VEHICLE IS NOISY IN NEUTRAL AND HAS TROUBLE SHIFTING GEARS.
2017 Ford Fusion
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2017 Ford Fusion do not stand out strongly from the model-year median of 1,109.
About this comparison →How this year compares
Owner complaints by model year
Compare all Fusion years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
607 reports with mileage · 502 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 394 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 310 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine And Engine Cooling. Review the 134 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
310 reportsENGINE SHUTS OFF WHILE DRIVING IN MOTION, MAKING LEFT TURN FROM MAIN STREET INTO PARKING LOT - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT INTO PARK AND RESTARTED. UNKNOWN STATIONARY, BRAKING AT TRAFFIC SIGNAL - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT IN PARK AND RESTARTED. UN…
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ENGINE SHUTS OFF WHILE DRIVING IN MOTION, MAKING LEFT TURN FROM MAIN STREET INTO PARKING LOT - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT INTO PARK AND RESTARTED. UNKNOWN STATIONARY, BRAKING AT TRAFFIC SIGNAL - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT IN PARK AND RESTARTED. UNKNOWN IN MOTION, MAKING LEFT TURN FROM ONE 2 LANE ROAD TO ANOTHER 2 LANE ROAD - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. DISPLAY READ SEE MANUAL - SERVICE ADVANCE TRAC. VEHICLE PUT IN PARK AND RESTARTED. UNKNOWN. IN MOTION, MAKING RIGHT TURN FROM ONE 2 LANE ROAD TO ANOTHER 2 LANE ROAD - VEHICLE SHUT OFF ENGINE LIGHT AND WRENCH. VEHICLE PUT IN PARK AND RESTARTED. UNKNOWN IN MOTION, MAKING LEFT FROM 2 LANE ROAD TO PRIVATE ROAD, DISPLAYED ENGINE LIGHT AND WRENCH. DISPLAY READ SEE MANUAL - SERVICE ADVANCE TRAC. VEHICLE PUT IN PARK AND RESTARTED. UNKNOWN IN MOTION, MAKING LEFT TURN FROM 2 LANE ROAD INTO SUBDIVISION - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT INTO PARK AND RESTARTED. UNKNOWN STATIONARY, ON CITY STREET, VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT. VEHICLE WAS PUT IN PARK AND RESTARTED. UNKNOWN IN MOTION, DIRT ROAD, VEHICLE SHUT OFF WHILE DRIVING 26 MPH. DISPLAY READ SEE MANUAL, SERVICE ADVANCE TRAC. VEHICLE PUT INTO PARK AND RESTARTED. UNKNOWN. VEHICLE HAS SHUT OFF 7 TIMES, DATE PROVIDED IS THE LAST DATE THE VEHICLE SHUT OFF. THIS ISSUE HAS BEEN GOING ON FOR OVER A YEAR. VEHICLE DOES NOT STORE CODES. DEALER SAYS THERE IS NOTHING THEY CAN DO BECAUSE THE VEHICLE "DOESN'T THROW A CODE" BEEN TO THE DEALER 4 TIMES AND THERE HAS BEEN NO ATTEMPT TO REPAIR. NOTIFIED FORD MOTOR COMPANY TWO SEPARATE TIMES - FORD HAS CLOSED MY CASE BECAUSE THE DEALER CANNOT DUPLICATE THE PROBLEM. CURRENTLY VEHICLE HAS A FLIGHT RECORDER INSTALLED BY THE DEALER.
PRIMARY CONCERN: CAR LOSES ALL PROPULSION AND GOES INTO ACCESORY MODE WHEN ACCELERATING. I, AS WELL AS SEVERAL OTHERS WITH 2017 FORD FUSION SPORT MODELS, HAVE LOST TOTAL POWER WHILE LEAVING RED LIGHTS, STOP SIGNS, AND WORST OF ALL, MERGING ONTO THE HIGHWAY. MY CAR DIED UNDER NORMAL ACCELERATION WHILE ATTEMPTING TO MERGE ON THE H…
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PRIMARY CONCERN: CAR LOSES ALL PROPULSION AND GOES INTO ACCESORY MODE WHEN ACCELERATING. I, AS WELL AS SEVERAL OTHERS WITH 2017 FORD FUSION SPORT MODELS, HAVE LOST TOTAL POWER WHILE LEAVING RED LIGHTS, STOP SIGNS, AND WORST OF ALL, MERGING ONTO THE HIGHWAY. MY CAR DIED UNDER NORMAL ACCELERATION WHILE ATTEMPTING TO MERGE ON THE HIGHWAY, AND WHILE PULLING AWAY FROM A STOP SIGN, ON TWO DIFFERENT OCCASIONS, MONTHS APART FROM EACH OTHER. A MEMBER OF OUR FACEBOOK GROUP OF FUSION SPORT OWNERS CAPTURED HIS CAR LOSE ALL POWER, ON VIDEO, AND HIS CAR IS BEING BOUGHT BACK BY FORD, BUT THAT IS NOT ENOUGH. THESE CARS, ALTHOUGH FUN AND ENJOYABLE, POSE A SERIOUS THREAT TO NOT ONLY THE OWNERS OF THE CAR, BUT ALSO TO OTHER DRIVERS ON THE ROAD WHO COULD HIT US FROM BEHIND, INJURING OF KILLING PASSENGERS IN EITHER VEHICLE, OR VEHICLES NEARBY. THIS CAR NEEDS TO BE RECALLED AND REMOVED FROM THE ROAD. HERE IS HIS VIDEO: HTTPS://YOUTU.BE/NLNN0HKRHTG
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO ENGAGE INTO GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDERS FORD (223 EAST GOODMAN RD, SOUTHAVEN, MS 38671, 662-349-7004), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT …
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TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO ENGAGE INTO GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDERS FORD (223 EAST GOODMAN RD, SOUTHAVEN, MS 38671, 662-349-7004), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 110,000.
I FIRST NOTICED WHEN I WAS IN REVERSE THE CAR STALLED THEN A WRENCH TOOL APPEARED ON THE DASHBOARD. I PUT THE CAR IN PARK THEN PROCEEDED TO SHIFT TO DRIVE AND DROVE OFF. THAT OCCURRED SPORADICALLY UNTIL 12/14/2018 WHEN A SHIFTSYSFAULT APPEARED ON THE DASHBOARD. I STARTED TO DRIVE OUT OF A PARKING LOT AFTER I PUT THE CAR IN REVER…
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I FIRST NOTICED WHEN I WAS IN REVERSE THE CAR STALLED THEN A WRENCH TOOL APPEARED ON THE DASHBOARD. I PUT THE CAR IN PARK THEN PROCEEDED TO SHIFT TO DRIVE AND DROVE OFF. THAT OCCURRED SPORADICALLY UNTIL 12/14/2018 WHEN A SHIFTSYSFAULT APPEARED ON THE DASHBOARD. I STARTED TO DRIVE OUT OF A PARKING LOT AFTER I PUT THE CAR IN REVERSE BUT THE GEAR SHIFTED TO PARK ON IT'S OWN AS I WAS DRIVING. BOTH ME N MY PASSENGER TRIED SHIFTING THE GEAR WITHOUT SUCCESS. I TRIED OVERRIDING THE GEAR ACCORDING TO THE MANUAL AND YOUTUBE VIDEO BUT IT WOULD NOT COME OUT OF PARK. CONTINUOUSLY SHIFTING TO PARK FROM NEUTRAL, REVERSE AND DRIVE ON IT'S OWN WHICH CAUSED ME TO PAY FOR A TOW TRUCK TO GET HOME. ONCE HOME I WAS ABLE TO PUT THE CAR IN NEUTRAL THEN DRIVE SO I COULD PARK IT BETTER HOWEVER A NEIGHBOR ATTEMPTED TO OVERRIDE THE COMPUTER BY UNPLUGGING THE BATTERY THEN REATTACHING IT WHEN ANOTHER ALERT APPEARED SAYING ENGINE COOLANT WAS AT A HIGH TEMPERATURE AFTER THE CAR HAD BEEN OFF FOR 2HRS. THE CAR WAS TOWED TO THE DEALERSHIP THE NEXT DAY AND I'M WAITING FOR A RESPONSE ON SERVICING.
AUTOMATIC TRANSMISSION SHIFT STUCK IN PARK. ATTEMPTED TO OVERRIDE PER USERS MANUAL AND FORD DEALERSHIP SERVICE TECHNICIAN WITH NEGATIVE RESULTS. THE VEHICLE WAS STATIONARY AND HAD BEEN SHUTDOWN. THIS OCCURRED WHEN ATTEMPTING TO DRIVE THE VEHICLE AFTER STARTING IT.
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY WITH THE BRAKE PEDAL DEPRESSED, THE TRANSMISSION FAILED. THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN THE DRIVE POSITION AND THE GEAR BECAME STUCK IN THE PARK POSITION. ALSO, THE "SHIFT SYSTEM FAULT, SEE MANUAL" MESSAGE APPEARED. THE VEHICLE WAS TOWED TO …
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TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY WITH THE BRAKE PEDAL DEPRESSED, THE TRANSMISSION FAILED. THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN THE DRIVE POSITION AND THE GEAR BECAME STUCK IN THE PARK POSITION. ALSO, THE "SHIFT SYSTEM FAULT, SEE MANUAL" MESSAGE APPEARED. THE VEHICLE WAS TOWED TO FIVE STAR FORD STONE MOUNTAIN (3800 US-78, SNELLVILLE, GEORGIA 30039, (678) 384-4242) WHERE IT WAS DIAGNOSED THAT THE CABLE BUSHING WITHIN THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER REFERENCED NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN) AS A POTENTIAL CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.
ON MAY 13, 2017 OR THERE ABOUT MY 2017 FORD FUSION FROM A STOPPED DURING TAKE OFF ACCELERATED VERY FAST ALMOST CAUSING ME TO RUN INTO THE REAR OF ANOTHER VEHICLE. ON MAY 15, 2017 I TOOK MY CAR IN FOR SERVICE AND TOLD TECHNICIAN ABOUT IT. HE COULD NOT FIND A PROBLEM. AGAIN ON SEPTEMBER 20, 2017 I TOOK MY CAR IN SPECIFICALLY TO HA…
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ON MAY 13, 2017 OR THERE ABOUT MY 2017 FORD FUSION FROM A STOPPED DURING TAKE OFF ACCELERATED VERY FAST ALMOST CAUSING ME TO RUN INTO THE REAR OF ANOTHER VEHICLE. ON MAY 15, 2017 I TOOK MY CAR IN FOR SERVICE AND TOLD TECHNICIAN ABOUT IT. HE COULD NOT FIND A PROBLEM. AGAIN ON SEPTEMBER 20, 2017 I TOOK MY CAR IN SPECIFICALLY TO HAVE THE ACCELERATION PROBLEM CHECKED OUT AND AGAIN NO PROBLEM WAS FOUND. I WAS TOLD TO BRING THE VEHICLE IN SOON AS IT HAPPENED. ON OCTOBER 10, 2017 TAKING OFF FROM A STATIONARY POSITION I TOOK OFF AFTER LIGHT TURNED GREEN AND THE CAR JUST TOOK OFF ACCELERATING IN A CURVE CAUSING ME TO LOOSE CONTROL AND I RAN INTO A TREE.
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER, VARIOUS WARNING INDICATORS AND GAUGES ILLUMINATED ON THE INSTRUMENT PANEL, AND THE VEHICLE STALLED. THE CONTACT MADE SEVERAL ATTEMPTS TO RESTART THE VEHICLE AND MANEUVER THE GEAR SHIFTER FROM THE PARK POSITION, BUT IT WAS EXTREMELY…
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TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER, VARIOUS WARNING INDICATORS AND GAUGES ILLUMINATED ON THE INSTRUMENT PANEL, AND THE VEHICLE STALLED. THE CONTACT MADE SEVERAL ATTEMPTS TO RESTART THE VEHICLE AND MANEUVER THE GEAR SHIFTER FROM THE PARK POSITION, BUT IT WAS EXTREMELY DIFFICULT. THE VEHICLE WAS CAUTIOUSLY DRIVEN TO CRATER LAKE FORD LINCOLN (2611 BIDDLE RD, MEDFORD, OR 97504, (541) 887-6176). AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
RECEIVED THE VEHICLE WITH APPROX 64 MILES ON IT IN AUG 17. AT 70 MILES, I WAS STOPPED AT A STOP SIGN, WENT TO PULL THROUGH AND THE ENGINE MADE A FUNNY SOUND AND THEN THE CAR LOST POWER. WHEN I ATTEMPTED TO ACCELERATE, THE ENGINE REVED HIGH BEFORE THERE WAS MOVEMENT OF THE VEHICLE. SHUT THE CAR OFF AND TURNED IT BACK ON AND THE…
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RECEIVED THE VEHICLE WITH APPROX 64 MILES ON IT IN AUG 17. AT 70 MILES, I WAS STOPPED AT A STOP SIGN, WENT TO PULL THROUGH AND THE ENGINE MADE A FUNNY SOUND AND THEN THE CAR LOST POWER. WHEN I ATTEMPTED TO ACCELERATE, THE ENGINE REVED HIGH BEFORE THERE WAS MOVEMENT OF THE VEHICLE. SHUT THE CAR OFF AND TURNED IT BACK ON AND THE ORANGE WRENCH LIGHT WAS ILLUMINATED. CAR HAD NO POWER AND HAD TO LIMP IT TO A PARKING LOT. CAR WAS TAKEN TO A DEALER AND I WAS INFORMED THEY REPLACED THE SENSOR. NOW A YEAR LATER (13 AUG 18) WITH APPROX 4K MILES ON THE VEHICLE, I HAVE THE SAME PROBLEM. ORANGE WRENCH LIGHT AND NO POWER. THIS TIME THE VEHICLE WAS GOING UP A HILL AT 10 MPH AND THE ENGINE "CLUNKED", LOST POWER. WAITING ON A TOW TO THE DEALER FOR "REPAIR". THANKFULLY THE CAR IS UNDER WARRANTY HOWEVER, THIS SHOULD NOT HAVE HAPPENED TO A VEHICLE WITH 70 MILES AND AGAIN AT 4K MILES. I HOPE FORD TAKES NOTICE OF THIS PROBLEM. I'M GLAD THESE EVENTS HAPPENED IN CITY CONDITIONS AND NOT WHILE I WAS ON THE HIGHWAY.
Official recalls
423V162000 · Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings
Mar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Consequence & remedy
Consequence: A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
18V167000 · Steering: Steering Wheel/handle Bar
Mar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Consequence & remedy
Consequence: A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
17V427000 · Power Train:automatic Transmission:torque Converter
Jul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Consequence & remedy
Consequence: If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Remedy: Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
16V874000 · Seats:mid/rear Assembly
Dec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Consequence & remedy
Consequence: During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Remedy: Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ22004 · Front Brake Jounce Hose Failures
Opened Aug 8, 2022 · Closed Mar 24, 2023
Status: closed (inferred from source dates) · Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings
On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturing on certain MY 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The result causes a brake fluid leak, lengthening the distance needing to stop the vehicle, increasing the risk of a crash.On March 10, 2023, Ford Motor Company (Ford) submitted to NHTSA Safety Recall 23V-162 (Ford Recall 23S12) to address front brake jounce hoses that may rupture. Ford found the rupture occurs from a localized failure of the internal reinforcement braid due to cyclic fatigue through tensile/bending and torsional inputs during suspension and steering articulations. The supplier for the front brake jounce hoses is Hitachi. This recall affects the subject vehicles equipped with non-hybrid engines and the suspect front brake jounce hoses (a total of 1,280,726 vehicles). The recall covers subject vehicles built from February 3, 2012 to July 19, 2017 when the suspect hoses were used in vehicle production. The remedy is for dealerships to replace both front brake jounce hoses with new hoses that have a revised braid material at no cost. The vehicles equipped with hybrid engines are excluded from the recall because the internal hose pressure is much lower due to the regenerative braking provided by the hybrid brake system. No failures of brake hoses on hybrid vehicles have been reported to ODI or Ford.Ford's actions address ODIs concerns at this time. Hybrid vehicles will be monitored for related failures. The agency reserves the right to take further action if warranted by new circumstances.The 103 ODI numbers cited above can be viewed at NHTSA.gov under the following ID numbers:11511014, 11510867, 11510318, 11509030, 11505993, 11504989, 11504400, 11502147, 11502082, 11501820, 11501283, 11498439, 11498296, 11496842, 11496335, 11494931, 11494851, 11494252, 11493001, 11492084, 11492070, 11491444, 11491274, 11488858, 11488027, 11487627, 11487416, 11487233, 11486150, 11484924, 11484526, 11484080, 11483948, 11483926, 11483739, 11483723, 11482773, 11482690, 11481077, 11480788, 11480294, 11480052, 11479338, 11479334, 11479252, 11479247, 11479187, 11479094, 11479048, 11478985, 11478953, 11478729, 11478216, 11476892, 11476282, 11470558, 11468994, 11467109, 11466294, 11462746, 11461217, 11456065, 11455367, 11444848, 11436419, 11436376, 11430685, 11428329, 11425083, 11421026, 11420738, 11420735, 11420298, 11418197, 11403926, 11397549, 11366991, 11366757, 11361016, 11359968, 11354569, 11352165, 11350344, 11348799, 11343929, 11343205, 11331947, 11329020, 11319596, 11310529, 11292271, 11288455, 11254787, 11253479, 11253244, 11234622, 11230669, 11230050, 11228240, 11221111, 11143630, 11129392 and 11120228.
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