mode. The contact stated that the vehicle failed to exceed 5 MPH. The contact's daughter pulled into a parking lot. The contact stated that he used an OBD reader to determine that cylinder #2 was misfiring. The vehicle was taken to the Chevrolet dealer where it was purchased, and was diagnosed with coolant intrusion into the engine, causing cylinder #2 to misfire. The contact was informed that the engine needed to be replaced. The vehicle was taken to a Ford dealer, where the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,717.

The contact owns a 2019 Ford Fusion. The contact stated that the check engine warning light illuminated. The contact's friend used an ODB code reader and determined that there was a misfire in cylinder #3. The ignition coils were replaced; however, the failure persisted. The contact also discovered that the coolant level remained low. The vehicle was then taken to a dealer for a diagnostic test where it was determined that coolant had leaked into cylinder #3 and that the long block needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired due to parts being on backorder. The failure mileage was approximately 76,000.

The contact owns a 2019 Ford Fusion. The contact stated while driving 65 MPH, the engine overheated message was displayed. The contact stated that he decelerated to 45 MPH and continued driving. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 and #3 had cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The failure mileage was approximately 90,000.

The contact owns a 2019 Ford Fusion. The contact stated while driving 65 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant was leaking into the engine. The mechanic related the failure to Ford Campaign Number: 21N12. The vehicle was taken to the dealer several times, and the dealer informed the contact that the vehicle could not be repaired under the service campaign as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,100.

The contact owns a 2019 Ford Fusion. The contact stated while driving 25 MPH, the vehicle started overheating with the check engine warning light illuminated. The contact stated that after several minutes, the engine temperature returned to normal, and the vehicle operated normally. On another occasion, while driving 15 MPH, the vehicle would not properly accelerate. The contact became aware that the vehicle was overheating. The contact was able to pull over on the side of the road and turned off the vehicle. The contact checked the coolant level and noticed that there was no coolant in the coolant reservoir. The contact added coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that there was coolant leaking into the engine, and that there were metal shavings inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistances was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.