2019 Ford Fusion

The contact owns a 2019 Ford Fusion. The contact stated that while starting the vehicle, there was a loud clanking noise coming from the engine compartment, with the check engine and transmission warning lights illuminated. The vehicle was able to restart. The vehicle was towed to the dealer, where it was diagnosed and determined that the flex plate had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 126,000.

The failure occurred in the engine block or head gasket of the 2.0L EcoBoost engine, leading to coolant intrusion into the cylinders. Yes, the affected engine components were inspected by local dealer and confirmed long block issue. The safety of the driver and others was put at risk due to the potential for: Sudden engine misfire or stalling, which could lead to a loss of power while driving. White smoke from the exhaust reducing visibility for other drivers. Engine overheating, which could cause a breakdown in traffic or on highways. Yes, the problem has been reproduced and confirmed by a Ford dealer and/or independent service center through diagnostic tests, which identified coolant intrusion into the cylinders. The vehicle has been inspected by the manufacturer’s authorized dealer during diagnostic testing to confirm the issue. It has not been inspected by police or insurance representatives. Yes, warning lamps and other symptoms appeared prior to the failure, including: MIL (Check Engine Light) with DTCs such as P0300-P0304 White exhaust smoke, indicating coolant burning in the engine. Engine running rough, especially during cold starts. Low coolant level, requiring frequent refills, with no visible external leaks. These symptoms first appeared [insert time frame or mileage if known].

In 2023 I was experiencing engine issues. There was a check engine light that continued to come on signaling a cylinder misfire. I replaced the sparkplugs and coils however the issue persisted so I made an appointment to bring it to a Ford Dealership. The Ford dealership contacted me to advise that the issue I was experiencing is a known issue with the Ford Ecoboost motor where coolant ends up leaking into the cylinders causing a failure. This is a huge detriment to safety because I could have had a vehicle fire, or my car could have seized up on the highway while I was driving had I not gotten this to a dealership. I contacted Ford regarding the issue and their response was alarming. Since I was slightly over my warranty my vehicle was not covered for any repairs and they would not address the issue despite it being a known problem with these motors. I was stuck with a 7,000 dollar repair bill and "save your receipts and hope for the best" from Ford. Their negligence was alarming and after doing much research I have found that there still was not a recall issued and many people have experienced this issue.

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine was overheating with the temperature warning light illuminated. The vehicle was restarted, and the contact added coolant to the coolant reservoir; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 86,300.

The contact owns a 2019 Ford Fusion. While the contact's son was driving at an undisclosed speed, the cruise control failed to function as intended. The contact stated that the vehicle was shaking erratically, and the brakes independently activated. Additionally, the check engine warning light was illuminated. The contact stated that the failure had occurred while her son was driving on a busy highway. The vehicle was pulled over to the shoulder of the roadway. The vehicle was towed to the dealer where it was diagnosed with a failed electric actuator. The contact was informed that the electric actuator, gaskets, and spark plugs needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 82,000.

The contact owns a 2019 Ford Fusion. The contact stated while operating the vehicle, there was an abnormally severe shaking and vibration coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the flex plate was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,547.

The contact owns a 2019 Ford Fusion. The contact stated that while depressing the accelerator pedal, there was a loud whining sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the engine flex plate had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 64,000.