2017 Ford Fusion

STEERING TURNS EXCESSIVELY WITH TURN WHILE DRIVING, AND THEN STICKS. FORD STATES "ITS WORKING AS IT SHOULD". REPEATEDLY TAKES ME INTO ADJACENT LANE UPON LANE CHANGE, AND ALMOST OFF ROAD, WHEN GETTING OFF EXITS. WIPERS AND WINDSHIELD WIPER FLUID SYSTEM: 98% OF THE TIME, DOES NOT CLEAN THE TOP 1/3 OF DRIVERS VIEW OF WINDSHIELD. VISABILITY IS BETTER WHEN NOT USING OR MINIMIZING WIPER USE, IN RAIN, SNOW. SUSPENSION: DEATH RATTLE. VEHICLE INTERMITTENTLY EXCESSIVELY VIBRATES SO SEVERELY, AT ANY SPEED. WITH UNEVEN ROADS, AND HOLES, VEHICLES EXCESSIVELY RATTLES AND JUMPS SIDEWAYS IN LANE. THREE SIDEWALL FLAT TIRES IN LESS THAN ONE YEAR, THE FIRST YEAR OF OWNERSHIP.

TL* THE CONTACT OWNS A 2017 FORD FUSION THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (ROCKWALL FORD, 990 E INTERSTATE 30, ROCKWALL, TX 75087, (972) 290-2200) WAS UNABLE TO VERIFY WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THEY COULD VERIFY WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

REGARDING MANUFACTURER'S RECALL NUMBER 18S08 (STEERING WHEEL SEPARATES FROM THE STEERING COLUMN. I CALLED THE LOCAL FORD DEALER IN LYNBROOK, NY TO HAVE THE SAFETY REPAIR AND WAS INFORMED ON 3/21 THAT FORD HAD NOT SENT THE PARTS AND THAT THEY WERE NOT EXPECTED FOR "MONTHS." I THEN CALLED FORD'S NATIONAL CUSTOMER SERVICE LINE TO COMPLAIN ABOUT THE SAFETY ISSUE. I WAS TOLD A LETTER WOULD BE SENT AFTER APRIL 30TH ABOUT WHEN THE PARTS WOULD BE AVAILABLE. THIS IS NOT A TIMELY MANNER TO CORRECT A MAJOR LIFE-THREATENING SAFETY ISSUE. THIS CAR IS ISSUED TO ME BY MY EMPLOYER.

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE BROWSING ONLINE, THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE CONTACT CALLED NAZARETH FORD (4067 JANDY BLVD, NAZARETH, PA 18064, (866) 601-7744) AND RAY PRICE FORD (2971 ROUTE 940, MOUNT POCONO, PA 18344). THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE AND WOULD NOT BE AVAILABLE FOR ANOTHER FOUR TO SIX MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,700. PARTS DISTRIBUTION DISCONNECT.

THE STEERING WHEEL BECAME LOOSE AND HAD AN EXTREME AMOUNT OF PLAY IN IT. I TOOK IT IN TO THE DEALER TO HAVE IT CHECKED AND REPAIRED. THEY TOOK CARE OF IT WITH NO PROBLEM. AFTER RETURNING HOME MY WIFE SUGGESTED I CHECK AND SEE IF THERE HAD BEEN A RECALL ABOUT THIS ISSUE AND I FOUND THE ARTICLE ABOUT THE 2014 TO 2016 INVESTIGATION. WE THOUGHT IT SHOULD BE MADE KNOWN THAT IT ALSO IS HAPPENING IN 2017 MODELS. THE SERVICE TECHNICIAN TOLD ME THIS WAS THE SECOND ONE HE HAS SEEN ALTHOUGH HE WAS NOT SPECIFIC IF THEY WERE BOTH 2017 MODELS.

WHILE DRIVING, THE STEERING WHEEL STARTED TO LOOSEN. IT ALMOST FELT LIKE IT WAS GOING TO COME OFF. I WAS TRAVELING ON I-94 FROM MILWAUKEE TO THE CHICAGO AREA, SO IT WAS FLAT ROAD, GOOD CONDITIONS. I DROPPED MY SPEED TO 55 AS I WAS AFRAID TO GO THE POSTED 70 MPH WITH THE STEERING WHEEL AS IT WAS. WHEN I GOT HOME I HAD IT TOWED TO THE DEALER AND THEY SAID THE BOLT INSIDE THE STEERING COLUMN WAS LOOSE. THEY FIXED IT.

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE PULLED TO THE LEFT AND SWAYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BEFORE MAKING AN APPOINTMENT WITH SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746 (301) 423-4950), THE VEHICLE STARTED PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED AIR. ANOTHER TECHNICIAN DIAGNOSED THE VEHICLE AND REVEALED THAT THE FRONT CAMBER AND REAR TOE FAILED. THE REPAIRS NEEDED WERE UNKNOWN AND THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN FOR A TEST DRIVE, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO MAKE AN APPOINTMENT WITH THE LOCAL DEALER. THE CONTACT STATED THAT THE GEAR SHIFT ALSO STARTED TO SHIFT INADVERTENTLY FROM DRIVE TO NEUTRAL. THE VEHICLE WAS TAKEN BACK TO SHEEHY FORD OF MARLOW, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED ONCE AGAIN AND INFORMED THE CONTACT TO MAKE AN APPOINTMENT. ON NOVEMBER 1, 2017, WHILE DRIVING 25 MPH, THE VEHICLE SHIFTED TO THE RIGHT, STRUCK TWO OTHER VEHICLES, FLIPPED OVER, AND LANDED ON ITS ROOF. ALL OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISES ALL OVER THE BODY AND INJURIES TO THE NECK, BACK, LEFT HIP, BOTH SHOULDERS, AND BOTH KNEES. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO A LOCAL HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE INITIAL FAILURE MILEAGE WAS APPROXIMATELY 15 AND THE CRASH OCCURRED AT APPROXIMATELY 3,200 MILES.

I WAS DRIVING IN THE HIGHWAY AND SUDDENLY THE WHEELS STOPPED FROM TURNING I ALMOST HAD AN ACCIDENT WHEN I TOUK THE EXIT AND THE LIGHT WENT ON INDICATES THE CAR NEED A SERVICE STEERING ASSIST FAULT, I TOOK IT TO FORD DEALER THER WAS NO EXPLANATION WHAT DID CAUSE THAT THEY TOLD ME THE STEERING BAR ROCK GET BROKEN BECAUSE YOU MAY HIT SOMETHING I EXPLAINED TO THEM THAT NOTHING HIT ME BBUT BECAUSE THEY HAVE NO EXPLANATION THEY MADE THAT UP SOMEONE NEED TO LOOK THAT UP THIS IS SO DANGEROUS ISSUE WHILE YOU DRIVING.