2017 Ford Fusion

The contact owns a 2017 Ford Fusion. The contact stated while driving at various speeds and making sharp turns, the rear end of the vehicle made an abnormal popping sound and was swaying from side to side. The vehicle was taken to a tire mechanic, where it was determined that the rear differential had failed and needed to be replaced. The vehicle was then taken to another independent mechanic, where it was determined that the rear differential bushing needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 145,000. The VIN was unavailable.

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the contact selected drive(D); however, the gear shift selector reverted to park(P). The power train warning light was illuminated. The contact inspected the shifter cable bushing and became aware that the shifter cable was not connected. The contact connected the shifter cable. The vehicle was taken to a dealer where it was diagnosed that the shifter cable bushing and cap needed to be replaced. The vehicle was repaired. The failure mileage was 114,677.

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 30 MPH and attempting to decelerate, the brake pedal was depressed to the floorboard. There was no resistance from the brake pedal. The contact was able to coast to Firestone parking lot. The vehicle was inspected by an independent mechanic who diagnosed that the driver’s side rear brake hose had fractured, and lost brake fluid. Additionally, the passenger’s side brake hose showed a possible fracture. The rear brake hoses were replaced. The manufacturer was made aware of the failure and confirmed that NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) only included the front brake hoses. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 100,900.

The check engine light began coming on. I took it to the mechanic to determine what may be going on, but he could not find anything. The check engine light continued to come on. Took it back in for deep-dive diagnostics. Service Charging System came on - randomly and intermittently - took it to two different mechanics. At this time problem was intermittent and not consistent. Three mechanics attempted to dive deep into the situation but could not find it. They ruled out the alternator and other issues they suspected. The coolant and Temperature lamps came on once. I immediately stopped driving and checked the coolant. Then, I had mechanics check the coolant and make sure all was good. I took it to another mechanic, and he said it was now throwing all kinds of codes. Took vehicle to local Ford dealership where I was told I needed a new motor and it was not covered by Ford. The cost would be over $13,000. Upon my own investigation, I found that this is a common and recurring problem with this motor. This vehicle has 94k miles on it. In 2022, we purchased it with 78k miles on it for my son to go to college in. Now, I am being told by Ford that the motor will cost more than the car actually did.

Engine light came on while driving on the highway with no other warnings or symptoms that could be noticed during standard operation. Vehicle was taken in to Ford for service the next day and it was discovered that coolant was leaking into cylinder #1 due to the design of the engine long block. Coolant intrusion into the cylinder was causing the cylinder to misfire, as well as engine overheating. If I had not taken the vehicle in for service immediately, overheating would have continued, leading to engine failure while actively driving. THIS IS A KNOWN ISSUE BY FORD AFFECTING SOME OF THEIR 2.0L ECO BOOST ENGINES. Ford issued a technical service bulletin (TSB 19-2346) for its technicians on how to diagnose and fix this defect in December 19th of 2019. Ford service told me the repair would not be covered in any extended coverage or powertrain coverage from the factory.

The contact owns a 2017 Ford Fusion. The contact stated that when the vehicle was started, the contact stated there was an abnormal amount of white smoke coming from the exhaust tips. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

The contact's son owns a 2017 Ford Fusion. The contact stated that while her son was driving at 45 MPH, the check engine warning light was illuminated, and the temperature gauge increased to hot. Additionally, the contact stated that the vehicle lost motive power and failed to accelerate above 35 MPH. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a head gasket leak that caused coolant intrusion in the engine. The vehicle was repaired. The failure mileage was 94,000.

The contact owned a 2017 Ford Fusion. The contact stated that while driving at approximately 40 MPH and depressing the brake pedal, the vehicle failed to respond. The vehicle hit a stop sign, which flew and hit the passenger's side window of the vehicle. The vehicle then hit a privacy fence and crashed into an electrical pole. The air bags failed to respond. The contact stated that she hit her chest against the steering wheel and hit the back of her head against the front driver's side seat headrest. The contact's husband arrived at the scene and transported the contact to the residence. The contact was later taken to the hospital, where she was informed that she had sustained loss of 20 percent of her hearing, loss of smell and taste, and intermittent dizziness due to an internal fluid leak in the back of her head. The contact was still receiving medical assistance. A police report was filed. The vehicle was towed and totaled. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), which she related to the failure. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact noticed a loud knocking sound coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed with a fractured flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not eligible for coverage under Customer Service Program: 22N12. The failure mileage was approximately 160,000.