2017 Ford Fusion

My car is a 2017 Ford Fusion with a 1.5 liter eco boost engine. 2 weeks ago my check engine light came on. I brought my car and there was apparently a coolant leak that caused my entire engine to cease and I was told by ford my entire engine needs to be replaced for over 8500 dollars. My car is under 67000 miles. The coolant problem was stated to me as something that is seen by a lot of these engines. I did research to find out that this has been a common occurrence with fords carrying these types of engines. The coolant leak could lead to engine stopping in the middle of driving! I have a [XXX] son and a baby on the way. Knowing ford is still letting people drive these cars is unsafe and on top of that making people pay for something that is their fault. Because of this I am financially struggling and am so angry that this could have resulted in something much worse. There is even a class action law suit relating to this happenings against ford and this coolant leak problem. I reached out to ford support and they have stated they are aware this is an issue, but nothing has been recalled yet. So now I am forced to pay for a new engine! Ford is at fault and i am now paying thousands of dollars I do not have. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle revved aggressively while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where two burned spark plugs were discovered and replaced. The contact stated that while driving away from the independent mechanic, the failure reoccurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.

The contact owns a 2017 Ford Fusion. The contact stated that when the vehicle was started, the check engine light warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant leaking into cylinder #3. Additionally, there was a crack in the short block, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at various speeds, the accelerator pedal was depressed, and the vehicle accelerated violently. The engine temperature and check engine warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was diagnosed by an independent mechanic with cylinder #3 misfire due to a coolant leak. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 95,005.

The contact owns a 2017 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic twice to be diagnosed. The contact was made aware of an engine misfire and that there was coolant intrusion into the combustion chamber. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 51,000.

While driving my Ford Fusion to the Local Ford Dealer (Monday 7.1.2024) for the scheduled Oil change the check engine light came on. I informed the Service writer at the dealership upon arrival. He stated they can complete the oil change but, could not check that problem with the engine light coming on due to the fact you have to make an appointment to have the car serviced. At that time I did make an appointment for that service to have my car inspected for the following Monday (7.8.2024). on my way home the car started to run rough, like it was not running on all cylinders. On Friday 7.5.2024 I contacted an independent service mechanic took my car to an independent service mechanic. He ran a diagnostic test. he determined that coolant was leaking into cylinder #2, he stated it was due to either a broken head gasket or a crack block. The vehicle was taken to the dealer, by a tow truck on the same day. On Monday the Ford dealer diagnosed that coolant was leaking into cylinder #2, and it was determined that the engine needed to be replaced. The car has 119,000 miles. It is out of warranty. The vehicle was not repaired. The Service writer informed me that this is a common problem with the 1.5 Eco boost engine. He also stated that this has been a problem since 2014 engines. The Service writer referred me to the Ford Customer Service Department. I contacted the customer Service Department. The manufacturer was made aware of the failure. The Representative informed me that because the car is out of warranty, they would not do anything to help with replacing the engine.

I took our 2017 Ford Fusion in a couple of weeks ago for a service code showing we had a misfire on #2. We had the repair completed which included new plugs and coils. This past week, the car showed an alert that said the car was overheating. I drove it to the service center and the car gave me an alert that the computer had reduced power to lower the temp of the engine. The mechanic just called me and said that we have coolant in the cylinder. They said this is a known problem and that it is listed under TSB 22-2229 which superseded TSB 22-2133. I have called Ford and Ford dealerships and they sent me to this site to file a complaint. Their answer was that they couldn't fix it until the NHTSA told them to fix it--even though they stated they have seen a lot of these issues.

The contact owns a 2017 Ford Fusion. The contact stated that while her son was driving 55 MPH, the vehicle began to shake and vibrate, prompting the driver to pull over to the shoulder of the road and turn off the vehicle. The vehicle then failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was no compression in cylinder #2, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.